Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black Stainless Steel

Name: Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Black Stainless Steel
Brand: Samsung
SKU: 6323228
Rating: 4.4 (2301 reviews)

Model: RF28R7351SG

SKU: 6323228

This item is no longer available in new condition. See similar items below

Key Specs
- Color Finish: Black stainless steel
- Product Height: 70 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 3/4 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 68 7/8 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 70 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Depth Without Handle: 34 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 36 1/2 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Total Capacity: 27.8 cubic feet
- Refrigerator Style: French Door
- Lighting Type: LED
- Ice Maker: Yes
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: SmartThings (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
General
- Brand: Samsung
- Model Number: RF28R7351SG
- Product Name: 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase
- Color: Black Stainless Steel
- Color Finish: Black stainless steel
- Side Panel Color: Black
Dimensions
- Product Height: 70 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 3/4 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Depth: 36 1/2 inches (The out of box depth of the item. Depth is measured as the distance from the front of the item to the back as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 68 7/8 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 70 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Standardized Width: 36 inches (An approximated measurement (exact width may differ slightly) determined by the manufacturer in accordance with industry standards. Standardized sizes are intended to assist consumers when purchasing appliances and planning for installation.)
- Counter Depth: false (The product case installs flush with the depth of standard kitchen counters to provide a built-in appearance.)
- Depth Without Handle: 34 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 36 1/2 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Depth Without Door: 29 3/8 inches (Measurement from the back of the product to its front, not including the door.)
- Depth With Door 90 Degrees Open: 48 1/4 inches (Measurement from the back of the product to its front, with the door open at a 90-degree angle.)
- Product Weight: 359 pounds (The out of box weight of the item.)
Capacity
- Total Capacity: 27.8 cubic feet
- Refrigerator Capacity: 15.7 cubic feet (Total amount of space within the refrigerator compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Freezer Capacity: 8.3 cubic feet (Total amount of space within the freezer compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Convertible Temperature Zone Capacity: 3.8 cubic feet (Total amount of space within the convertible temperature compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
Performance
- Minimum Operating Temperature: 38 degrees fahrenheit (The lowest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures less than the minimum can result in ineffective operation.)
- Maximum Operating Temperature: 110 degrees fahrenheit (The highest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures more than the maximum can result in ineffective operation.)
Features
- Configuration: Freestanding (The size, arrangement, and physical configuration of the product.)
- Panel Ready: false (Product is ready to be fit with a customized front panel that integrates with existing cabinetry and décor.)
- Refrigerator Style: French Door
- Fingerprint Resistant: true
- Convertible Temperature Zone: true (Refrigerators with this feature include a separate compartment with independent temperature controls from the main product. These compartments offer a flexible space that allows you to change the temperature based on your additional storage needs. Whether it’s a place to chill beverages for an evening with friends, keep snacks cool, or even provide extra freezer space.)
- Convertible Temperature Zone Location: Middle
- Convertible Temperature Zone Range: 29 to 42°F
- Garage Ready: true (Garage Ready appliances have been tested by the manufacturer to operate within a wider range of external temperatures than the average home environment, such as a garage which can fall below freezing or heat above 100 degrees Fahrenheit. Please refer to the manufacturer's documentation for detailed external operating temperature requirements.)
