Customer Ratings & Reviews

I bought a laptop for roughly $500 and the manufacturer warranty offered for it was like $140 for a year warranty. Best Buy has a protection plan in their Pro member package for $180 per year that covers it for 2 years (only 40 bucks more), and gives a bunch of perks like any other purchases you buy get a 2 year warranty automatically just for being a member. Sure I’ll have to pay next year to continue being a pro member for the warranty to continue, but it’s already worth it for me cause a perk it has is if the price of something you bought drops in 2 months of purchase, Best Buy will price match it, and guess what… the laptop I bought dropped $130!! So now it’s like I only spent $50 in the pro package. Plus there’s the peace of mind knowing that it has free geek squad for items purchased at Best Buy, which is really nice when you buy an electronic and you possibly run into any issues. Another way I saved is I got a controller there for $30 cheaper than its price cause I’m a pro member. So really with all the peace of mind, pro member prices, price matching when a price goes lower, there’s a bunch of ways to save money and practically get your money back. It’s definitely worth it when you get the pro membership and make Best Buy your go to electronics place. Definitely going to get the pro membership again next year and likely going forward cause of all those reasons. Hope this helps anyone on the fence deciding!!!

I picked this up with my new PC parts, and it honestly takes so much stress out of owning expensive hardware. If anything dies, overheats, or just decides to fail out of nowhere, Best Buy handles it. I appreciate how straightforward the monthly plan is — no weird fine print, no huge upfront payment, and cancel anytime. I haven’t needed it yet, but just knowing it’s there makes me way more comfortable pushing my system during long gaming sessions. Definitely recommend if you’re building or upgrading a PC.

I’ve used a lot of gaming mice over the years, but this one instantly became my favorite. The moment I unboxed it, I could tell it was built for serious gamers — sleek design, super comfortable grip, and incredibly responsive clicks. The precision is unreal — every movement feels smooth and accurate, whether I’m sniping in FPS games or gliding through fast-paced MOBAs. The customizable RGB lighting is a huge plus too — it looks amazing on my setup, and the software makes it so easy to tweak settings and macros exactly how I like. It’s lightweight, durable, and the ergonomic design means I can play for hours without fatigue. Honestly, this mouse has made a noticeable difference in my gameplay. It feels like an extension of my hand — fast, reliable, and stylish. If you’re serious about gaming, this is hands-down one of the best upgrades you can make.

My new laptop, a Lenovo Legion Pro 5i, and its accessories, rate an A+, but it would not have without the Geek Squad, which was amazing! I cannot praise them enough for getting me through a difficult setup. Microsoft is being so intrusive now days that the average person is at their mercy to setup a device in a way that is acceptable and which successfully minimizes Microsoft's outrageously aggressive promotion of their products. Truly, as far as I am concerned, my Total Tech cost paid for itself with this one purchase because I more than likely would have returned this $2,000 laptop (hey, don't judge, it was the only model with the ports I needed) if it had not been for the professionalism, friendliness, knowledge, and patience of Jacob (Geek Squad Tech), Emily (Geek Squad Manager), and Michael (the employee who set me up with Jacob). They were all beyond amazing. I am a granny who has had a horrible few years (lost my husband after a horrendous 5 year struggle with aggressive dementia), and I struggle to cope with any stress these days. The Geek Squad employees at Port Arthur, Texas, just did everything they could to minimize my stress. I just cannot tell you how much I appreciated them. So, yes, the Lenovo Legion gets 5 stars, but it was because the Geek Squad gets 10. I HIGHLY recommend the Port Arthur Geek Squad and Best Buy Port Arthur, and, now that they did their magic to configure and customize my laptop, I am thrilled with it as well. Truly, getting Total Tech (for several years now, even while struggling to stay in my home while my husband was ill) was one of the best decisions I EVER made! Thank you, Jacob, Emily, Michael, Total Tech, and Best Buy PA!

The 5000x gives a pretty good beard trim with it's 3 heads only leaving minimal stubble. First time charged quickly (may have been a bit pre-charged out of the box). The razor package didn't include a small brush to clean the head. A bit stingy of Phillips not to include one.

Great service to have. Would recommend everyone purchase a protection plan for the products they care about and don’t want to bother dealing with the manufacturer warranty. I’ve always shopped with Best Buy because of their price match and straight forward protection plans. I like having peace of mind.

