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HangL Posted
Overall this mouse performs well for daily use and gaming. Tracking feels accurate, clicks respond fast, and the shape stays comfortable during long sessions. The cable feels durable and movement stays smooth on different surfaces. After some use, the RGB lighting stopped working, which was disappointing, but functionality stayed solid with no impact on performance. Despite the light issue, the mouse still delivers reliable control and good value for the price.
Posted
Thank you for sharing your detailed feedback on the G502 HERO. We are thrilled to hear the tracking and ergonomics are serving you well, but we sincerely apologize for the issue you've experienced with the RGB lighting. We understand that this is a key part of the experience, and we are sorry for the disappointment this caused despite the mouse's overall performance. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Matt Posted
It’s been a great mouse. Not heavily used or abused but I’d say average gaming. Just noticed the left-click is starting to get spotty. First noticed in games when I tried to left-click and drag it would release what I was dragging. Would do this sporadically. Thought maybe it was lag in the game I was playing. Then I started noticing when doing other tasks on my PC. Have to say it worked well for the almost 2 years I had it but this is the first time I’ve experienced a failure in the clicking of a mouse. Have to give it 3 stars due to durability over time with average use.
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
Posted
Hello, Matt! I'm sorry to hear that your G502 Hero SE is having a left-click issue! I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The G502 Hero has a 2-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech G
AustinT Posted
Great mouse smooth and responsive movement. Buttons work great.
Posted
Thanks for the great feedback! The Logitech G502 is definitely a fan favorite for its smooth tracking and responsive buttons. Its ergonomic design and customizable features make it a powerhouse for both casual and competitive gamers. Glad to hear it’s working well for you! <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
curt Posted
The push to talk button stopped working with less than a year use. I had spent the 9.88 for 2 year protection plan and it was replaced no questions.
MisterT Posted
idk if it's just me, but compared to my razer basilisk, this felt weird. the scroll wheel felt off, and the wire attached to it didn't make it feel very smooth when moving around. Try not to use it on a crowded desk where the wire will run into stuff.
Posted
We’re sorry to hear that the Logitech - G502 HERO Wired Optical Gaming Mouse didn’t fully meet your expectations. This isn’t the experience we want for you. Please reach out to us at socialcare@logitech.com so we can help resolve the issue <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Technoguy Posted
Not really sure where all these 5 star reviews came from or why this Mouse is a best seller. First off.. the form factor is unnecessarily cluttered with hard edges, oddly shaped buttons (Why??) and a design that clearly favors righties only. To be fair and to get past the initial change from my old Corsair mouse I've been using this replacement for a couple of weeks now. Time has not improved my perceptions of this Mouse. I still struggle to find what should be the easiest and most ergonomic of ANY button on this thing, that being the left mouse button. About 25% of the time my fingers can't feel where this button is without looking at how I'm holding the mouse and re-position my fingers. Really stupid. Also, the placement of the additional buttons literally do nothing more than get in the way and are prone to accidental clicking, especially the resolution change button that ends up getting clicked at least several times a day which sends the mouse cursor flying across the screen. I will say on the plus side, I do like the weight. However, the overall size seems small. I'm about 5'9" and weigh 185. I'm not a huge person, but this feels really small in my hands. Now the worst part, others have mentioned, the mouse wheel is absolutely abysmal, there is absolutely no texture on the wheel whatsoever and spinning it is an exercise in frustration. How are they still manufacturing this thing when the plastic is so rock hard your finger slides over the wheel without actually having it turn. If you click the wheel release button so that the wheel is free spinning, the performance does not improve much. While you might be able to spin it like the prize wheel on the Price is Right, the sensitivity is so light that you scroll when you don't intend to simply by moving the mouse around or accidentally bumping the wheel. There is no happy medium here. This mouse is ready for the hardware graveyard. Logitech is clearly capable of better efforts than this thing, why are they still manufacturing it? Do yourself a favor and find a symmetrical mouse with less eye candy, goofy buttons and a mouse wheel that actually moves when you try to spin it.