- Dual Evaporation: true (A cooling system that works to create a stable climate for the refrigerator and freezer separately. This ensures that each compartment is able to maintain a separate humidity and temperature level ideal for the respective stored items. Freezers tend to require lower humidity while refrigerators require higher humidity to keep foods fresher for longer.)
- Door-Open Alarm: true
- Sabbath Mode: true (This mode complies with the rules of Halakha and allows Shabbat-observant people to use the appliance on the Shabbat and other Jewish holidays.)
- Temperature Control Type: Touchpad
- Display Type: LED
- Defrost Type: Automatic, Automatic (Ice build-up can reduce the appliance’s cooling capacity, making it work harder and consume more energy. Defrosting is necessary to maintain its efficiency and each type has its own advantages depending on user needs and preferences. Manual defrost appliances require unplugging to melt ice naturally, but offer more space, lower energy consumption, and lower cost without the internal heating element. Frost-free appliances regulate temperature to prevent ice build-up automatically. Automatic defrost systems use a timer to circulate heat and prevent ice accumulation, while adaptive defrost systems use sensors to determine the optimal times for heat circulation.)
- Hinge Setting: Fixed left, Fixed right
- Lighting Type: LED
- Wireless Connectivity: Wi-Fi (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
Ice & Water
- Ice Maker: Yes
- Ice Maker Location(s): Freezer
- Ice Dispenser Ice Form: Crushed, Cubed
- Daily Ice Production: 10 pounds (Maximum quantity of ice that can be produced within 24 hours.)
- Ice and Water Dispenser: Ice and water
- Ice and Water Dispenser Location: External
- Dispensed Water Type: Cold Water
- Dispenser Features: Dispenser light, Beverage center
Storage
- Number of External Doors/Drawers: 4
- Number of Refrigerator Shelves: 5
- Refrigerator Shelf Style: Spill proof, Slide-In
- Quick Access Door: true (A door-within-door that provides convenient access to your favorite food and drink items without opening the main door.)
- Dairy Center: false (Designated storage with closure for dairy items such as butter, yogurt, and cream cheese, helps keep these items accessible and may reduce the risk of cross-contamination.)
- Gallon Door Storage: true (Designated storage space for gallon-sized containers, such as milk, juice, and water.)
- Humidity-Controlled Crisper: true
- Deli Meat Drawer: true (Designated storage for deli and other meats helps keep these items accessible and may reduce the risk of cross-contamination.)
- Refrigerator Shelf Material: Tempered Glass
Freezer Info
- Freezer Compartment: true
- Freezer Location: Bottom
- Freezer Door Type: Pull Out Drawer
- Freezer Shelf Material: Plastic
- Freezer Interior Light: true
- Quick Freeze: true (Feature that allows you to quickly reduce the temperature when needed, perfect for chilling drinks or freezing large quantities of fresh food. Fast freezing may help maintain food quality.)
Filter Info
- Water Filtration: true
- Water Filter Model Number: HAF-QIN (The water filter model(s) recommended for use with the product.)
Electrical Specification
- Amperage: 5 amperes (Strength of electrical current.)
- Voltage: 115 volts (Amount of power needed to support an electrical current.)
- Estimated Annual Electricity Use: 755 kilowatt hours (Predicted amount of electricity needed to operate the product under average conditions for one year.)
- Estimated Annual Operating Cost: 91 United States dollars (Predicted cost of operating the product under average conditions for one year.)
Certifications Listings & Approvals
- ENERGY STAR Certified: true (Devices carrying the ENERGY STAR service mark, such as computer products and peripherals, kitchen appliances, and other products, generally use 20% to 30% less energy than required by federal standards.)
- ADA Compliant: true (Meets standards set by the Disabilities Act (ADA) Standards for Accessible Design)
- Consortium for Energy Efficiency (CEE) Rating: CEE Not Qualified
- Chemical Disclosures: Free of PFAS, PFOA, lead, and cadmium. Libre de PFAS, PFOA, plomo, y cadmio (The disclosure of Per- and Polyfluorinated Substances (PFAS) and/or other chemicals.)
Warranty
- Warranty - Parts: 1 year
- Warranty - Labor: 1 year
Compatibility
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: SmartThings (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
Other
- UPC: 887276304946

