TammiC Posted
Its a good idea but it fried everything on the outside and the inside was very close to raw. Even followed the recipes to the letter and still fried it. Tried it 3 different times when it ruined dinner 3 times i returned the item. Don't know if this particular one was defective or what.
Posted
Hello Tammi,
Thank you for taking the time to share your experience with us. We understand how frustrating it must’ve been to have your meals come out overcooked on the outside and under cooked on the inside, especially after following the recipes. This isn’t the experience we want for our customers, and we understand how these issues led to a return. For future reference, if you ever run into a situation like this again, please feel free to give us a call first so we can take a closer look and ensure the unit is working as it should. You can reach us at 1‑800‑365‑0135, where one of our product specialists will be more than happy to assist you. We're available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Ninja Kitchen
MegMick Posted
It definitely doesnt roast well. Chicken was still half raw after using the instructed time/temp. Air frying isnt any better than using my oven - actually, the oven is better.
Posted
Hi there,
Thank you for your feedback on the AS101CY Ninja - Crispi Pro 6-in-1 Countertop Glass Air Fryer. We’re disappointed to hear about your experience with roasting and air frying not meeting your expectations. We understand how important it is for your meals to cook thoroughly and consistently, and we’ll absolutely share your comments with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-800-365-0135, Mon – Fri: 9 a.m. — 9 p.m. ET | Sat: 9 a.m. — 6 p.m. ET.
Best Regards,
Ninja Kitchen
StephenB Posted
small dose not work well hard to get container in put 5lb chicken in and Burnt on top raw in center
Posted
Hello Stephen,
Thank you for sharing your feedback. We understand how frustrating it must be when the cooking results aren’t as expected. This isn’t the experience we want for our customers, so we’d like to ensure your Ninja Crispi is working as intended. Please give us a call at 1-800-365-0135 so we can check what’s going on and provide the best solution. We're available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.
Kind regards,
Ninja Kitchen
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