See more imagesSamsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - White Glass
- Model:
- NSG6DB850012AA
- SKU:
- 6568983
Highly rated by customers for:
AmberG Posted
I love the look of how sleek this set is in my home. Upon first use of oven, my house filled with gas and my eyes started burning. I immediately shut off and opened doors. I was spared a full life ended home explosion with my quick thinking, as I had a candle lit in my bathroom.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Matte Black Steel
Posted
Hi Amber G,
This is not the experience we want you to have. We’re here to help.
Here are a few steps to follow if you smell gas coming from the range.
Gas smell from the Samsung range:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151756868) when you message us so our team can retrieve your information.
Thank you.
Nicole
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Christian Posted
Be careful of what you receive. Two days after the delivery we started to notice a gas leak inside the stove if it wasn’t for the gas company come out and located the leak we would have ran into a nasty outcome. I’m very disappointed I wasn’t offered a discount of anything for putting our lives at risk. Only thing they did was offer a replacement. Also the stove tops were very off and didn’t fit properly. BEWARE!
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
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ConnieD Posted
We ordered the range on 7/5 for delivery on 7/15. When it didn't arrive on 7/15 I went to the store only to be told there was no delivery order put in, despite having 2 pieces of paper showing the delivery was ordered and confirmed. The manager then told me the earliest we could get it was now 7/27, so I told him I would pick it up on 7/16. When I arrived on 7/16 I was told the order had been cancelled. I tried to re-buy the range but because the manager (different manager) couldn't give me the sale price, I then canceled the order, and was told they didn't even have the item in stock. The next day, I checked my credit card statement and the refund had not been put on my card. It took another manager two days later to finally cancel the transaction and get the money put back on my card.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Dear Valued Best Buy Client,
We know your disappointment with your overall purchasing experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
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OscarR Posted
I would like to know where is my product delivery?
Posted
Hi Oscar R,
To better assist you with your package/delivery update, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ArthurS Posted
We wanted a range with lighted dials, the salesperson assured us this model had them. Upon delivery model had no lighted dials. Spent hours on the phone and stopped at store. They say I can get a range with the dials they promised for $400.00 more. I am extremely frustrated at this point.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Dear Valued Best Buy Client,
We understand your frustration with your overall experience purchasing the range.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with the correct range you want. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JonathanH Posted
Best Buy absolutely horrible customer service. This item went on sale and they refused to honor new price. Stove is still in the box and we will be returning just because of Best Buy.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
GREBEL61 Posted
I think it is cooking on one side of the oven more than the other. Continuing to test.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Hi there,
We would like to assist you further with your concern.
Should you need further assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148420042) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
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MariaL Posted
I noticed they took off the previous samsung stove for this one that looks like the old model. It’s so ugly, why would they change it?
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Matte Black Steel
Posted
Hi Maria L,
Thank you for taking the time out of your busy schedule to review your Samsung range model. We would love to have a dialogue with you about your range model and its appearance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147346310 to help our team pull up your information.
Leo
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See more imagesHighly rated by customers for: