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morty Posted
It was a great case while it lasted. After a year and half the keyboard would no longer connect. All recommendations were to run the new firmware via the app. Without a keyboard though, you can't run this firmware update because the app doesn't detect any keyboard and obviously you cant push the "Q+W+E and Opt/Alt" keys to force the update. Very frustrating as it is used daily and not cheap. Ultimately after calling Logitech and running through all the steps I had read about and already taken, they deemed it defective, had no available repairs and "at this time" could not offer anything because it was past the 1 year warranty.
Posted
Hello morty,
I am sorry to hear that you ran into issues using your new Logitech iPad keyboard. Considering your Combo Touch keyboard is not old, I see how inconvenient this is. Logitech appreciates your product insight. - Leo from Logitech
FranciscoF Posted
Awesome look good product I returned due to it draining my iPad battery
Posted
Hey! We apologize for the battery drain you experienced with the Logitech Combo Touch Keyboard. We appreciate your feedback and will investigate further. Your insights are valuable for us as we continuously strive to improve our offerings.
ValueandEase Posted
Space bar would not work so returned to BB & they could not get it to work. So tried a second new case & not all keys worked on it either. Got another key board not connected to I pad . not my favorite solution
Posted
We apologize for the issues you encountered with the keyboard folio. We understand your frustration with the malfunctioning keys and the need to find an alternative solution. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
SavyShopper Posted
Slow ke action but better than the apple Keyboard one sold with this IPad 10”. It lags behind the correct key(s) being pressed ! One needs to watch what you are printing carefully and even then go back to check your written words. Very time consuming. The keys often needs to be deliberately “stamped” as a single “tap”, typical of one’s average typing speed, does not work. On the upside, I do like the size and the feel of this keyboard.
Levi Posted
It’s too expensive and too thick. Not suitable for work or school. Also that app doesn’t work very well.
Posted
Hi Levi, thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360044742334 - Will, Logitech.
Chefmomma Posted
This cover is not exactly what I was expecting. It doesn’t fit I’m iPad Pro correctly. Camera is halfway covered, anytime I open the flap to prop it up turns the volume all the way up, The keyboard either has to be straight out in front of the iPad or unattached it doesn’t fold up behind the iPad. I wish I just would have spend the extra money and got the one that Apple makes.
Posted
Hello. Thank you for taking the time to write your review of the Combo Touch case. This case is specifically made for the 7th and 8th Generation iPads. Here are some Logitech cases for the iPad Pro: https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&id=pcat17071&iht=y&keys=keys&ks=960&list=n&qp=brand_facet%3DBrand~Logitech&sc=Global&st=ipad%20pro%20case&type=page&usc=All%20Categories
Our Slim Folio Pro cases have an attached keyboard, while the Combo cases have a detachable keyboard.
-Charlton at Logitech
ComoJamiro Posted
This would be a great product if the keyboard would fold under to hold the tablet like a tablet. Instead, you have to take it off and set it aside.
Posted
Thanks for your valuable feedback and inputs. We regret to know that the product did not meet your expectations. We'll make sure to share it with the right team so they can look into it.
SeanZ Posted
Unfortunately, this item did not match my Ipad, as the customer sales person suggested it would, so i had to come back and return it.
Posted
That sounds like an issue. In order to assist you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
KellyL Posted
Works great as a cover but the space bar stopped working and now the entire keyboard doesn't work. Not even a year out of it. I should have done more research seems to be a common issue now that I am reading reviews
Nicebuthot Posted
I returned the keyboard case for the Apple iPad due to the difficulty that the tightening caused. I told the employee I wanted to cancel the ordered iPad and it was mailed to me anyway! Unfortunately, I kept it. It gets very hot after I use it for a short time.
Posted
Hi Nicebuthot, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
MrCosplay Posted
It’s pretty good but you cannot play Roblox or other games on it but other than that it’s pretty good.
Posted
Hey! Thanks for the feedback on the Logitech Combo Touch Keyboard Folio! It's great to hear you find it works well overall. We apologize that you can't play Roblox or other games with it. Your insights are valuable for us as we continuously strive to improve our offerings.
Displayname Posted
Unfortunately, it was not the right size. I went with what the website suggested I buy and not even close to the right product.
Lewis Posted
Keyboard is fine but several key did not work. Replaced the keyboard but the same keys were inoperative. Believe Logitech may have a manufacturing problem.
Posted
Hello, I am sorry to hear about the issues you are having with the keyboard. Please make sure that your IOS is updated to the latest version. I hope this helps. Thank you for taking the time to write this review, we appreciate the feedback.
jhalli Posted
I just bought this less than a month ago and with the the new update on Logitech my trackpad stopped working...... I have been a scammed.
Posted
Hello, I am so sorry to hear about the track pad no longer for you! Fortunately, this combo touch comes with a year warranty so we can get that replaced for you! Simply just visit this support page to file a claim: https://support.logi.com/hc/en-us/articles/360044742114-Warranty-COMBO-TOUCH-for-iPad-7th-gen-iPad-Air-3rd-gen-and-iPad-Pro-10-5-inch. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
KimberlyR Posted
The iPad cover did not live up to expectations. It is mediocre at best.
Jcg148 Posted
When I first put it together, the trackpad worked great. But once I updated the firmware the trackpad quit working.
Tiffany Posted
Doesn’t work for my iPad so I need to return and get a refund thank you
Posted
Hi Tiffany, I'm sorry that this particular cover did not work with your iPad. Our iPad covers and folios are generation specific. I hope you are able to find the correct solution for your iPad. You can also visit us at support.logi.com and we can assist you with picking out the right option.
Kristi from Logitech