See more imagesSamsung - 30 in. Wide 5 Elements 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel
- Model:
- NE63A6311SS
- SKU:
- 6447911
Highly rated by customers for:
See more imagesHighly rated by customers for:
Tati Posted
I purchased this Samsung range brand new, and after less than 2 months of normal household use, the stainless steel finish became permanently discolored. The appliance was cleaned only with water, a soft cloth, and standard household dish soap, which is normal and reasonable for any kitchen appliance. No abrasive cleaners or harsh chemicals were used on the stainless steel. Samsung classified this as “cosmetic damage” and refused to honor the warranty, despite the product being nearly new. A technician was scheduled, but Samsung already stated they will not cover the issue. A premium appliance should not deteriorate under basic cleaning, and customer support has been extremely disappointing. I would not recommend this product due to poor material quality and lack of warranty support.
Posted
Hi Tati,
Thank you for your feedback on our refrigerator. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Nicole
Ga111 Posted
The glass top broke after 6 months. I opened a service ticket to have someone reach out. Samsung rep canceled it without reaching out to me first. That is my last Samsung that I may purchase.
Posted
Greetings!
I can understand how frustrating it must be to deal with the broken glass top and the canceled service ticket. Let us help you out.
I have shared a Samsung link below where you can request a repair.
https://www.samsung.com/us/support/service/
Should you need assistance with requesting a repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147341539 to help our team pull up your information.
Leo
DennisC Posted
2 weeks after buying it the oven stop working we call technician so they can fix it and they came 2 weeks later and check it and they find one roach yes one single roach and they said i have a roach infestation i have live in a apartment were the stoves has a thousands of roaches and still working very good this brand new SAMSUNG STOVE wiht one single roach is the oven is not working no more I should have keep my older stove make it mistake buying this
Posted
We understand the frustration when the oven stopped working, DennisC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
TraciN Posted
I don't recommend this stove. I literally cooked on it one night, and the burner has left burnt marks on the top of the stove. I really wish I could give it back.
Posted
We understand the importance of a pristine-looking cooktop, TraciN. Let's get the information you need to ensure your cooktop is in tip-top shape.
The link below will help ensure your cooktop is pristine and prevent damage. Please select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148425186) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Lzarlinga Posted
Poor quality cooktop, bad customer service, after only having the range less than 30 days and following ALL use and care instructions there are already scratches on my cooktop, i even replaced all my cookware so it was flat bottom!!! wish i could just return it, smh!!
Posted
Lzarlinga, we know how scratches on the cooktop can cause disappointment. Allow us to assist you in ensuring your cooktop is always in good condition.
Here is a link for tips and tricks to maintain the range in pristine condition. Please click on every option available. Kindly click on the embedded word and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 45 to 46 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146588792) to help our team pull up your information.
Have a great day.
^Camille
Mimi Posted
I use ut for one week and the top burners change color to ash grey
Kimandtim Posted
So far, I cannot say anything good. I got the stove on Monday, today is Wednesday, first time I used it, I cooked pasta and the burner scratched, not sure how, and bubbled. I sat my stainless steel pot on the burner, did not move it, the bottoms of my pans are smooth, lifted it straight up, sat the pot on the counter and the scratch was there. I'm an avid cook, love to cook from scratch. Not sure this stove would have survived a homemade meal if it can't boil water and cook pasta without being damaged. The other burner I put a small stainless pan on, threw in some butter, garlic, oregano, tossed in some grilled chicken I'd made Monday out on the grill and had it on low just to get everything warmed enough for the chicken fettuccine, I made myself. Turned the burner off poured the contents into my spaghetti bowl put the pan in the sink. I look at my stove and under the surface it looks like there are bubbles. I've had flat tops before, I've used these same pans on them and they did not scratch. I even used my cast iron on them and no damage at all. I know not to move the pan, move the food inside the pan or pot. That's what I did but either this is a very cheap made stove or I got a very defective one. CS offered me a small gift card if I would just keep it, umm no. I upgraded all of appliances to stainless and I don't want a peeling tacky looking stove as my center piece!!! This better be made right and have a guarantee it won't happen when this is replaced or I'll keep sending them back.
Posted
Hi Kimandtim,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. I cook myself, though yours may taste a lot better. I definitely see your point and with a center piece like a range in the kitchen, everything has to be prestine.
I have shared a Samsung link below that may help with your concerns with the cooktop on the range.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
I have also shared the user manual link below. Please access the link and turn to pages 45, 50, 51.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144583478
Leo
Galmaree Posted
Ok when I was purchasing the stove in the store. Once I got home customer service was horrible.
Posted
Hi Galmaree, it’s good to hear the purchase process in-store went smoothly. We know staying on track after bringing a new appliance home takes time and patience, and follow-through plays a big part in the overall experience.
Reaching out to Best Buy would be the best next step, as they handle the initial sales experience, including in-store transactions and immediate post‑purchase support, making them best positioned to review and assist.
The Best Buy team can be reached at 888‑BEST‑BUY (888‑237‑8289), or you may visit www.bestbuy.com.
Thank you for taking the time to share your feedback.
Khristine
Samsung Care
TonyaJ Posted
Loved it while it lasted. Had range for less than 3 months before the oven stopped working. Heats up, but won't hold at temperature, temp drops at least 70 degrees. Called Samsung, had me recalibrate. Didn't work. Called again, sent tech who said the sensor was faulty. Still didn't work. Called again...I need a working oven, which is what I paid for. They want to send someone again! No!! I paid for a brand new, working oven. Not one to be pieced together. I've loved Samsung, but will never buy another one. Still waiting on a call from the escalation team. We'll see what happens!
Posted
Hi TonyaJ,
Thank you for sharing your experience with us. We understand how frustrating it is when a new range doesn’t hold temperature as expected, especially after multiple service visits, and we’re here and fully willing to help you review what’s happening with your NE63A6311SS oven.
To guide you through the temperature concern, please follow the troubleshooting steps in the link below, and be sure to click on the embedded links for additional support:
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you still need further assistance after reviewing the guide, you may contact us at the following channels, and our team will be ready to help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151548128) to help our team pull up your information.
Thank you.
^Camille
Julio Posted
Had this stove for 4 months took delivery in march 12 Stove worked properly. By end of May one of the burners gave out. By the end of June the display gave out.the light in the stove stay on there's a hunming noise that’s coming out the back of the stove. I have to unplug every night. The warmer in the middle stay on. And i feel like touching the stove gives you a small shock. This thing is a fire hazard stay clear.
Posted
Hello Julio,
We want to inquire more about what occurs with the range and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Romero Posted
Absurdly disappointed, it scratches so easy top cook cracks after 13 months Do not recommend this garbage
Posted
Romero, we understand how you feel about your stovetop. Allow us to help you with this.
Here is a link for tips and tricks to keep your stovetop pristine. Please click on every option to maximize the guide. Kindly click the embedded words and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Please see pages 45 to 46 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146650084) to help our team pull up your information.
Have a great day.
^Camille
AutumnM Posted
I have this cooking range for now a year and I absolutely hate it. I thought it was me however with a year experience I can say it is a horrible stove. The water boil time varies from one day to the next, and theres no way to calibrate it. We now have a saying that the stove has ran away as in you can put it on the lowest setting and it would not shut off or go to a lower temperature. I cook now as turn the stove on and one it gets to a temp I turn it off and just cook off the residual heat, and this will be on the low setting. But heres the other frustration is that other days it will work fine. I have reached out about this with time measurement and video recordings without any response back to help. Seriously if you like to cook with a stove top dont buy this you'll hate cooking pasta buy the end of the year.
Posted
Hi AutumnM,
Let us assist you with your range.
Please select one that best describes your experience with the range. Follow the steps and click on the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954753 to help our team pull up your information.
Have a great day.
^Aloe
Brooke Posted
About 6 months after purchase, the oven stopped heating properly. It preheats and then slowly loses the temperature and does not come back on. We have had 4 service calls and several major parts replaced. Our 5th service call is scheduled for next week. Samsung will not honor our request for a new unit. Meanwhile, we have been without an oven for 2 months.
Posted
Your opinion of your range is important to us. Brooke.
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause many issues. Luckily, you can do some simple things to try to fix it. Many heating issues are related to the voltage.
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I also shared this link about "Samsung electric and induction cooktop temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01001944/
You may also refer to this link about "Calibrate your oven's temperature": https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145309058), which will help our team pull up your information.
Have a great day.
Melardo
Tinker Posted
I bought this oven 14 months ago and all the letters on the control panel along with the numbers have disappeared. This is a defect in their control panel - I have only used water to clean it. They will not replace or help me. Do not buy this oven.
Posted
Hi Tinker,
Thank you for purchasing this Samsung range model 14 months ago. We understand your point of view about numbers and lettering on the control panel disappearing.
The vent for your oven is next to the control panel. So, when the oven is in use, the control panel will get warm. Over time, the markings may get removed especially when they get wiped with a dry/wet cloth.
To assist better with what you have experienced with the control panel, please feel free to get back to us at your most convenient time via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this number 1145129579, and it will help our team pull up your information.
Leo
BMiller Posted
The range is very beautiful and has some great features HOWEVER the food inside the oven will NOT cook all the way through. The top will be golden brown but the bottom will be raw and uncooked. The oven only has one heating coil unit at the top there isn't one at the bottom. I wouldn't recommend anyone to purchase this range. I will be returning and purchasing a GE.
Posted
Hello, we definitely understand how important it is to have your range working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your oven not heating (https://bit.ly/32hPhex). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007984) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Manbearpig Posted
Do not buy this garbage. It will not hold temperature after preheating. I have had Samsung technicians come twice and it’s still not holding temperature. The temperature drops 70-80 degrees in about 15 minutes unless I constantly preheat it again.
This review is from Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Black Stainless Steel
Posted
Greetings!
We look forward to having the oven of your Samsung range hold the temperature that is needed for cooking food.
The links below will help with your Samsung oven.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
You may also turn to page 52 of this model's user manual, the link is shared below.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145543498
to help our team pull up your information.
Leo
FredC Posted
Do not buy. The control panel is so light that you cannot read it. I have to get the booklet to see layout of control panel. Missed cutoff date so i couldn't return. Also was made in september 2024. Purchased in may 2025. Sat in some warehouse for almost a year..Very disappointed.
Posted
We understand the difficulty reading the control panel, FredC.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Gooditem Posted
First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
Posted
Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
WandaD Posted
The buttons dont work right when tou press them. The timer doesnt want to reset after it goes off. The oven doesnt calibrate to the proper setting...its way off. I was sent to the chat to get help to come and fix it and basically was ghosted they just stopped chatting and then it said since i had not responded it ended...i was responding the whole time.
Posted
Hi Wanda D,
We understand how frustrating it can be when a product isn’t working as expected, and we’re here to help.
I have shared a Samsung link below that can help with your experience with the buttons and timer concerns.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/
In addition, the Samsung link below can be utilized to perform a calibration. Skip the first three steps and go directly to step number four and five.
What temperature issue is your oven experiencing?
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149567181 to help our team pull up your information.
Leo
Scarlett Posted
Not happy with this purchase. Cooking inside the oven isn’t how a normal oven should cook. Food is underdone and not right. Don’t let the looks deceive you. I returned it for a GE.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643904.
-Noraina