The Monthly Best Buy Protection plan is absolutely worth it for peace of mind. Electronics are a big investment, and knowing that I’m covered for repairs or replacement gives me confidence every time I make a purchase. The enrollment process was simple, and I like that it’s flexible—you can keep it up to 24 months without being locked into a long contract. Best Buy makes the claims process straightforward, and their Geek Squad support is always helpful and professional. For just a small monthly cost, I know I’m covered against unexpected issues that would otherwise be expensive to fix. If you’re buying new tech, I highly recommend adding this protection plan. It’s a small price to pay for saving yourself stress (and money) down the road.

The game is awesome, but my review is on Best Buy itself as a whole. I can't tell you how much my family and I are thankful for Best Buy. From their customer service, warranties, prices to their availability. Top notch! Can't forget their no interest finance plans. Great for a family that needs something now and can pay it off with no interest. We're very happy with BestBuy and the way they do business. Members for 20 yrs+❤️

### Hassle-Free Tech Protection with Best Buy The Monthly Best Buy Protection Plan is a no-brainer for anyone looking to safeguard their electronics. Here’s why this plan is a standout choice: #### All-Round Coverage This protection plan covers everything from accidental damage to mechanical failures and even theft. It’s comprehensive, giving you peace of mind that your devices are protected against a wide range of issues. Whether it’s a cracked screen or a hardware malfunction, Best Buy has you covered [oai_citation:1,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450) [oai_citation:2,Meta Carrying Case for Quest 3 Gray - Best Buy](https://www.bestbuy.com/site/meta-carrying-case-for-quest-3-gray/6555638.p). #### Flexible Monthly Payments The plan’s monthly payment option is budget-friendly, spreading the cost over time instead of requiring a large upfront payment. This makes it accessible and manageable for anyone, ensuring you get the protection you need without straining your finances [oai_citation:3,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450). #### Exceptional Customer Service Best Buy’s customer service is top-notch. They handle claims quickly and efficiently, meaning you spend less time dealing with issues and more time enjoying your devices. The process is straightforward and hassle-free, which is a huge plus for busy individuals [oai_citation:4,Customer Reviews: Monthly Best Buy Protection (up to 24 mo.) - Best Buy](https://www.bestbuy.com/site/reviews/monthly-best-buy-protection-up-to-24-mo-/6420450). ### Why Choose This Plan? Opting for the Best Buy Protection Plan means you’re investing in peace of mind. With extensive coverage, affordable monthly payments, and excellent customer service, it’s a smart choice for anyone looking to protect their tech investments. Don’t wait for something to go wrong—get protected today! Feel free to share this review to help others understand the benefits of the Best Buy Protection Plan!

[Employee of bestbuy] I recently upgraded to the latest iPhone, and let me tell you, the experience has been nothing short of extraordinary. This cutting-edge device seamlessly integrates into my daily life, and with the added assurance of the Best Buy Protection plan, it has become an investment in both innovation and peace of mind. The first thing that captivates you about the new iPhone is its sleek design and vibrant display. The edge-to-edge screen, crystal-clear resolution, and the sheer power under the hood redefine what a smartphone can be. From capturing breathtaking photos to navigating through apps with lightning speed, this iPhone is a testament to Apple's commitment to excellence. What sets this purchase apart, however, is the Best Buy Protection plan accompanying my new iPhone. In a world where accidents are as unpredictable as they are unavoidable, having a safety net for your prized device is indispensable. Best Buy Protection seamlessly integrates into my ownership experience, ensuring that my iPhone is shielded from the uncertainties of everyday life. Accidental drops, spills, and unexpected malfunctions are no longer sources of anxiety, thanks to the comprehensive coverage provided by Best Buy Protection. The peace of mind that comes with knowing my iPhone is safeguarded against the unexpected is, in itself, a priceless feature. The convenience of the claims process with Best Buy Protection is a standout feature. In the rare event that something goes wrong, the user-friendly process ensures that I can quickly address any issues and get back to enjoying the full capabilities of my iPhone. This efficiency is a testament to Best Buy's commitment to customer satisfaction. Additionally, the plan's coverage extends beyond the hardware. With Best Buy Protection, my iPhone is not just protected physically but also against unexpected software glitches or issues that may arise. This comprehensive coverage ensures that my investment remains a reliable and integral part of my daily life. In conclusion, the new iPhone, coupled with Best Buy Protection, has elevated my smartphone experience to unprecedented heights. It's not just a device; it's a seamless blend of innovation and reliability. Best Buy Protection transforms the ownership experience into one marked by confidence and peace of mind, making this investment in technology an unquestionable value. Here's to a future filled with endless possibilities, powered by the brilliance of the new iPhone and the security of Best Buy Protection.

