See more imagesPioneer - 6.8" Bluetooth® Digital Media (DM) Receiver - Black
- Model:
- DMH-342EX
- SKU:
- 6477983
Highly rated by customers for:
See more imagesHighly rated by customers for:
Bill Posted
Sound quality from stock is improved from stock unit. The only positive. I'm old school and listen to the radio. Pioneer used to be known for improved RF, not in this unit. To the point where stations that used to be good in town have poor coverage and forget driving out of town, signal runs out at least 2 miles sooner. Radio reset itself losing all programed stations (no, I did not push the button to find the strongest stations). Weblink software needs significant improvement. I turn on the unit, plug in the cable, it will not show connected. I unplug and reconnect and it will start to download files (not sure why it has to do that every time). It will intermittently blank the screen while using the weblink and I must unplug and re-plug it back in. I've tried multiple cables just in case, same results. Using Waze was interesting. While using Waze (and this could be a user issue), it would show on my phone screen and the DMH-342-EX. One thing I couldn't do was listen to the radio and have Waze running at the same time. If you have a 2012 Jeep Wrangler you will lose your compass on the dash. Not a big deal, but I wasn't aware that would happen. One additional note, the integration harness that Best Buy included wasn't completely correct and the installer did have to make an adjustment but that was only for steering wheel controls. I have returned the unit and I'm waiting to install another Pioneer Model DMH-1500EX. Wish me luck!
Justwantedaworkingradio Posted
I think I have a lemon. After 2 weeks, the am radio stopped working. Then a few days later, the unit completely stopped working (pressing the reset button fixed it). Since then, the unit freezes and needs to be restarted. Unit is still less than a month old. As for functionality, the unit does not have a mute button, which is very annoying when my kids are in the car or my phone rings.
Posted
I am sorry to hear you are not happy with the DMH-342EX.
If you connect your phone via Bluetooth, it will mute the radio when you receive a call.
Also, press and hold the Home icon, it has 4 little squares, this will mute the radio too.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance on the freezing issue.
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IsaihW Posted
Very cheap software. No subwoofer level control and limited EQ control. Falls short of what I expect from pioneer
Posted
We are sorry to hear you are not happy with your DMH-342EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide operational assistance.
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SadeW Posted
Did not work for my car at all. It wasn’t compatible with the features in my car which is a 17 Nissan murano. I tired to return it just 2 weeks of being install only to find out I can. I would say don’t buy this radio. I only need to replace my door speakers my car.
Posted
Thank you for providing the feedback on the product, we appreciate your time.
I am sorry to hear the unit is not compatible with your factory systems.
The factory systems have evolved to a point where you need a special interface and the radio would have to be compatible.
Please work with Best Buy’s Geek Squad. They will verify the correct system for your vehicle and assist you with any additional accessories you may need.
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Lauren Posted
Took it out of the box. Plugged it in. Dead screen. Doesnt work at all. Didnt get to use it for 5 minutes. Bought it, it was cold out. Its nicer and went to put it in. Bestbuy.com said call someone who cares basically. Shouldnt there be a warranty at least?
Posted
We are sorry to hear you are not happy with the DMH-342EX.
Please contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
Best Buy should have a 14 day window to return/exchange the unit. If you are within this window, you might speak with the store manager.
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MichelleR Posted
About a month after having this installed It would no longer stay on a station. It will randomly change stations and not stay on. It's super frustrating because I bought two of them and both of them do this. I can only use Bluetooth to listen to music.
Posted
Thank you for providing the feedback on the product, we appreciate your time.
Disconnect anything you have connected to the SWC (steering wheel control) port. If the problem no longer occurs, your steering wheel control adapter may be bad or need to be reprogrammed.
When the unit randomly changes stations, source, or volume on it's own, this is usually the cause.
On the DMH-342EX, Bluetooth is only for phone calls and streaming music. It does not support Apple CarPlay or Android Auto.
If needed, contact our Product Support at 1-800-421-1404, select option 1.
You can also email us at www.pioneerelectronics.com/contactus.
They will provide troubleshooting assistance.
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MauricioG Posted
ordered 2 weeks ago and not a single thing has arrived. I keep trying to track my package but they won’t update me with any new information. My money went down the drain.
Posted
I am sorry to hear you are having a problem with your order.
Please contact Best Buy at 888-287-7658. They will try to assist you with the problem.
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NarutoUzamaki Posted
I bouth this head unit thinking it was a better upgrade then my previous andriod radio. The radio does not have apple play for phone. The usb cord that comes with it doesnt recognize my phone. It keeps shutting of the volume and power to my amp i keep getting a error msg if i turn the vilume up. Im gonna send this back and get something else dont waist ur time or money
this radio would not pick up stations, so its not of use for me as well its hard to disconnected from phone calls sometimes and you have to restart your Bluetooth thru the phone after hanging up from phone call and if you are used to have a CD player this is not the system for you. My overall take is the total design is flawed so I will be returning.