A refrigerator that is beautifully designed, with a modern dispenser, polished door, and sleek handles. The Food Showcase Door provides quick access to on-the-go items.

Food Showcase Door: Provides quick access to everyday items while minimizing the loss of cool air.
FlexZone Drawer: A flexible storage drawer with four different temperature settings and an adjustable Smart Divider to stay organized.
Adjustable Shelves: Adjustable shelves go from standard to slide-in or flip-up, to store tall items with ease.
Wi-Fi and Bixby Enabled: Use your smartphone to control the temperature and monitor your french door refrigerator remotely.
AutoFill Water Pitcher: A built-in pitcher that automatically refills with filtered water and the option to infuse with a flavor of your choice.
Fingerprint Resistant Finish: A special finish to reduce smudges and minimize cleaning.
High-Efficiency LED Lighting: LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly spot what you want.
ADA Compliant: Easy to reach controls for everyone.
Twin Cooling Plus®: Near-commercial grade humidity levels, helps prevent spoiling and freezer burn.
Metal Cooling: The stainless steel paneling helps maintain consistent temperature throughout the refrigerator.
Ice Max: Large capacity, stores up to 4.2 lbs. of ice.
ENERGY STAR® Certified: Eco-friendly and energy-efficient.

Whats Included

4-Door French Door Refrigerator with Food Showcase
User Manual
Water Filter

Product Manuals

Warranty Manual

Documents

Energy_Guide_PDF

Q: We are replacing our 2016 Samsung 4 door unit with this newer model because of ice maker and electronic issues. Has Samsung figured this unit out and is it reliable. We have 6 home visits in these 2 years on the 2016 model.

A: We had 5 repairs needed 2years, each time we were without ice 7-10 day waiting for parts etc, and after much going back and forth Asurion finally admitted it’s unrepairable.

Q: Did anyone refrigerator come with a black sticker on the front right door (under the logo) that said 10 year warranty?

A: YES

Q: Does the Flex drawer allow you to set the temp to freezing? (i.e. expanding the freezer space).

A: Hey Yoguru! The FlexZone has 4 settings to choose from: Wine 41°F (5°C); Deli 37°F (3°C); Beverage 34°F (1°C); and Meat 30°F (-1°C). ^Jecca

Q: How many gallon milk jugs can fit in this fridge? Is the top shelf tall enough to store milk?

A: When I first looked at this refrigerator I was convinced that the holders in the right-hand door that offers the easy grab feature wouldn't hold a gallon of milk. It seemed far too narrow. But two gallons will fit in there easily.

Q: We want to turn off the ice maker. We pressed the button inside the fridge for 3 seconds but still it won't turn off. Am I missing something?

A: I had answered you once already but found out some additional info. You must first turn the Door Alarm Off. Then you touch the Ice Maker to turn Off position. Then go back and reinitiate the Alarm at the bottom of the panel by holding it down for 3 seconds as printed on it. Now this is the new part-as soon as you use the Dispenser functions at all, & it doesn’t matter which one, it turns the Ice Maker back on. Same goes for the Dispenser being locked out the exact same way but as soon as you use that function it turns back on. Hope this really clarifies this for you. It is all in the book/manual that came with it under Control Panel. I guess most people don’t turn these functions off unless they are leaving the home. So once the refrigerator has the turned Off functions in use it figures you need it turned on to replace the ice used. Does make sense.

Q: Is the freezer supposed so have a small shelf on the drawer? Not like the big too spot, but a smaller shelf where the big drawer opens like in picture? Mine seems to have a shelf but nothing to attach to hold items in. My last samsung had one

A: Yes there should be a drawer that sits in the drawer.

Q: When was this model ( RF28R7351SR/AA ) first released for consumer purchase by Samsung? ( Month/Year ) It looks very similar to a model I was considering (until I read several reviews) 1-1/2 to 2 years ago, but I don't believe it is the same model.

A: The model you've provided is for a refrigerator released in 2019. ^Lo

Q: Have Reverse Osmosis water line to refrig.Filter inside just unscrewed to bypass.We notice our ice is cloudy,prior refrig ice was clear(new RO filters,a glass if water freezes clear as a test).Ideas? ice defrosting in bin & refreezing? Low water pressure?