The ability to extend coverage month-to-month or annually after the initial 24-month period is incredibly convenient.

Great for piece of mind. Good idea for any appliance. Dishwashers can break down at any moment and extra protection is good for this item which is used regularly.

I'm here today to talk about this subscription service that extends the warranty on your electronics. I've been using it for a few months now, and I'm really happy with it. MY EXPERIENCE SO FAR One of the things I like most about it is that it's super affordable. The monthly fee is way cheaper than buying a traditional extended warranty. And it's worth it, trust me. I've already had to file a claim once, and it was so easy. I just called Best Buy, and they sent a Geek Squad tech to my house to fix my TV. It was free, and it only took a few days. Another thing I like is that it covers a wide range of products. TVs, laptops, smartphones, appliances—you name it, it's covered. So if you're like me and you have a lot of electronics, it's a great way to make sure they're all protected. Of course, no product is perfect and it does have a few drawbacks. For one, it only covers products that you purchase from Best Buy. So if you buy your electronics from other stores, you're out of luck. And two, the claims process can be a bit of a pain. You have to go through a lot of hoops to get your product fixed or replaced. But overall, I think it offers great value for the money. CONCLUSION So, should you get Best Buy Protection? I say yes. It's affordable, it covers a wide range of products, and it's easy to use. Plus, the peace of mind is worth it. You never know when your electronics are going to break down. But with Monthly Best Buy Protection, you can rest assured knowing that you're covered. Just don't tell my kids that I have it. They're already pretty good at breaking things. I don't need to give them any more ideas.

Best controller for the price. It turns the Switch 2 on. All the buttons are there on the controller. Motion controls. Hall effect sticks, so no stick drift. Adjustable triggers. An included dock so no hassle with charging. The controller itself feels amazing and ergonomic in the hands. The only missing feature is Amiibo support, but thats it! Amazing price

I recently bought a pair of headphones from Best Buy, and the overall experience was great. The website was easy to navigate, and I appreciated the clear product descriptions and customer reviews, which helped me make an informed decision. The checkout process was quick, and pickup was faster than expected. The headphones themselves are high-quality, with excellent sound clarity and comfort. Only minor issue was the packaging—it arrived slightly dented, but the product inside was unharmed. I’d definitely recommend shopping at Best Buy for electronics. Solid selection and reliable service.

Love the extra protection. Just in case! My last monitor I had to replace and it was such a easy process. Had to get again on this product!

It’s always peace of mind knowing when I buy something that I get additional warranty.

Pros: Love the size and material is it made out of. Very good quality and quiet typing which is always nice. You can bluetooth up to 3 devices (tablet, phone and computer) and switch between them very quickly which is nice for multitasking. Love the gunmetal color it has and enjoy using it with my phone for notes. Type c charging which is always convenient. Cons: This keyboard doesn't have a lift pegs to prop up the keyboard which sucks at times. It also doesnt have backlit keyboard feature unfortunately. All in all I believe this was a great buy. Would recommend mostly for multitaskers like school students and traveling employees.

A lot of times insurance is a scam. However, the Best Buy Total protect is my favorite and best subscription on the plant. And def not a scam. I have two boys and a love for tech so my house has about $7000 in covered purchases from Best Buy. I’ve had to replace or repair 3 times since 2023 and the ease and service every time were nothing short of phenomenal. I will continue to buy my tech and appliances from Best Buy. I also recommend it to everyone.

This is obviously a commercial grade machine it feels that way it's a very heavy durable machine but it came with a play school size monitor that I had no idea only shows I fit with this being Wi-Fi enabled I really thought that I could copy my phone or any other device on the monitor so I can watch and listen to what I want unless I'm missing it I don't see that this monitor or machine could have this function. I am considering giving it back because there are other machines at this price point which comes with a much bigger Monitor and their monitor also has more integration capabilities with your electronic devices.