Customer Ratings & Reviews

Overall, Best Buy’s Total Tech protection is good coverage and gives solid peace of mind, especially for higher-priced electronics. Having protection for up to 24 months makes unexpected issues much less stressful, and the claims process is generally straightforward. One important thing to understand, though, is how reimbursement works. If your item is replaced or refunded, you typically receive the original purchase price—not the MSRP. This matters if you bought the item on sale or during a promotion, because you won’t be refunded the higher list price. That’s not necessarily a bad thing, but it is something people should be aware of before assuming they’ll get full retail value back.

Best phone swap experience ever from phone, warranty, cover, everything. Awesome experience and warranty.

Excellent smart phone do whatever you need to do and it’s fast

I love having the peace of mind that the protection plan offers. Everyone knows that sometimes technologies dont give us the best service so its wonderful to have a back up that covers us.

Cute for like a gigabyte, it works though it can be handy. I feel like it's more maintenance or more setup than it is worth it

So far, I've used my Total Tech protection twice. They did a great job setting up my new laptop and have had no issues.

Peace of mind knowing that if an accident happens to my son's phone we have something in place for it,

Piece of mind that if I drop it and the screen cracks BestBuy will fix it at no cost

Got my stepdad, a new phone because he broke his old one. Definitely have to have the protection plan for him.

Total Tech Membership is AAA+ and I will never let it go.

Love my Bluetooth headphones and you can hear your music so good

Safe for qhwn you have accidents with your tech on my cell

I purchased google pixel 9 in July at best buy store ,there was off for piece that's on display ,I took it - mistake I made was did not check the package when they gave me the box since it was bought as a gift to someone , I was completely shocked to see when they opened box there was no phone

Insignia washer and dryer combo is one of the worst brands of washer and dryers I have ever owned and I have owned quite a few. The washer was replaced and I upgraded to the see-through window and this washer seems to be doing well after 1 year or a little before. The dryer has been replaced twice now and it all had to do with seeing a cheaper version of the already cheaper version that I have now and wanting to trade but they didn't pan out and got back my original dryer which work to just fine for about 6 months. The fact of the matter is that insignia brand itself should have never been endorsed by Best buy and nor should it be a signature brand of theirs. The quality and the overall noise that both of them make is is and should be not legal because of how cheap it is. that is all

I love my new phone, I haven't had any issues with it! It does the job for me!

I purchased the Best Buy Protection Plan with my product, and it turned out to be a great decision. The coverage is clear, and the claim process was smooth and hassle-free. Customer service was helpful and resolved my issue quickly. It gave me peace of mind knowing my device was protected. Definitely worth it.

As you live along in this modern time, you have all kind of machines around you, good to have an insurance when machine is sick.

Best Buy's Protection is first class. It's a good idea to have the Total package and the Geek Squad on your side. It's well worth it, knowing and having that peace of mind.

HAVING THIS COVERAGE IS A LIFE SAVER.WE WILL NEVER KNOW WHAT IS GONNA HAPPEN NEXT

Always friendly and effective service, even sometimes as a walk-in for urgent needs. Well worth the price. We wouldn't want to be without this service.