Sit back and let our professionals replace your existing over-the-range microwave with a new one.
Q: How do you disconnect the existing microwave?
A: To disconnect the existing microwave, first unplug the unit from the electrical outlet. Then, disconnect it from the ductwork and cabinetry.
Q: Do you offer additional services like removing and recycling the old microwave?
A: Yes, Best Buy offers additional haul-away services for an additional fee. When you purchase a qualifying microwave from Best Buy, they will remove and recycle or relocate your old microwave for you. However, this service does not include permits or the connection of internet-capable appliances to a home network.
Q: How do you connect the new microwave to the electrical outlet and ductwork?
A: To connect the new microwave to the electrical outlet, unplug the old unit and plug the new one into an existing, functional, dedicated electrical outlet. To connect it to the ductwork, disconnect the old microwave from the ductwork and connect the new one.
Q: What does the over-the-range microwave installation service include?
A: The over-the-range microwave installation service includes disconnecting the existing microwave from the electrical outlet, ductwork, and cabinetry. It also includes connecting the new microwave to an existing, functional, dedicated electrical outlet and ductwork, as well as fastening the new unit to existing finished walls and cabinets.
Q: How can I contact customer support if I have questions or concerns after the installation?
A: The product description states that the installation team will provide information on how to contact customer support for future queries or concerns. Therefore, you can reach out to the customer support team by the contact details provided during the installation process. If you have misplaced the contact information, you can also contact Best Buy's general customer support line for assistance.
Q: Are there any limitations or exclusions to the installation service?
A: The installation service does not include permits or the connection of internet-capable appliances to a home network. Additionally, haul-away services for the old microwave are not included but can be purchased for an additional fee.
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