Customer Ratings & Reviews

Posted 3 years ago

Hello Bnewb,

We appreciate you reaching out to share your Ring experience with us! We know how important it is to have peace of mind when it comes to your home security. Your Ring PAR38 Smart Bulb is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

Ring’s Smart LED Lightbulbs are part of Ring’s Smart Lighting line of products that offer you all new ways to customize your security and internal lighting - everything from security floodlights to porch lights - to maximize both comfort and security. This article answers common questions about Ring’s LED Smart Lightbulbs: https://support.ring.com/hc/en-us/articles/360038463211-Smart-LED-Lightbulbs-Information.

Also, the Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Regards,
Jess from Ring <img src="https://s3.amazonaws.com/stratos-logos/logos/Ring.jpeg" alt="Ring" title="Ring" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 4 years ago

Hello GadgetGuy,
We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. The Ring PAR38 wifi Smart Bulb is designed to shine up to 1500 lumens of white light. You are able to connect to the Ring Bridge, Echo Show 10 (3rd Gen), or Echo (4th Gen) to enable customizable smart controls in the Ring app and sync with other Ring Smart Lights and select Ring doorbells, cameras and Alexa-enabled devices. We’re eager to provide you with steps to resolve the concerns you mentioned in your review.
One of the most powerful ways to use your Ring lights and cameras is to group them together using the “Groups” function in the Ring app. Grouping your Smart Lights allows them to react intelligently to events that happen on your property. You can, for example, turn on all the lights on one side of the house when any single Smart Light device or Cam in that group detects motion. You can also turn on and off and control large numbers of Smart Lights without having to use them individually. The ways you can use Groups are limited only by the property where you deploy them and your imagination. In terms of actual functions, you can set up Groups to:
Automatically activate all the Smart Lights in a Group to turn on whenever one member of the Group detects motion.
Manually disable specific Smart Lights in a Group to not turn on when they detect motion.
Automatically activate all members of a Group when a Ring Alarm is in entry delay or when the Alarm is going off.
Manually turn on or turn off all the Smart Lights or Cams in a Group at the same time and set how long they’ll remain on.
Set how long the lights will remain on a device in the group detects motion from 30 seconds to two minutes.
Can you please ensure that you don’t have your devices in overlapping groups or have conflicting light schedules that may be causing them to stay on? Here is a helpful article with more information: https://support.ring.com/hc/en-us/articles/360024055772.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring <img src="https://s3.amazonaws.com/stratos-logos/logos/Ring.jpeg" alt="Ring" title="Ring" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />