Samsung 30 in. Wide 5 Burner 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No Preheat Air Fry Stainless Steel NX60A6711SS

93% would recommend to a friend

Customers are saying

Customers regard the 6.0 Cu. Ft. Freestanding Gas Convection Range highly for its air frying capabilities and overall performance, with users appreciating its ease of use and design. The WiFi feature and cooking performance are also well-received. However, some customers have expressed concerns about the control panel not being backlit and the appearance of the knobs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 1 out of 5 stars
Samsung continues to disappoint.
magnetofan52293 Posted 1 year ago
Worked well for the first year before showing off how cheaply made it is. The stovetop burners are really great for things that need a lot of heat, but even the smallest burner on the lowest setting tends to boil things that I'm just trying to simmer. Can be frustrating to clean considering the steely look makes any smudges or debris stick out like a sore-thumb and the stove top area has no easy way of cleaning up spills or messes without going through a ton of paper towel or staining up cloth towels. But it will come clean with some elbow grease. The oven can be frustrating because it doesn't maintain the heat you set it for after preheating is done. You'll hear it turn on to heat up, but rarely, unless you are cooking something for a long time, will it get back to the temperature you started it on. Turning up 25-35 degrees higher than what you want can fix this issue. The materials inside the oven come clean REMARKABLY well when using the self clean cycle, but the window is permanently stained after a year of use and no amount of cleaning chemicals or elbow grease will get it like new again. The most unpleasant thing, however, has been the control knobs for the stove-top. After a little over a year of use, two of the knobs have broken off within two months of each other. No excessive force was accidentally given to them, they just wore out and broke and will not firmly stay in place enough to turn on the burners. And what's more infuriating is that the protection plan I shelled out for will not cover getting these replaced. Samsung has been an increasingly disappointing brand that hasn't put out a worthwhile product in 10 years. They used to be my go-to, but in recent years, I've had far better luck with LG. My first 4K TV was a Samsung that lasted for a little over 2 years before the screen died unexplainably. My first dishwasher was a Samsung that didn't even make it two years before the seals on it wore out and it began leaking during every wash cycle; and what's more the type of gasket needed was no longer being manufactured to replace it with. The last Android phone I had before going to Apple was a Samsung that I had to have replaced THREE TIMES because the charging port kept malfunctioning and would no longer work. I still have a washer and dryer from over 14 years ago by Samsung that work terrifically and my first big-screen TV is a Samsung from 2013 that still works and has a really solid picture and color quality. But ever since 2014-2015, their products have become unreliable trash, and this oven will be the last purchase I ever make with them.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Good day,

We understand your situation with the range and its importance. Let's get this taken care of.

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the hyperlink provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

Below are guides for the best oven and cooktop cleaning results with recommended cleaning products. Learn more by watching the YouTube video and visiting the hyperlinks.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/

We recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST to purchase the compatible knobs for this range model. They can check the compatibility and availability of the parts and accessories you wish to order.

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147527104, to help our team pull up your information.

Have a great day!

^Chrystel
Rated 1 out of 5 stars
If you cook, don’t buy
Stacey Posted 3 years ago
Unfortunately, we purchased this range thinking it was a good buy. It functions good for cooking simple dishes, but you so much as try to cook some beans or tamales and it literally does not withstand the heat. The stove top burners looks discolored after our first time cooking tamales. The rubber nubs that hold the grates up on top of the stove melt off. The “stainless steel” also did not withstand the heat and was discolored. We called best buy and Samsun customer support and neither were willing to help us besides sending replacement grates. We were requesting to be allowed to return the product since it clearly is not a functional stove and the answer was no since “it has no defect.” Apparently, all the things that are wrong, like the discoloration, is our fault for cooking with the wrong pot (which we’ve been using for decades). In summary, do not buy this stove if you plan on using it for cooking.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 3 years ago
We're here to extend our assistance for your range, Stacey.

I have shared the manual to learn more about the Cookware requirements for this range. Kindly turn from pages 18 to 19 for more information.

User's manual:
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145840093, to help our team pull up your information.

Have a great day!