Mjmoore Posted
I found myself having to reset up windows on a PC. And when doing so you got to have a mouse and keyboard that plugs into the back of the USB with a cord. So if you find yourself in this position, you wanna go out and buy the cheapest mouse you can find. And this is not that mouse. I don’t even know why they would sell a mouse as expensive as this that’s not cordless or Bluetooth. I would not recommend it unless you had to get one like I did in a pinch.
Posted
We apologize for the inconvenience caused and appreciate your feedback regarding the Logitech G502 HERO Wired Optical Gaming Mouse. Your input helps us improve and provide clearer product information for our customers. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
AggieWF Posted
I purchased this mouse when I bought my gaming laptop and picked it up because it was on sale. Overall the quality of the mouse is good, and the features are good as well. I love the feature on Logitech Mice that allow you to turn on and off the scroll wheel from clicking or free spin. The Weights adjustment is ok, more of a gimmick but If you like a lighter mouse or a heavier one it is nice to adjust that. For my size hands the button that sits where your thumb is sticks out and annoys me some but I have been getting use to it. As a affordable feature rich mouse it is great. I love Logitech Mice and this one is no different.
Moosey Posted
Worked well before the scroll wheel broke. I have a friend who has gone through 3 of these with the same issue.
Posted
We’re really sorry to hear about your experience with the Logitech - G502 HERO Wired Optical Gaming Mouse. That’s not what we aim for. Please contact us at socialcare@logitech.com with your details so we can assist you directly. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Gramis Posted
Was a nice mouse until my scroll wheel started to go on the fritz. it sometimes works and sometimes doesn't. otherwise nice mouse
This review is from Logitech - G502 HERO SE Wired Optical Gaming Mouse with RGB Lighting - Wired - Black
Posted
Thank you for your feedback regarding the Logitech G502 HERO SE Gaming Mouse. We apologize for the inconvenience caused by the scroll wheel issue and regret that the product did not meet your expectations. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Arkimedes Posted
The mouse checked all the boxes when I did my research, fairly large base and adjustable weight/DPI. I got the mouse in hand and found it slit toe unwieldy at first. It was smaller than my previous mouse and I found it hard to grip properly which left my hands and wrists aching at the end of my gaming sessions. Also, the primary left and right clicks have started to squeak when clicking. All in all, it will do for now, but when I get extra funds, I’ll be returning to a Razor mouse.
BrianH Posted
The functions are great! However, after daily use for work after a week or so, it started making a "vibrating spring" sound on the left clicker when released. The noise gets super annoying, and I can't figure out if this is normal. Gamers might find it more annoying than a guy like me who uses it for work.
Posted
Thanks for letting us know about your experience with the Logitech - G502 HERO Wired Optical Gaming Mouse . We’ll pass this along to our product team, and our support team would be happy to assist you further at socialcare@logitech.com <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ScottC Posted
Good looking mouse. Light but you can add weights to your liking. Long enough wires that’s good thing. I like 90% of the product. 11 customizable buttons. Good solid clicks. All good. But there is one button that I use alot to browse web. Center button. It’s too slippery and scrolling is not as smooth as it should be. You need to put effort to scroll. I have my set up as left and right shift as windows snapping to left and right. When I am scrolling it it snap my browsers to left and right. It’s very annoying. Due to scrolling being so rigid and slippery I have to put some force on it. Everything is good except the scrolling wheels. If you are just gaming I guess it’s good enough but it’s not for web browsing.
Nunya Posted
I have several logictech mice and they are great. I thought this one would be a nice upgrade with my new computer While the physical mouse is good the software sucks. When programming multiple keys on one button the software is executed a “press and release” when you hold the mouse button in. So if you want several keys to be pressed and “held” then this software won’t do it. VERY FRUSTRATING!!!!!!!!!! So for several first person shooter games the “programmable” mouse button won’t do what it needs to. The sad part is the old Logitech software DID allow this programming Why take this out? I contacted them and they said they will look into it in possible future software updates. WTF?? The old software was doing it just fine So to get this to work I had to find the old version and download that. Now I can make it work properly Good product. Bad software and support
ConSumer Posted
These things don't last long. The same issue mouse after mouse and no matter the model. The left click button gives out and erratic, not clicking, multi-clicking and only single clicks when it wants to. Nothing more frustrating than trying to move windows around or moving files and accidently changing or grabbing the wrong ones. I stop bothering to play games once the issue surfaces since it gets progressively worse. Troubleshooting points to the mouse. Swapping mice and systems yields the same thing. The warranty period is 2 years for this mouse and Logitech came through and sent me a replacement. We'll see how long this one lasts. This last one lasted 1 yr. 7 mo. and that’s when I gave up on it and replaced. The G903 before that lasted 2 yr. 4 mo. And the one before that 2 yr. 1 mo. There are others but purchased in store and no dates but all failed the same way.
Posted
Hi ConSumer,
I am sorry to hear that your Logitech G mice are not lasting as much as you expected. Remember to keep your Logitech peripherals firmware up to date with Logitech G HUB updates; this is obvious advice but still worth mentioning. I hope that your new Logitech G muse lasts more than two years. Logitech appreciates your product insight.
- Leo from Logitech
Phelan Posted
I bought this mouse to replace the G502 Hero I bought just over a year ago. The old mouse had begun double clicking with a single mouse press, and would also not click and drag. I tried using software solutions to fix it as suggested by Logitech support, but it was only a temporary fix that barely worked. Most games were unplayable. Despite the durability issues, this is such a comfortable mouse that I couldn't find another satisfactory brand or model. I ended up purchasing another hoping that the issue has been solved. A mouse for this price should not last only a year. Meanwhile my Logitech wireless mouse at work from 10 years ago continues to work just fine.
Posted
Hi Phelan, thanks for taking the time to share your experience with the G502 Hero mouse. I'm sorry that over time you experienced double click with the mouse. I'm sorry that the use of software did not solve the issue. I'm happy that you are enjoy the mouse so much that you continue to use them. Thanks for being a loyal Logitech customer. Kristi from Logitech
PapaWags Posted
I got a new computer and wanted a new mouse for it. While it's reasonably comfortable, I found some of the buttons hard to get used to, I'm used to the old G600. I also found the G Hub software difficult to work with.
Posted
We understand that adjusting to a new mouse can take time. The G502 Hero has customizable buttons and G HUB allows for extensive personalization. If you're having trouble, our support team is here to assist you in configuring it to your preference. We value your feedback and are always looking for ways to improve the user experience. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
AllyB Posted
The scroll wheel is super sensitive but overall it’s a great gaming mouse
Posted
Thank you for sharing your thoughts on the Logitech - G502 HERO Wired Optical Gaming Mouse. We’re glad to hear what you liked, and we’ll definitely work on the areas you mentioned. <img src="https://s3.amazonaws.com/stratos-logos/logos/Logitech.png" alt="Logitech" title="Logitech" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
LandoCloudCity Posted
The second i pulled it out of the packaging the mouse wheel was rattling. Im not talking a small wiggle, full on rattle. If i was browsing a web page i would move the mouse too fast and the wheel would scroll on its own. I returned it after 2 days and went with something else. Other than the unbearable wheel, the mouse worked great. The little weights added a good amount of balance for someone with big heavy hands.
Nick78 Posted
I found this mouse very comfortable to use in graphic programs. Fits my hand and has good placement of buttons. Adjustable sensitivity and precision are a big plus for me. However, I do not like that inorder to fully program the mouse programmable buttons I must use a online installer to install software to my compuer. I will not do this for security reasons. The manufacturer should supply this software with the mouse or at the very least a proper installer that can be downloaded, scanned and installed offline.