Customer Ratings & Reviews

Be aware. First let me state that I've never had any complaints about the service of Best buy, but unfortunately this changed dramatically with this speakers. I saw a good deal online for an open box in a store 1.30 hours away and after reading the description of the open box item decided to buy them online and picked them up at the store. (Longmont CO). The condition online was stated as excellent and good, unfortunately when I was able to open the package at home, the labels were condition good and satisfactory, meaning one of the speakers was missing parts, and was unable to try them on my system. I went to my local Best buy to try to get the missing parts and the only option that I had was to return the speakers, they gave me the phone number of the online customer service/repairs and after a lengthy conversation with the representative and supervisor the only option given to me was to return the speakers. Sorry for the rant, but just be prepared to inspect/try any open box item before buying it