LAKristy Posted
Be aware that this "state of the art oven" has no option to turn the fan off, which is definitely not standard in convection ovens and does impact some types of baked goods. The control panel isn't the most intuitive I've used and definitely takes practice. Unfortunately, the manual for this range is AWFUL. There is no user-friendly quick-start - even online. We had to pull up YouTube videos of random (not Samsung) people using various features to figure out how to start. There are some features that only seem accessible via the app, so be prepared to download. Security for the app is also AWFUL. Apparently, Samsung assumes only one person in the house will be cooking, because there's no way to share the appliances with others, except to have them use whatever login you use to set it up. Really bad app design. LG does this WAY better. I will say, this is A LOT of black in a white kitchen. Not much stainless. I REALLY wish that with the title "Bespoke" and an option for white, we could have selected white glass for the ovens, but that is not an option. The oven has a sleek appearance in the store, but with the cord (which doesn't come with the oven - you have to buy separately,) it doesn't really fit flush against the wall, because there's no room for the excess cord as part of the design - which you need to pull out the range. There is an attachment you can screw on to hide this, but the range will not be flush to the front with standard counter depth. On the plus side, the convertible oven works well. The burners heat and cool immediately, as they should with induction.
Posted
Greetings!
We understand how frustrating it can be when something designed to simplify life ends up requiring extra effort just to get started. We're here to help.
As with any new gadget or appliance, getting comfortable with its functions takes frequent use. To assist you, we’ve provided a link to the user manual for your Samsung range model, as found on the official Samsung website:
User Manual:
https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf
Please refer to page 34 for steps on how to select between conventional bake, convection bake, and other features.
This model includes multiple fans:
1. A convection fan, which is visible when you open the oven door.
2. A cooling fan, which is hidden and continues running until the internal electronics cool down completely.
You are also correct that the power cord is sold separately with Samsung electric ranges. When installing the power cord:
1. It should be routed downward, allowing the receptacle cover to be securely installed.
2. Any excess cord can be managed using cable ties and placed behind the range, where there is space to accommodate it—this ensures a flush installation.
For detailed instructions, please refer to the installation guide shared below and turn to pages 4 to 6:
Installation guide:
https://downloadcenter.samsung.com/content/EM/202409/20240920132931341/DG68-01656A-01_IM_NE9100D_NSE6DG8550_NSI6DG9550_240624.pdf
The SmartThings app continues to improve, and your feedback plays a crucial role in enhancing its usability for all users.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149459876 to help our team pull up your information.
Leo
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