See more imagesSamsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - White Glass
- Model:
- NSG6DB850012AA
- SKU:
- 6568983
Highly rated by customers for:
See more imagesHighly rated by customers for:
MaryD Posted
Nice looking stove, just that, The burners keep flipping off if you’re wiping around them , The front where the knobs are the lightest touch lights up the bake light.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Hi Mary D,
Congratulations on your Samsung range model. We would love to help out further with your questions. To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147338733 to help our team pull up your information.
Leo
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DavidP Posted
I liked the look of this range, but I could not get two of the stove top burners to ignite. The ignitor was working (sparking), I could smell the gas, but no flame. I opted to return the range and get a different brand. BB accommodated me, thank you BB
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Hello DavidP,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the range.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
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VarunA Posted
Poor controls to handle various options. The clock does not stay on. Samsung says it is their Engineering Preference.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Hi Varun A,
It sounds like you're experiencing frustration with the clock not staying on and the limited controls for managing options. Let us help.
This range model has sleep mode where the control enters it when not used for a while, this in turn turns off the display. To have the clock always displayed the range has to have Smart Control turned on while connected to a wireless connection. I have shared the user manual link of this model below. Please turn to page 36 for enabling and connecting the Smart Control feature.
https://downloadcenter.samsung.com/content/UM/202412/20241220134853663/O_DG68-01614A-04_IB_FULL_NX9100D_EN.pdf
We would love to learn more about the various options you have in mind so we can help you explore any alternative settings or workarounds to make things easier. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148127095 to help our team pull up your information.
Leo
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VirginiaR Posted
I've had this stove for 1 month. The cooktop is great. It works great, but......The time display doesn't stay on permanently, The oven temp knob is very sensible, I keep turning on oven if I lean against it to clean it, and same oven control knob is a little confusing for me to use. I fear I will have to return, specifically because of this.
This review is from Samsung - 30 in. Wide 5 Burner Bespoke 6.0 Cu. Ft. Slide-In Gas Range with Air Sous Vide - Stainless Steel
Posted
Hi VirginiaR,
Your safety is important; we want to ensure your range's oven does not turn on inadvertently. Let's get the information you need to have peace of mind.
The link below provides the best option for avoiding accidentally turning on the oven and will give you more information about the range so that you can become familiar with it. Please refer to page 33 (Lock) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202408/20240802132053657/O_DG68-01614A-02_IB_FULL_NX9100D_EN.pdf
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147408892) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
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