Posted
Hello Drew,
Thank you so much for writing a review for our 4' USB-C to USB-A Charge-and-Sync Cable, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/Support
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DeanS Posted
haven't been able to see what the radio is like yet because bestbuy was suppose to install it 2 months ago and they cancelled again on me today for the second time wouldnt recommend bestbuy to my worst enemy
Posted
Thank you for providing the feedback on the product, we appreciate your time.
I am sorry you are having a problem getting the unit installed.
Please continue working with Best Buy. I am sure they will work to make it right.
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TerryH Posted
Never got installed- probably a great unit - but you don’t offer service on install - only 2 stores install units and they are backed up,2 months - and trying to make appt - terrible
Posted
Thank you for providing the feedback on the product, we appreciate your time.
Please contact Best Buy at 888-287-7658. They will try to assist you with the installation.
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Michele Posted
They lied and said could install and didnt. Returned item
Posted
Please contact Best Buy at 888-237-8289. They will try to assist you with the problem. <img src="https://s3.amazonaws.com/stratos-logos/logos/PUSATechAnswers.jpeg" alt="PUSATechAnswers" title="PUSATechAnswers" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Drew Posted
Good job on the installation. But i was talked out of installing some parts which now is giving a annpying humming sound when i turn the radio. Good tech but his head seemed out of it during installation. Now i need to take it in again or try to fix that annoying sound.....
Jahid Posted
Worthless loose connection every other minute. It nothing like CarPlay. No where close. Always syncing. I bought it because of the brand. They have done a poor job
Savagepoet92 Posted
This products touchscreen stopped working after a months time using it. I can't even exchange or return it due to best buys 15 day policy. I will no longer be shopping here
Posted
Hi Savagepoet92! I’m truly sorry to hear about the frustration you’ve encountered with your Pioneer 6.8" Bluetooth Digital Media Receiver. It’s disheartening when a product’s touchscreen stops working after such a short period of use. This is not the quality of product that we want to provide to our customers. Please allow us to make it right by offering assistance covered by the manufacturer’s warranty. Kindly call our support line at 844-679-5350, and we’ll work diligently to address your concerns. Thank you for bringing this to our attention.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-bluetooth-digital-media-receiver-black/6477983.p?skuId=6477983
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JerrodT Posted
The device is okay. The support and customer care from geek squad has been non existent. Ive called left VM noboday even called me back. They dont care about you...they got your money.
Posted
Hi JerrodT,
Thank you for sharing your experience with our Pioneer - 6.8" Bluetooth Digital Media Receiver - Black. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.
Dina || Pioneer Customer Support
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Susie Posted
Worst radio ever Kept losing time Keeps cutting out Emailed pioneer and got run around
Posted
We are sorry to hear you are not happy with the Pioneer product.
Please contact our Product Support at 1-800-421-1404, select option 1.
They will provide troubleshooting assistance.
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Never got to use it. Spent $600 at Best Buy, they jacked me around for a month. I will NEVER come back, worst experience ever.
Posted
Hi ToddH,
Thank you for the review. We do apologize for what happened. For us to fix the issue please give us a call at 888-237-8289.
Pioneer Support,
Renee
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Nothappywithpurchase Posted
Not what I expected. Bought it to use with the rear view camera. Screen is too dark and cannot see clearly.
Posted
Hi there,
Thank you for writing a review with our Pioneer - 6.8" Vozsis with Amazon Bluetooth Alexa Back-up Camera Ready Smartphone Compatible Digital Media Receiver - Black. I do apologize to read that the item were not able to meet your expectations. With this case, we highly suggest to take advantage with the R/E policy or the manufacturer warranty if the products is not working properly. To better assist you, we suggest to call our customer service team to escalate this case.
Gem
Pioneer Products
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AngelP Posted
Horrible radio don't waste your money The GPS is horrible. Not too much options
Posted
Hello AngelP,
It has come to my attention that you were not fully satisfied with the purchase of your Pioneer - 6.8" Bluetooth Digital Media Receiver because the GPS is horrible and there are not many options. I'm sorry that the product did not meet your expectations. Please feel free to contact us at 1-(800)-421-1404 and we will gladly assist you in the best way possible.
Chelsea
Pioneer Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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Posted
The DMH-342EX does have limited navigation application compatibility.
If you want Apple CarPlay or Android Auto, you would want to look at a different model, like the DMH-1770NEX.
Work with the Geek Squad, they can help you select the best stereo for your needs.
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