See more imagesSamsung - 30 in. Wide 5 Burner 6.0 Cu. Ft. Freestanding Gas Convection+ Range with WiFi and No-Preheat Air Fry - Stainless Steel
- Model:
- NX60A6711SS
- SKU:
- 6447915
Highly rated by customers for:
See more imagesHighly rated by customers for:
RocioC Posted
I have two years with it but have call for services two time for repairs and I don’t think was the best bought now it’s show an error C-f2 and the oven turned on by itself that was so scary.
Posted
We understand the feeling of dealing with a range displaying an error code, RocioC. Let us help.
C-F2 means Touch IC and PCB signal malfunction. Please see page 50 under the "Information codes " section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230920160425466/O_01._DG68-01338A-05_IB_FULL_NX60A6711SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146606800) to help our team pull up your information.
Have a great day.
^Camille
Jesus Posted
Great stove except…the knob on the left back burner fell off. It stopped adjusting the flame and moves around loosely. Feels like it lost its threading etc. Otherwise good basic stove.
Posted
Knobs are important since they give us functionality on our cooker. let us help Jesus.
To avoid the knob from breaking in the future, this can be resolved by keeping it clean and assembling it properly.
Gas burners settings on page 17. Burner controls maintenance on page 38.
https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf
To replace your range parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145373089) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nwong1124 Posted
Overall this has been okay, everything functions fine. The air fryer setting is underwhelming and does not work nearly as well as our cheap countertop air fryer. The black coating on the knobs has completely worn off in less than a year so they just look regular chrome now. Overall fine but if I had to buy again I would consider something else.
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
Posted
We want you to have a seamless experience using your range, Nwong1124. We would like to have a direct conversation with you to discuss your experience with the air fry features of your range and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151315900 in your message so our team can locate your information.
Have a great day.
-John
pati Posted
3 star for the BB service else would give it a 4 star easily. Product was purchased but waiting more than 1 month but delivery date appointment was never available. Spoke with BB reps for hours before they offered me this stove as replacement for my original purchase which was slightly different. The stove itself is elegant and does it jobs. The wifi enable device is very deceiving because you still need to manually turn it on after enabling the oven with wifi app. So the wifi is pretty much useless. The safety measures in place is understandable but advertising it as wifi device is not accurate. Other than that the product itself is very good looking.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144893089
^^Ross
ElizabethB Posted
New and haven't had enough time to review thoroughly
Posted
Hi ElizabethB,
Thank you for sharing your review of your range. Should you need any support for your unit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150653268) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Jennifer Posted
I love the look of this and the extra space inside - none wasted on a broiler at the bottom that will hardly ever get used. The cons though, there's a few. First, the advertised fingerprint free or whatever it's called black stainless option... ok so it doesn't get fingerprints on it, i guess i'll give them that... what it does do is smudge and get oily exceptionally easily and is really hard to clean! the ovens ive had before this one were not nearly as hard to clean on the exterior. the glass on the inside also had some minor imperfections like bubbling/issues with the protective layer that cannot be cleaned/fixex and they drive me kind of bonkers. if i had known that the cooktop and keypad would forever look dirty/oily and be so difficult to clean, i definitly would have explored other options. cooking wise, i'm very satisfied. it took a while with some of the items that i bake for to get my groove from the older gas unit i came from, but now the cooking and baking are fairly seamless.
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Black Stainless Steel
Posted
Jennifer, we want you to enjoy using your range. Let's go ahead and help you.
If you notice bubbles on your cooktop, here is a link to help you. Please click on the embedded word.
Electric cooktop is peeling, bubbling, or cloudy under the surface https://www.samsung.com/us/support/troubleshooting/TSG01001943/
You can also check this link for tips on cleaning your oven. Please click on every option and click on the embedded word.
How to clean your Samsung oven
https://www.samsung.com/us/support/answer/ANS00049011/
Please see pages 36 to 39 under the "Cleaning" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230920160425466/O_01._DG68-01338A-05_IB_FULL_NX60A6711SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146606345) to help our team pull up your information.
Have a great day.