^Chrystel
Rated 1 out of 5 stars
Poor quality
SandeepS Posted 1 year ago
The main board died and the touch pad is not usable. It just shows a C-F2 error after 2 years from the purchase. One of the knobs has also come loose. Will not recommend at all.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hello SandeepS,

We understand how you feel about your overall experience using the range. Let us help.

C-F2 means Touch IC and PCB signal malfunction.

You may refer to page 49 of the user manual for the suggested actions when the range displays an error code.
https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf

For further assistance with the main board and the knob, please feel free to get back to us via the following options below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149631442) to help our team pull up your information when you message us.

Thank you.

-Angelica
Rated 1 out of 5 stars
Do not buy this product
Knagpal Posted 8 months ago
Please do not buy these products since I have bought it.The burner and the buttons both are always have issues.When I call them, they are now charging almost one hundred dollars with the total Greeks and top of it, if anything's come up, they'll be charging for technician.119 dollars every hours plus product.That's means almost 324 hundred dollars.I have to spend for all the changes.And the support team is not very helpful.I just want to say if you're buying this product.You're spending more money in the future.So do not buy
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 8 months ago
Hello,

We understand the dismay about your overall experience with the range.

You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica
Rated 1 out of 5 stars
Control panel went bad after 3 months
Cyberhacka Posted 1 year ago
Had to have the control panel replaced after a few months. I'm not sure i can recommend this product. It has cool wifi capabilities
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
Hello there,

We want to inquire more about what occurs with the range control panel and would like to assist as soon as possible.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147711033) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Absolute junk
AngryHB Posted 10 months ago
Purchased Nov 2022 ... convection fan went out after 6 months... now the oven doesn't heat ... you have to unplug and plug back in to "try" to get the oven to heat. I'm not sure anything is going to be done about after speaking to support both Bestbuy & Samsung :( $1000 junk that'll I'll have to purchase something else
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 10 months ago
Hello there,

We understand the importance of a working range. Allow us to help.

We recommend checking this link to help you troubleshoot if your oven does not heat.

Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat

Here is a guide to help you if the oven fan stops working.

Samsung oven fan is making a noise, not working, or won't turn off
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1150251814) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Don't buy this range
EduardoC Posted 4 months ago
Not even a year old and my oven stopped working. Don't buy this!
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 4 months ago
Hi Eduardo C,

We understand how frustrating it must be to have your oven stop working so soon after purchase. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1152070544 to help our team pull up your information.

Leo
Rated 1 out of 5 stars
Terrible purchase
AmyC Posted 1 year ago
Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
Hi Amy,

We know how important it is to have a reliable appliance at home. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
dont meet expectations
paco Posted 1 year ago
gas knobs become loose and gas not shut downs stainless steel get scratch very easy
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Hello Paco,

Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.

For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147649259) to help our team gather your information.

Have a great day.

^Charles
Rated 1 out of 5 stars
Buy something else
Kelvin Posted 4 years ago
I had 15 days to return this but missed it because I was on vacation. Only some of my numeric buttons and icon buttons work. The numbers 1, 4 and 7 seldom work some no baking at 400 degrees. Built in airfryer doesn't come on because the airfryer icon doesn't work. These problems occurred and are on going within 2 days of this range being delivered.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 4 years ago
Hello Kelvin. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would also like to take a further look into your concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143747974) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Rated 1 out of 5 stars
Cheap
LisaW Posted 1 year ago
Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hi LisaW,

Maintaining the range takes a lot of effort. Let us help you with the range.

How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/

Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.

Have a great day.

^Aloe
Rated 1 out of 5 stars
Upset customer
SandraG Posted 2 years ago
Had a really bad experience. My tenant is now asking me for a new range because this one doesn’t work. They sent someone to correct the problem and the technician told my tenant the stove was 8 years old. Now my tenant thinks I bought a used stove. I’m having to buy a new stove/range unnecessarily.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 2 years ago
SandraG, we understand your frustration. We want to speak to you directly to provide support and discuss what options we can offer to fix your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147171024) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Oven sucks
SamerZ Posted 1 year ago
The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Hi Samer,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.

Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
Bad item no buying
MariaB Posted 1 year ago
And 1 year not work tha oven its soo but best buy not healt for nothing and ignoring my calls and i go to the store not buddy help
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
Greetings,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.

Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147822756) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
Disappointed
Disappointed Posted 4 years ago
We got this as open box, very disappointed. The stove and oven had oil and food like it was used for months. The back of the oven control was taken off and not installed correctly. 3 weeks in and still looking for a propane conversion kit. I feel very taken by the best buy crew that mislead us.
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 3 years ago
Dear Valued Best Buy Client,

We appreciate your review of the experience of receiving an open box range with oil and food on the stove and oven, and the back oven control was taken off and installed incorrectly.

To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you!

-Angelica
Rated 1 out of 5 stars
bad item
Lzzzzz Posted 3 years ago
I have use it only 5 months, now the turning knot fall off, and I dont even know how to fix it, it's not a quality item
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Hello Lzzzzz,

Thank you for leaving us a review of your overall experience with the knobs of your Samsung range. We'll be glad to help you.

To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.

Thank you!

-Angelica
Rated 1 out of 5 stars
Samsung gas stove
ninja Posted 2 years ago
Hard time with burners. Really bad quality on the right side burners.
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Rated 1 out of 5 stars
Sorry call manufacturers , no geeks here to help?
AlanP Posted 2 years ago
After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 2 years ago
Hi AlanP,

Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.

Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.

Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.

Have a great day.

^Aloe
Rated 1 out of 5 stars
Rubber feet on range grates melted one by one
ES657 Posted 3 years ago
Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Hi ES657,

Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.

http://www.samsungparts.com/

Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor.

Please click on the link for complete details of warranty coverage.

https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144608109

Leo
Rated 1 out of 5 stars
do not buy
JeffF Posted 2 years ago
temp not right. hard to light burners. it schaches super easy.
No, I would not recommend this to a friend
Unhelpful (1)
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Brand response from Samsung
Posted 2 years ago
We understand how inconvenient it is to deal with all this with your range, JeffF. We're here to assist.

Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps.

Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/

Below is a link with details on what to do if the burner takes a long time to turn on. Browse the guide until the "Burner has a delay before it ignites" for the troubleshooting steps. It also contains another resource about cleaning the gas cooktop, which we suggest checking too.

The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues

We have also provided the links detailing the best way to clean the gas cooktop. We suggest checking the hyperlinks attached to the first link for other helpful tips. You may watch the second link video from 1:35 until the end.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1146722080) to help our team pull up your information when you message us.

Thank you.

-Angelica

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Rated 1 out of 5 stars
Samsung continues to disappoint.
magnetofan52293 Posted 1 year ago
Worked well for the first year before showing off how cheaply made it is. The stovetop burners are really great for things that need a lot of heat, but even the smallest burner on the lowest setting tends to boil things that I'm just trying to simmer. Can be frustrating to clean considering the steely look makes any smudges or debris stick out like a sore-thumb and the stove top area has no easy way of cleaning up spills or messes without going through a ton of paper towel or staining up cloth towels. But it will come clean with some elbow grease. The oven can be frustrating because it doesn't maintain the heat you set it for after preheating is done. You'll hear it turn on to heat up, but rarely, unless you are cooking something for a long time, will it get back to the temperature you started it on. Turning up 25-35 degrees higher than what you want can fix this issue. The materials inside the oven come clean REMARKABLY well when using the self clean cycle, but the window is permanently stained after a year of use and no amount of cleaning chemicals or elbow grease will get it like new again. The most unpleasant thing, however, has been the control knobs for the stove-top. After a little over a year of use, two of the knobs have broken off within two months of each other. No excessive force was accidentally given to them, they just wore out and broke and will not firmly stay in place enough to turn on the burners. And what's more infuriating is that the protection plan I shelled out for will not cover getting these replaced. Samsung has been an increasingly disappointing brand that hasn't put out a worthwhile product in 10 years. They used to be my go-to, but in recent years, I've had far better luck with LG. My first 4K TV was a Samsung that lasted for a little over 2 years before the screen died unexplainably. My first dishwasher was a Samsung that didn't even make it two years before the seals on it wore out and it began leaking during every wash cycle; and what's more the type of gasket needed was no longer being manufactured to replace it with. The last Android phone I had before going to Apple was a Samsung that I had to have replaced THREE TIMES because the charging port kept malfunctioning and would no longer work. I still have a washer and dryer from over 14 years ago by Samsung that work terrifically and my first big-screen TV is a Samsung from 2013 that still works and has a really solid picture and color quality. But ever since 2014-2015, their products have become unreliable trash, and this oven will be the last purchase I ever make with them.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Good day,