A: Hi SuzyZee! A normal ice cube from a Samsung fridge should be a cloudy white color. Samsung ice makers use rapid freezing technology which traps small amounts of minerals, oxygen, and nitrogen inside the ice cube, giving it a cloudy appearance. Therefore, it's normal for the ice to be white and foggy. The minerals in your water are not harmful and are more common in areas with hard water. ^Jecca

Customers are saying

Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 4 out of 5 stars
A lot of fridge for one person, great features
I've only had this fridge a couple of weeks, but so far I'm pretty happy. It is quite large, so my brain is still getting used to the amount of space it takes. But the features! I haven't really used many of the smart features yet, but my other new appliances were smart, along with most of my house, so I figured I might as well go for it. I didn't really find a need need for the Family Hub version, although I wanted to want it. It didn't really offer much more than having a tablet or smartphone onhand does, with the exception of allowing you to look inside the refrigerator without opening the door (but then you lose the door-in-door which i wanted more). Other than that, nearly all the other features can be handled by one of the many other devices you probably already have in your house or your pocket, and the Smart Things app. And for a 1,000 bucks, I can grab my tablet and keep it on the counter next to the fridge if necessary. Pros: 1 - The the drawers slide easily, feel sturdy, and the water pitcher fills really fast. I like the detail of the flip-down metal arm to keep items on the right door from falling out when you open it. Also, the easy-access door has come in quite handy for quickly grabbing a protein shake, Gatorade or butter instead of having to open the entire door to grab one small item. 2 -The Flex Zone is really cool. It's great for dividing the drawer for each person in the house, different categories, etc. The sliding steel divider accommodates up to 28 1/4" x 16", or any dimension within that range, So if you have large deli platters or are marinating large trays of meat, this this is an ideal space to do it.. The drawer is only 5" tall, so you won't have have a lot of vertical space, but I'm able to store 2 1-dozen egg cartoons on top of each other with no trouble. I saw varying reviews and product descriptions before buying this fridge that mention that the Flex Zone can be used as extra freezer space. That is incorrect. It has a range of 41ﾟ down to 30°F, which is not freezer temperature (0°F). 3 - The freezer storage is really huge. I was unsure if the depth of the bottom drawer would be enough to hold, for example, a 24-pound frozen turkey. Happily, the bottom freezer drawer is quite deep, and with the movable vertical divider, you could even store a large box up to 15" x 15" on one side. And if your bird (or other other frozen item) is tall, the upper freezer drawer lifts out and allowing you a few more inches of vertical space (up to 18" tall). I would caution, however, that the drawers are made of plastic, so anything overly heavy might cause damage. The plastic is not thin, but I would worry about bending or cracking it if the item was too heavy in one spot. 4 - When opening the lower freezer drawer, the upper drawer comes out a little automatically to the perfect point so that you can easily access the items in the bottom bin, or reach in and side the top drawer to its full extent without much effort. 5 - The ice and water dispenser "window" is generously wide. I can hold up a medium sized saucepan to fill directly, but it did make kind of a mess with ice chips escaping behind the pot. The only real cons are: 1 - The 2 shelves on the right side only have 3 positions available, and only 1 on the left (no options), And both left and right doors have zero bin placement options, so there's not much flexibility for your vertical storage space. The design tries to make up for it with a flip up shelf on the top left and a drop shelf on the lower right side which which converts that shelf into only half its depth so tall stuff can be stored on the front of the bottom level (blocking any items in the back). The flip up shelf on the left clicks into to the shelf on the right, However, if you have lowered the right shelf then that flip up shelf has no lateral support in the center. It does not hold much weight, so even though it is now the perfect height for canned drinks, the structure is not strong enough to stay level with much weight on it. The engineers could have added plastic or nylon straps from the ceiling to act as supplemental vertical support, or a metal rail on the right side of the shelf. 2 - The vegetable bins on the bottom of the refrigerator are not very deep (~6"). So if you are one to buy a huge head of lettuce, cabbage, or if you want you want to chill anything larger than a small melon, it is not going to fit in the drawer. 