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RTECH Posted
When it worked it worked well. Third time we used the oven and the electronics in it died. Currently in for a replacement. Hopefully this was just a random issue and not representative of the product overall.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Matte Black Steel
Posted
Hello there,
We understand the importance of a reliable range at home. We want to speak to you directly and get more information about your range and why it stopped working so that we can provide better assistance and update you on your replacement range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148760195) to help our team pull up your information.
Have a great day.
^Camille
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Tee113 Posted
Not what i expected. Theres nithing smart in this oven range. You can’t turn off oven or burner from smart thing app. A child mistakenly turn on tge iven and it was on for 8-9 hours. If stuffs was left in the oven, my house could have burnt fown
Posted
Hello,
We understand your disappointment about being unable to turn the oven off from the application. Let us help.
Below is the user manual link for your model. See page 36 for more information about turning the oven off remotely.
https://downloadcenter.samsung.com/content/UM/202412/20241220134853663/O_DG68-01614A-04_IB_FULL_NX9100D_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148129720) to help our team pull up your information when you message us.
Thank you.
-Angelica
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SonjiL Posted
I didn’t care for the knob in the middle every time I opened the door the oven went on. I have little kids and I felt it’s not safe you always have to lock it.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Greetings,
We know how important safety at home is. Let us help you with your range.
Here is a link to the user manual; kindly go to page 33 for a guide on how to use the lock feature of your range.
User manual.
https://downloadcenter.samsung.com/content/UM/202408/20240802132053657/O_DG68-01614A-02_IB_FULL_NX9100D_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147933331) to help our team pull up your information when you message us.
Thank you.
-Ricardo
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KennethR Posted
Not what i expected. Plus de the delivery contractor was the worst experience, tried to treat me as a dumb comsumer not a costumer. I called best buy to complain and there was not follow up or anything very dissapointed. The delivery team brought it damaged.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
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