Primo Water - Bottom-Loading Bottled Water Dispenser - Black/Stainless-Steel

Hello Kisst, This is a sign that the unit did not dispenser enough water within the programmed amount of time. You should unplug the unit, remove the brewer drawer and carefully check the upper needle in the unit for clogging. This typically happens when used pods are left in the unit. You should then wipe the needle and use a thin prod (such as a tooth pick or paper clip) to carefully dislodge the clog. Put the tray back, plug in the unit, then attempt to rerun a 10oz cycle (without a pod) when the unit is ready. They will likely see the debris come out with the water. If you have any other questions or concerns, you can reach customer service at 844-237-7466. Thank you - Cassandra P.

The self-sanitization cycle runs for a total of 90 minutes. This allows the ozonator to run and for the ozone to dissipate at the end of the cycle.

Yes. When the dispenser needs to replenish the reservoirs after dispensing, the pump will be heard for a short period of time while it pumps water from the bottle.

The water dispenser reaches 37F degrees at its coldest and 195F at its hottest.

No need to replace the tube. The bottle probe assembly is designed to allow the collar to separate from the top and slide down to secure to the necks of shorter bottles.