See more imagesSamsonite - Modern Utility Laptop Backpack for 15.6" Laptop - Charcoal/Charcoal Heather
- Model:
- 89575-5794
- SKU:
- 6092686
Highly rated by customers for:
See more imagesHighly rated by customers for:
Allan Posted
Purchased this backpack January 2020 and the zipper for the main compartment broke I'm assuming it broke because I had my keys flashlight and the small bottle of purell hand sanitizer in the front little pocket so avoid putting anything in there and it probably won't break. I've had a 15-year-old $45 JanSport backpack and it's still working fine so this is not worth it
Posted
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
areyes Posted
Check the price before purchasing this item. I did it and the price when paying it was not the same as the label. I made a formal complaint and Bestbuy washed its hands and did not want to keep the price of the label. As a recommendation CHECK the price before wanting this item.
Posted
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Angrybuyer Posted
Two weeks of use the stitching has already tore. The warranty process is 1/4 of the cost of the bag and doesn't replace the bag instead is an up to two weeks process to repair it. NOT worth the cost.
Posted
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can do so via our CONTACT US page on our direct website.
Someone from our team will be back in contact with you within 2 business days.
https://shop.samsonite.com/contact-us
Dano Posted
Dropped the pack back with laptop in it landed on comer and ruined my laptop would think better protection would be built in when being sold to carry a laptop
Mani Posted
The quality was not what I expected—it should have been better.
Posted
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
morlando Posted
Bought it thinking it was what I needed but two problems. One the zip on the front came apart within a day (I was on a trip which was problematic) and the bag drooped over when put on a roller bag (belt was perhaps a little too close to the bottom). Comfortable to use though.
Posted
We are so sorry to hear that! You can view our Warranty and Repair Process on our website
https://shop.samsonite.com/serviceandrepairs.html
LarryV Posted
Gave this as a Christmas present to carry a laptop we bought for our grandson. A zipper just broke and I looked it up and it is no longer able to be returned. Last date to return was a couple weeks ago.
Posted
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
None Posted
Zipper is poor quality, material is easily soiled and/or dirted. Bag not durable for a back pack.
Jays Posted
The bag is not sturdy the side pockets don't expand and it won't stand.