We understand your situation with the range and its importance. Let's get this taken care of.

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the hyperlink provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

Below are guides for the best oven and cooktop cleaning results with recommended cleaning products. Learn more by watching the YouTube video and visiting the hyperlinks.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/

We recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST to purchase the compatible knobs for this range model. They can check the compatibility and availability of the parts and accessories you wish to order.

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147527104, to help our team pull up your information.

Have a great day!

^Chrystel
Rated 1 out of 5 stars
If you cook, don’t buy
Stacey Posted 3 years ago
Unfortunately, we purchased this range thinking it was a good buy. It functions good for cooking simple dishes, but you so much as try to cook some beans or tamales and it literally does not withstand the heat. The stove top burners looks discolored after our first time cooking tamales. The rubber nubs that hold the grates up on top of the stove melt off. The “stainless steel” also did not withstand the heat and was discolored. We called best buy and Samsun customer support and neither were willing to help us besides sending replacement grates. We were requesting to be allowed to return the product since it clearly is not a functional stove and the answer was no since “it has no defect.” Apparently, all the things that are wrong, like the discoloration, is our fault for cooking with the wrong pot (which we’ve been using for decades). In summary, do not buy this stove if you plan on using it for cooking.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 3 years ago
We're here to extend our assistance for your range, Stacey.

I have shared the manual to learn more about the Cookware requirements for this range. Kindly turn from pages 18 to 19 for more information.

User's manual:
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145840093, to help our team pull up your information.

Have a great day!

^Chrystel
Rated 1 out of 5 stars
Poor quality
SandeepS Posted 1 year ago
The main board died and the touch pad is not usable. It just shows a C-F2 error after 2 years from the purchase. One of the knobs has also come loose. Will not recommend at all.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hello SandeepS,

We understand how you feel about your overall experience using the range. Let us help.

C-F2 means Touch IC and PCB signal malfunction.

You may refer to page 49 of the user manual for the suggested actions when the range displays an error code.
https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf

For further assistance with the main board and the knob, please feel free to get back to us via the following options below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149631442) to help our team pull up your information when you message us.

Thank you.

-Angelica
Rated 1 out of 5 stars
Do not buy this product
Knagpal Posted 8 months ago
Please do not buy these products since I have bought it.The burner and the buttons both are always have issues.When I call them, they are now charging almost one hundred dollars with the total Greeks and top of it, if anything's come up, they'll be charging for technician.119 dollars every hours plus product.That's means almost 324 hundred dollars.I have to spend for all the changes.And the support team is not very helpful.I just want to say if you're buying this product.You're spending more money in the future.So do not buy
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 8 months ago
Hello,

We understand the dismay about your overall experience with the range.

You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica
Rated 1 out of 5 stars
Control panel went bad after 3 months
Cyberhacka Posted 1 year ago
Had to have the control panel replaced after a few months. I'm not sure i can recommend this product. It has cool wifi capabilities
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
Hello there,

We want to inquire more about what occurs with the range control panel and would like to assist as soon as possible.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147711033) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Absolute junk
AngryHB Posted 10 months ago
Purchased Nov 2022 ... convection fan went out after 6 months... now the oven doesn't heat ... you have to unplug and plug back in to "try" to get the oven to heat. I'm not sure anything is going to be done about after speaking to support both Bestbuy & Samsung :( $1000 junk that'll I'll have to purchase something else
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 10 months ago
Hello there,

We understand the importance of a working range. Allow us to help.

