See more imagesLogitech - Combo Touch Keyboard Folio for Apple iPad 10.2" (7th, 8th & 9th Gen) with Detachable Backlit Keyboard - Graphite
- Model:
- 920-009608
- SKU:
- 6408723
Highly rated by customers for:
See more imagesHighly rated by customers for:
ArnaldoO Posted
Mouse broken very easy Poor Poor Poor Poor Poor Poor
Posted
That's truly unfortunate! We're sorry to hear about your negative experience with the product. We will take this as feedback and make sure to share it with the right team.
user648741 Posted
Functional, but bulky and unreliable. Unfortunately the keyboard is too heavy to keep it connected, causing it to easily disconnect/fall off. When it falls, it's fragile, and the first time this happened to mine the touchpad shattered. I have an MS surface and I expected a comparable keyboard connection. This isn't the case--I'd estimate the Surface's keyboard connection to be about 3x stronger than that for this Logitech product.
Posted
We apologize as the product did not meet your expectations. We take product design and quality very seriously, and we apologize for falling short in this area. Your feedback is instrumental in helping us improve our services and products.
Maslatte Posted
I wanted to love this case. It was awesome to be able to type and use touchpad, but there were 2 things that really made this case not work. First off all case is flimsy to me, only usable on a sturdy table. 2nd was the fact that it turns on my screen all the time and opens up apps when it is closed. I had it setting on my desk closed and Bluetooth earpiece in, (which I have connected to my phone too) and all of a sudden a YouTube video will start playing on my iPad. Every time I open the case a different app seems to be open and it runs down my battery.
Posted
Hi Maslatte, thank you for your feedback! This should not be happening, for support please refer to: https://support.logi.com/hc/en-us/articles/4408569274647-Getting-Started-Combo-Touch-for-iPad-9th-gen - Will, Logitech.
Patt Posted
I am so mad I bought this because I thought it was of good quality, but in less than 1 month 3 keys came out, and I can't even return for a new one. It is very expensive for the keys to come loose so fast.
Posted
We regret to hear about the negative experience. Please reach out to Logi support and the team will look into the issue.
DanielN Posted
The pen for this device does not work. I bought it specifically for the purpose of doodling.
Posted
We're sorry to hear the pen for the Combo Touch Keyboard Folio isn't working as expected, especially since you purchased it for doodling. We apologize for the inconvenience this has caused. To help resolve this, we recommend contacting our social care team at socialcare@logitech.com. Please include the following information in your email:
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
ZachB Posted
Purchased this because customer care said it was the correct size for my iPad. Case fits, but the camera does not line up at all. More importantly, the keyboard cuts out irritatingly, requiring you to disconnect and let it 'reset' at first, but now just does not work at all. Really disappointed that after 4 months it's already done, of course just past the warranty. For $150 I'd expect better performance than an alternative you can get for $30 on Amazon.
Posted
We apologize for the inconvenience with your Logitech Combo Touch Keyboard. The camera misalignment and keyboard malfunction are concerning. Contact our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
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- Product Name:
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mina Posted
It hasn't even been a year since I bought this case and it completely fell apart and cracked. Because its detachable it would constantly fall apart and not stay which made it break. Im very disappointed because I expected it to last for at least a year and it didn't even do that.
Posted
We're sorry to hear that you've had a negative experience with our product. We take quality very seriously and we apologize for falling short in this area. We will investigate this further and take steps improve.
BoWho Posted
I would not recommend this keyboard if you're like me and would like to fold the keyboard over and use the iPad. The keyboard separates very easily amd really only good for tabletop users.
Posted
Hi Bowho,
Thank you for your feedback. Sorry for the inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Detachablebacklitkeyboa Posted
It's too big and heavy. Not user friendly. It is not easy to use. I only use it at night to shut my system down. I don't like it.
Posted
Hello Detachablebacklitkeyboa,
I am sorry that the Combo Touch is not what I expected. I will record your product insight and pass it on for further review. Logitech appreciates your product review. - Leo from Logitech
wiley Posted
Unfortunately the product was defective. I had to return it. The space bar did not function. I can't assess the usefulness of a defective product.
Posted
Thank you for letting us know about your experience with the Combo Touch Keyboard Folio. We sincerely apologize that the product you received was defective and that the space bar did not function, requiring you to return it. We understand how frustrating it is to receive a product that doesn't work as expected.
JaneS Posted
Keyboard is unreliable in connecting to iPad. The space bar is unresponsive about 75% of the time. I’m pretty disappointed in this purchase.
Posted
Thanks for reaching out and sharing your experience with the Logitech Combo Touch Keyboard Folio. We're really sorry to hear about the connection issues with your iPad and that the space bar is unresponsive so frequently. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Grandmatisix Posted
My first one didn't work well as the back lit keyboard did not work. Logitech did replace the first Combo Touch Keyboard with a new one after I had to jump through several "hoops" to make sure I did have one that didn't work. The second keyboard has now stopped working. The Backlighting does not work. I am reluctant to ask Logitech for a third Keyboard so I am using it without backlighting.
Posted
Hello Grandmatisix,
I am sorry that the Combo Touch is not working as expected. Please, reach out to the Logitech support team for a replacement. Logitech appreciates your product review. - Leo from Logitech
JasE Posted
The keys are off. I tried typing and underscore and the $ symbol and it typed other characters. I wanted this keyboard so i went to exchange it and all the ones in stock were the same. Upsetting
Posted
That's unexpected! In order to assist you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
carla Posted
Keyboard detaches from ipad too easy. I would be asking for my money back
Posted
We understand your concern regarding the keyboard's detachment and the potential risk for children. We apologize for any inconvenience this has caused. Since you're looking for a refund, we recommend reaching out to the place of purchase directly, as they handle those specific requests. They should be able to assist you with the return process.
Amanda Posted
It’s ok. Would never suggest anyone to purchase. The keyboard always comes unattached. It’s difficult to know which side to open when you’re trying to open it the right side up. I don’t like that you can’t rotate which side the iPad is laying on while using the stand to hold it up. It doesn’t raise the iPad up far enough for a decent view either.
Posted
Hi Amanda, sorry to see you're unsatisfied with the design of the Combo Touch Keyboard Case. Unfortunately, Logitech doesn't have anything that I could recommend as an alternative to give you what you're looking for. The only way to achieve that will be with something like a universal tablet case. But those are usually one size fits all and have to be charged separately unlike the Combo Touch which is specifically made for and powered by the iPad. Hope that helps.
DisplayName Posted
I bought this along with my iPad—I wanted to protect my tablet, make typing documents easier, and be able to “draw” on my iPad. Unfortunately this did NOT come with the stylist that is in the photo of the product. I was HIGHLY disappointed as the product details did NOT say “stylist not included.”
Posted
Hi,
Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Sherry Posted
You have to take the keyboard off every time you want to use it just as a tablet. It doesnt fold back or behind. Its completely impractical! Returned!
Posted
That sounds like an issue. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
SharmaM Posted
This product comes apart very easily so that the keyboard is not connected to the part that holds up the ipad. :( very disappointed that I cannot return it as I just opened it this week.
MikeTheRetiredActuary Posted
We still have not figured out how to get the backlight feature to work, and the app they tell you to download does nothing other than give you a page with the name of the app and keyboard. It lets you do nothing relative to controlling the keyboard or its operation.
Posted
Hello, I am sorry to hear you are unable to get the back lighting to work. The keys to adjust the backlighting are on the top row, and they are number 6 & 7 from the left. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
LisaM Posted
Does not stay together good and very awkward and doesn’t do what I need it to
Posted
That's disappointing and we apologize for the inconvenience. We'd recommend you to get in touch with Logi support team and check for available options, next steps, and best possible solution in this case.