3 - The drip reservoir under the water and ice dispenser is shamefully shallow. I slowly dripped 2 oz of water into the trough. At exactly the last drop it spilled over. If the the water was not being added very carefully, it would have spilled over long before that. There's no reason that could not have been a bit deeper, especially since that is the most likely place where kids will fill up their cups. 4 - It is also a little disappointing that there's no easy-access ice bin that you can take out and dump into a cooler. Certainly you could make ice cubes with trays in the drawer. However, you will have to be careful opening and closing that drawer until the water has frozen over, and you won't be able to make very much at one time. It will end on a positive note that is not specific to this refrigerator, but to the Samsung smart appliance line. The Smart Things app that you will use to connect your refrigerator to your smart home was extremely fast and easy to set up. Also, there are features in the app which which are available on the Family Hub version without having to pay an extra grand for a screen on your door. You can control the temperature in all of the zones, turn your ice maker on and off, turn on/off power cool and power freeze, monitor your energy use, self-diagnosis and technical support, and so much more. Some of these features are also accessible through your smart home assistant. For example, I can use Alexa to turn my ice maker off if I'm going out of town and I forgot to do it before leaving without using the Smart Things app, Or just ask Alexa to check and adjust my refrigerator temperature using my voice from the couch. The main thing that it adds (that is a selling feature of the Family Hub version) is the ability to keep track of your refrigerator inventory with a photo, location (fridge/ freezer/Flex), and expiration date, with notifications available. This might not be useful to some people, but a reminder to eat that ice cream before it goes bad could make the difference between an average day and a good one. :)
This review is from Samsung - 27.8 cu. ft. 4-Door French Door Smart Refrigerator with Food Showcase - Stainless Steel
Posted 4 years ago by Lisaloha
Rated 5 out of 5 stars
So far so good, great features!
We replaced our side by side Kenmore Refrigerator with this Samsung 4 door. Overall very good - we like the low maintenance filtered water pitcher that is perfect for filling up our Keurig coffee maker. The other notable is the convenience door for often used items like milk, etc. A slight complaint is that the shelf surface itself is smaller, and makes for a snugger fit than I like - with just a gallon whole milk, quart sized coffee creamer and a quart size nonfat milk carton. The bottom freezer container has plenty of room and way better than our side by side fridge. The operation of the water dispenser is "keep it simple stupid" (KISS) and opening is large enough for filling up larger than normal containers. The bottom of water dispenser is super easy to clean and there is no removable bottom to contend with. The temperature is pretty spot on once you set it. I have checked the interior of the freezer and other compartments with several thermometers. The shelves are well thought out with hinged/swingable motions can be retrofitted to your storage needs. Only one shelf, top right can be removed if needed for larger holiday or party sized items. Perhaps here's a way to remove shelves when needed, but not easily, that we could see. The black stainless steel finish is awesome looking and yes, fingerprints are hard to find, and that's with a curious 3 year old roaming about. Lastly, out of curiosity I loaded the SmartThings app and have not used it much, but seems to have some features I will use soon. It gives me the temperature(s) and lets me know when the door is open/closed. Water filter condition and also there is a content and expiry records you can input, but I don't use any of that. Bestbuy made it easy to purchase with their payment plan, and we also opted for their extended warantee as we have had great experiences with the geek squad in the past. The delivery was without drama, professional and relatively quick. Lastly, we will always consider purchasing in an appliance at Bestbuy before others as the whole experience is seemless from the sales team to the delivery to the repair services (I'd needed) to most importantly their price match guarantee. This refrigerator went in sale the week after, and one call to the customer service rep and the difference was adjusted. Thank you Best Buy!
Posted 5 years ago by Poidog
Rated 4 out of 5 stars
Can be hard to clean bottom shelf
The fridge works great the features like the water piture and peek a boo door are awesome. The only big negative is the bottom shelf where the drawers go in does not come out and it has a lip between the drawer hardware and shelf that a spill got into and is impossible to clean without unscrewing a bunch of things including the water filter which I don't want to mess with.
Posted 10 months ago by ZGFamily