^Camille
DmitriyV Posted
I got that first with leaking natural gas problem. Leakage was small and gas company found it after second call. Product was replaced, but I did not have a chance to cook for about two weeks. I hope a new one will work good.
Posted
Hi DmitriyV,
We understand how you feel about your first range, and we are glad you had it replaced. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
EasterBunny Posted
Though fashionable, it seems like the oven is not heating as well as my old model. Everything is taking several minutes longer to bake. Still on the fence about recommending. Less expansive model may be just as good.
Posted
Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that is not heating food; kindly click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148039333) to help our team pull up your information when you message us.
Thank you.
-Ricardo
ajts Posted
The control panel is not back lit. Makes it very difficult to push correct buttons if you dont have light on in kitchen
Posted
Hi Ajts,
We love that you're using our Samsung range! We appreciate your review of your experience with the product.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144960970 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
JP727272 Posted
Was loving everything about this for the first two months until last night when I started smelling gas coming from the back left burner when the stove was off. Had to turn the gas off and now need to see how I repair. The knobs are completely off and not sure why its happening
Posted
Hi JP727272,
We would like to know more about your experience with your range to determine how we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145925643 to help our team pull up your information when you message us.
Have a great day.
^Aloe
MariaS Posted
The stainless steal is really hard to maintain clean without damaging.
Posted
The stainless steal is really hard to maintain clean without damaging.
MariaS
We certainly understand how you feel about this experience. Let's make your cleaning experience a breeze, MariaS!
Below are recommended cleaning instructions for the cooktop and oven. There are YouTube videos and hyperlinks; kindly visit them.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148633567, to help our team pull up your information.
Have a great day!
^Chrystel
notbestbuy Posted
so far the stove is OK - Best Buy isn't they failed to supply all the required parts - I had to purchase them AGAIN now the 24 'hour maximum maybe 48' hour"investigation has taken 1 1/2 weeks so far
PROBLEMS Posted
Customers please, please be careful that the purchase you are receiving is "brand new" if you ordered it brand new. Not open box not a returned item from a previous customer. I know this range had a previous owner because of the flaws. When we used it for the first time we smelled GAS and had to call the Wisc. Electric Company to come to my home. They immediately disconnected the range and told us not to use it. We were told to call Best Buy to replace the range. My concern was that we ordered a NEW RANGE! Why was it leaking dangerous gas fumes? If the order was for a new range it should have delivered as "NEW". I looked at the range more closely and noticed that the Air Fryer had stains on it!. This delivery was not new. Calls were made to Best Buy regarding this matter but my family was still inconvenienced for a week waiting for an exchange. BE very careful and check your purchase right away. You can also call the manufacture to confirm if it was used or new. Hopefully that will be my only problem with this purchase.
This review is from Samsung - 6.0 Cu. Ft. Freestanding Gas Convection Range with WiFi and No-Preheat Air Fry - Tuscan Stainless Steel
Alphamale Posted
its ok but electric sensor went bad and sometimes it will turn on the oven by itself so we added a smart plug to it to turn it off...
Posted
Hello there,
Thank you for reaching out about your Samsung NX60A6711SS range. We appreciate you sharing your experience, and we understand how crucial it is to have a reliable and safe appliance in your home.
The behavior you described, where the oven turns on unexpectedly, may indicate a fault in the control panel or sensor system. To address this, we recommend the following steps:
Power Cycle the Range:
Unplug the range for a few minutes or turn off the circuit breaker supplying power to it. This can help reset the electronic components.
Inspect the Touch Panel and Sensor:
Ensure that the control panel and touch sensors are clean and free from residue, which could interfere with their function.
Professional Diagnosis:
For safety and to prevent further occurrences, we recommend contacting Samsung's certified technicians to inspect and repair the range. A professional assessment will determine if the control board or sensor requires replacement.
For detailed information on troubleshooting and maintenance, please refer to pages 18–25 in your user manual. You can download the manual here:
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
If you'd like to schedule service or need further assistance, Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148036043) to help our team gather your information.
Have a great day.
^Charles
Unsatisfied Posted
I really like this product. Unfortunately, I am giving it a 3 stars because the right knob broke in less a month.
Posted
Hello,
We understand the dismay about the broken knob.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica