See more imagesSamsung - 11.4 cu. ft. Capacity Convertible Upright Freezer - Stainless Steel Look
- Model:
- RZ11M7074SA/AA
- SKU:
- 6423217
Highly rated by customers for:
See more imagesHighly rated by customers for:
JChen Posted
Freezer is a very nice looking one, I got it for the fits and upright, but it's been a nightmare since. My food would get defrosted and the freezer would freeze itself again, so I have ice all over my freezer and inside my food. I was puzzled until I bought a temp sensor to record the temperature. You can see the temp reached to 35F and cool itself, and back up again, and cool itself, then again reaching 55F and cool itself down. I have samsung techs out here to troubleshoot multiple times, and I was told, it's "regular defrosting cycle" What kind of defrosting cycle would cause all your things to melt and ice cream became puddle of milk? There is something wrong with the fridge and they just won't admit to it. I would avoid this freezer if I can, if you are using it as a fridge, then I think it would be okay, but buy it at your own risk!
Posted
JChen, let us assist you in maximizing the efficiency of your freezer.
Here is a link to help you with the freezer. Please watch the full video, follow the steps, and click the hyperlinks for additional support.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146077890 to help our team pull up your information.
Have a great day.
^Aloe
Laurie Posted
Ordered in June. Was told it would br available for pick up 8/1. Then pick up date was pushed back to october. Still have not yet received item.
Posted
Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on your order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
03970042016050120 Posted
Thos seller is not serious, we bought this item after one month of waiting to be del8vered the6 requested another month! I do not recommand this seller for any, you'll be loos8ng your time they are not abl
Posted
Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the delivery of your fridge.
Have a great day.
-John
Gumby6 Posted
After waiting five months to get it delivered it only works for 12 hours now waiting for a replacement.
Posted
Hello Gumby6,
Thank you for reaching out. We appreciate you letting us know that your Samsung freezer only worked for 12 hours, yet the delivery took five months. We apologize if you have to experience these issues with one of our products. We're here to help.
For future reference, attached is a link to our Support page, where you can find troubleshooting steps for any issues you might encounter.
https://www.samsung.com/us/support/search/?query=Convertible+Upright+Freezer+Specialty+and+Kimchi+not+working&page=1&sort=relevance&SiteType=support&SupportTopics=How+To&ModelCode=N0054270&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Frefrigerators%2Fspecialty-and-kimchi%2Fconvertible-upright-freezer%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Clinks%2Cresources%2Cfaqs&verticalUrl=index.html
You may also refer to the user manual for additional information about the product.
https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144196487
-Angelica
EdaF Posted
I dididn t received the item they are just texting fir rescudule and i am calling the number which is on the text message they are not getting back to me
Posted
Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update regarding your order.
Have a great day.
-Ernest-