We recommend checking this link to help you troubleshoot if your oven does not heat.

Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat

Here is a guide to help you if the oven fan stops working.

Samsung oven fan is making a noise, not working, or won't turn off
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1150251814) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Don't buy this range
EduardoC Posted 4 months ago
Not even a year old and my oven stopped working. Don't buy this!
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 4 months ago
Hi Eduardo C,

We understand how frustrating it must be to have your oven stop working so soon after purchase. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1152070544 to help our team pull up your information.

Leo
Rated 1 out of 5 stars
Terrible purchase
AmyC Posted 1 year ago
Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
Hi Amy,

We know how important it is to have a reliable appliance at home. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
dont meet expectations
paco Posted 1 year ago
gas knobs become loose and gas not shut downs stainless steel get scratch very easy
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hello Paco,

Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.

For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147649259) to help our team gather your information.

Have a great day.

^Charles
Rated 1 out of 5 stars
Buy something else
Kelvin Posted 4 years ago
I had 15 days to return this but missed it because I was on vacation. Only some of my numeric buttons and icon buttons work. The numbers 1, 4 and 7 seldom work some no baking at 400 degrees. Built in airfryer doesn't come on because the airfryer icon doesn't work. These problems occurred and are on going within 2 days of this range being delivered.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 4 years ago
Hello Kelvin. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would also like to take a further look into your concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143747974) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Rated 1 out of 5 stars
Cheap
LisaW Posted 1 year ago
Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hi LisaW,

Maintaining the range takes a lot of effort. Let us help you with the range.

How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/

Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.

Have a great day.

^Aloe
Rated 1 out of 5 stars
Upset customer
SandraG Posted 2 years ago
Had a really bad experience. My tenant is now asking me for a new range because this one doesn’t work. They sent someone to correct the problem and the technician told my tenant the stove was 8 years old. Now my tenant thinks I bought a used stove. I’m having to buy a new stove/range unnecessarily.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 2 years ago
SandraG, we understand your frustration. We want to speak to you directly to provide support and discuss what options we can offer to fix your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147171024) to help our team pull up your information.

Have a great day.

^Camille
Rated 1 out of 5 stars
Oven sucks
SamerZ Posted 1 year ago
The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hi Samer,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.

Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
Bad item no buying
MariaB Posted 1 year ago
And 1 year not work tha oven its soo but best buy not healt for nothing and ignoring my calls and i go to the store not buddy help
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Greetings,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.

Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147822756) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 1 out of 5 stars
Disappointed
Disappointed Posted 4 years ago
We got this as open box, very disappointed. The stove and oven had oil and food like it was used for months. The back of the oven control was taken off and not installed correctly. 3 weeks in and still looking for a propane conversion kit. I feel very taken by the best buy crew that mislead us.
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Brand response from Samsung
Posted 3 years ago
Dear Valued Best Buy Client,

We appreciate your review of the experience of receiving an open box range with oil and food on the stove and oven, and the back oven control was taken off and installed incorrectly.

To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you!

-Angelica
Rated 1 out of 5 stars
bad item
Lzzzzz Posted 3 years ago
I have use it only 5 months, now the turning knot fall off, and I dont even know how to fix it, it's not a quality item
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 3 years ago
Hello Lzzzzz,

Thank you for leaving us a review of your overall experience with the knobs of your Samsung range. We'll be glad to help you.

To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.

Thank you!

-Angelica
Rated 1 out of 5 stars
Samsung gas stove
ninja Posted 2 years ago
Hard time with burners. Really bad quality on the right side burners.
No, I would not recommend this to a friend
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
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Rated 1 out of 5 stars
Sorry call manufacturers , no geeks here to help?
AlanP Posted 2 years ago
After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 2 years ago
Hi AlanP,

Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.

Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.

Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.

Have a great day.

^Aloe
Rated 1 out of 5 stars
Rubber feet on range grates melted one by one
ES657 Posted 3 years ago
Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 3 years ago
Hi ES657,

Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.

http://www.samsungparts.com/

Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor.

Please click on the link for complete details of warranty coverage.

https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144608109

Leo
Rated 1 out of 5 stars
do not buy
JeffF Posted 2 years ago
temp not right. hard to light burners. it schaches super easy.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 2 years ago
We understand how inconvenient it is to deal with all this with your range, JeffF. We're here to assist.

Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps.

Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/

Below is a link with details on what to do if the burner takes a long time to turn on. Browse the guide until the "Burner has a delay before it ignites" for the troubleshooting steps. It also contains another resource about cleaning the gas cooktop, which we suggest checking too.

The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues

We have also provided the links detailing the best way to clean the gas cooktop. We suggest checking the hyperlinks attached to the first link for other helpful tips. You may watch the second link video from 1:35 until the end.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1146722080) to help our team pull up your information when you message us.

Thank you.

-Angelica

Page 1 0 of 0 reviews

Samsung continues to disappoint.

magnetofan52293 Posted 1 year ago

Worked well for the first year before showing off how cheaply made it is. The stovetop burners are really great for things that need a lot of heat, but even the smallest burner on the lowest setting tends to boil things that I'm just trying to simmer. Can be frustrating to clean considering the steely look makes any smudges or debris stick out like a sore-thumb and the stove top area has no easy way of cleaning up spills or messes without going through a ton of paper towel or staining up cloth towels. But it will come clean with some elbow grease. The oven can be frustrating because it doesn't maintain the heat you set it for after preheating is done. You'll hear it turn on to heat up, but rarely, unless you are cooking something for a long time, will it get back to the temperature you started it on. Turning up 25-35 degrees higher than what you want can fix this issue. The materials inside the oven come clean REMARKABLY well when using the self clean cycle, but the window is permanently stained after a year of use and no amount of cleaning chemicals or elbow grease will get it like new again. The most unpleasant thing, however, has been the control knobs for the stove-top. After a little over a year of use, two of the knobs have broken off within two months of each other. No excessive force was accidentally given to them, they just wore out and broke and will not firmly stay in place enough to turn on the burners. And what's more infuriating is that the protection plan I shelled out for will not cover getting these replaced. Samsung has been an increasingly disappointing brand that hasn't put out a worthwhile product in 10 years. They used to be my go-to, but in recent years, I've had far better luck with LG. My first 4K TV was a Samsung that lasted for a little over 2 years before the screen died unexplainably. My first dishwasher was a Samsung that didn't even make it two years before the seals on it wore out and it began leaking during every wash cycle; and what's more the type of gasket needed was no longer being manufactured to replace it with. The last Android phone I had before going to Apple was a Samsung that I had to have replaced THREE TIMES because the charging port kept malfunctioning and would no longer work. I still have a washer and dryer from over 14 years ago by Samsung that work terrifically and my first big-screen TV is a Samsung from 2013 that still works and has a really solid picture and color quality. But ever since 2014-2015, their products have become unreliable trash, and this oven will be the last purchase I ever make with them.

No, I would not recommend this to a friend

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Brand response from Samsung

Posted 1 year ago

Good day,

We understand your situation with the range and its importance. Let's get this taken care of.

To ensure the accuracy of the oven's temperature settings, it's best to perform oven calibration. Learn more from the hyperlink provided below to diagnose your unit.

Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/

Below are guides for the best oven and cooktop cleaning results with recommended cleaning products. Learn more by watching the YouTube video and visiting the hyperlinks.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/

We recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST to purchase the compatible knobs for this range model. They can check the compatibility and availability of the parts and accessories you wish to order.

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1147527104, to help our team pull up your information.

Have a great day!

^Chrystel Samsung

If you cook, don’t buy

Stacey Posted 3 years ago

Unfortunately, we purchased this range thinking it was a good buy. It functions good for cooking simple dishes, but you so much as try to cook some beans or tamales and it literally does not withstand the heat. The stove top burners looks discolored after our first time cooking tamales. The rubber nubs that hold the grates up on top of the stove melt off. The “stainless steel” also did not withstand the heat and was discolored. We called best buy and Samsun customer support and neither were willing to help us besides sending replacement grates. We were requesting to be allowed to return the product since it clearly is not a functional stove and the answer was no since “it has no defect.” Apparently, all the things that are wrong, like the discoloration, is our fault for cooking with the wrong pot (which we’ve been using for decades). In summary, do not buy this stove if you plan on using it for cooking.

Unhelpful (1)

Posted 3 years ago

We're here to extend our assistance for your range, Stacey.

I have shared the manual to learn more about the Cookware requirements for this range. Kindly turn from pages 18 to 19 for more information.

User's manual:
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf

Should you require further assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145840093, to help our team pull up your information.

Have a great day!

^Chrystel Samsung

Poor quality

SandeepS Posted 1 year ago

The main board died and the touch pad is not usable. It just shows a C-F2 error after 2 years from the purchase. One of the knobs has also come loose. Will not recommend at all.

Hello SandeepS,

We understand how you feel about your overall experience using the range. Let us help.

C-F2 means Touch IC and PCB signal malfunction.

You may refer to page 49 of the user manual for the suggested actions when the range displays an error code.
https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf

For further assistance with the main board and the knob, please feel free to get back to us via the following options below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149631442) to help our team pull up your information when you message us.

Thank you.

-Angelica Samsung

Do not buy this product

Knagpal Posted 8 months ago

Please do not buy these products since I have bought it.The burner and the buttons both are always have issues.When I call them, they are now charging almost one hundred dollars with the total Greeks and top of it, if anything's come up, they'll be charging for technician.119 dollars every hours plus product.That's means almost 324 hundred dollars.I have to spend for all the changes.And the support team is not very helpful.I just want to say if you're buying this product.You're spending more money in the future.So do not buy

Posted 8 months ago

Hello,

We understand the dismay about your overall experience with the range.

You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Thank you.

-Angelica Samsung

Control panel went bad after 3 months

Cyberhacka Posted 1 year ago

Had to have the control panel replaced after a few months. I'm not sure i can recommend this product. It has cool wifi capabilities

This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel

Hello there,

We want to inquire more about what occurs with the range control panel and would like to assist as soon as possible.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147711033) to help our team pull up your information.

Have a great day.

^Camille Samsung

Absolute junk

AngryHB Posted 10 months ago

Purchased Nov 2022 ... convection fan went out after 6 months... now the oven doesn't heat ... you have to unplug and plug back in to "try" to get the oven to heat. I'm not sure anything is going to be done about after speaking to support both Bestbuy & Samsung :( $1000 junk that'll I'll have to purchase something else

Posted 10 months ago

Hello there,

We understand the importance of a working range. Allow us to help.

We recommend checking this link to help you troubleshoot if your oven does not heat.

Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat

Here is a guide to help you if the oven fan stops working.

Samsung oven fan is making a noise, not working, or won't turn off
https://www.samsung.com/us/support/troubleshooting/TSG01001942/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1150251814) to help our team pull up your information.

Have a great day.

^Camille Samsung

Don't buy this range

EduardoC Posted 4 months ago

Not even a year old and my oven stopped working. Don't buy this!

Posted 4 months ago

Hi Eduardo C,

We understand how frustrating it must be to have your oven stop working so soon after purchase. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

When you message us, please provide us with this reference number 1152070544 to help our team pull up your information.

Leo Samsung

Terrible purchase

AmyC Posted 1 year ago

Worst stove ever. We have had the worst lemon of an oven that I’ve ever had. We returned it after receiving it with the digital display not working. Received the next lemon. This one we have now replaced the gas starter on it 3 times! Do not buy!

Hi Amy,

We know how important it is to have a reliable appliance at home. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148003104) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

dont meet expectations

paco Posted 1 year ago

gas knobs become loose and gas not shut downs stainless steel get scratch very easy

Hello Paco,

Thank you for sharing your experience with the Samsung NX60A6711SS gas range. I understand the importance of having durable and functional gas knobs and a scratch-resistant finish, especially for a stainless steel appliance intended for daily use.

For better performance with the knobs, it’s helpful to check the maintenance guidelines starting on page 38 of your user manual under the "Burner controls" section, which provides details on securing and caring for the knobs. Additionally, Samsung offers solutions for stainless steel care, beginning on page 36 under the "cleaning " the "Stainless steel surface", to help maintain its appearance. You can also explore compatible knob replacements through Samsung's parts distributor if needed.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

To check the availability and compatibility of an oven rack, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147649259) to help our team gather your information.

Have a great day.

^Charles Samsung

Buy something else

Kelvin Posted 4 years ago

I had 15 days to return this but missed it because I was on vacation. Only some of my numeric buttons and icon buttons work. The numbers 1, 4 and 7 seldom work some no baking at 400 degrees. Built in airfryer doesn't come on because the airfryer icon doesn't work. These problems occurred and are on going within 2 days of this range being delivered.

Posted 4 years ago

Hello Kelvin. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would also like to take a further look into your concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143747974) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty Samsung

Cheap

LisaW Posted 1 year ago

Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.

Hi LisaW,

Maintaining the range takes a lot of effort. Let us help you with the range.

How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/

Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.

Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.

Have a great day.

^Aloe Samsung

Upset customer

SandraG Posted 2 years ago

Had a really bad experience. My tenant is now asking me for a new range because this one doesn’t work. They sent someone to correct the problem and the technician told my tenant the stove was 8 years old. Now my tenant thinks I bought a used stove. I’m having to buy a new stove/range unnecessarily.

Posted 2 years ago

SandraG, we understand your frustration. We want to speak to you directly to provide support and discuss what options we can offer to fix your range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147171024) to help our team pull up your information.

Have a great day.

^Camille Samsung

Oven sucks

SamerZ Posted 1 year ago

The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all

Hi Samer,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.

Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

Bad item no buying

MariaB Posted 1 year ago

And 1 year not work tha oven its soo but best buy not healt for nothing and ignoring my calls and i go to the store not buddy help

Greetings,

We understand how important it is to have a reliable appliance at home. Let us help you with your range.

Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.

Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147822756) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

Disappointed

Disappointed Posted 4 years ago

We got this as open box, very disappointed. The stove and oven had oil and food like it was used for months. The back of the oven control was taken off and not installed correctly. 3 weeks in and still looking for a propane conversion kit. I feel very taken by the best buy crew that mislead us.

Dear Valued Best Buy Client,

We appreciate your review of the experience of receiving an open box range with oil and food on the stove and oven, and the back oven control was taken off and installed incorrectly.

To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you!

-Angelica Samsung

bad item

Lzzzzz Posted 3 years ago

I have use it only 5 months, now the turning knot fall off, and I dont even know how to fix it, it's not a quality item

Hello Lzzzzz,

Thank you for leaving us a review of your overall experience with the knobs of your Samsung range. We'll be glad to help you.

To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.

Thank you!

-Angelica Samsung

Samsung gas stove

ninja Posted 2 years ago

Hard time with burners. Really bad quality on the right side burners.

Sorry call manufacturers , no geeks here to help?

AlanP Posted 2 years ago

After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!

Hi AlanP,

Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.

Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.

Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.

Have a great day.

^Aloe Samsung

Rubber feet on range grates melted one by one

ES657 Posted 3 years ago

Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.

Hi ES657,

Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.

http://www.samsungparts.com/

Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor.

Please click on the link for complete details of warranty coverage.

https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144608109

Leo Samsung

do not buy

JeffF Posted 2 years ago

temp not right. hard to light burners. it schaches super easy.

We understand how inconvenient it is to deal with all this with your range, JeffF. We're here to assist.

Here is a link containing information about correcting the oven temperature. Select the bullet point similar to what you're experiencing with the oven for the troubleshooting steps.

Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/

Below is a link with details on what to do if the burner takes a long time to turn on. Browse the guide until the "Burner has a delay before it ignites" for the troubleshooting steps. It also contains another resource about cleaning the gas cooktop, which we suggest checking too.

The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues

We have also provided the links detailing the best way to clean the gas cooktop. We suggest checking the hyperlinks attached to the first link for other helpful tips. You may watch the second link video from 1:35 until the end.

How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/

How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1146722080) to help our team pull up your information when you message us.

Thank you.

-Angelica Samsung

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