See more imagesSamsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Stainless Steel
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Highly rated by customers for:
See more imagesHighly rated by customers for:
Angryhef Posted
The poor rating is for the Best Buy Deliveries, updates and install! This stove has been on back order for almost 8 weeks. I notification i received from their delivery app was a technician will be there in 20 minutes, log story short, no one arrived all day! Second update from driver app: technicians will arrive between 12:30 to 1:45, long story short, no one arrive due to technition went home in the meantime ive gotten update that my stove is on backorder.. Finally rhe day is here! I get my stove! Same technician as my last 2 deliveris on other appliances. I see they brought my stove in and set up.....they left....the next day i was cooking, and o tol my huband that this stove was not leveled and if he could do it...time went by it wasnt leveled I dropped something behind stove, so i moved it out only to find ALL THESE DENTS! The Technician never said one word to us about them! BEST BUY states there is nothing they can do since I'm not making a service call!!!!!
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi there,
This is not the experience we want you to have. Let us extend our help by providing the details you need for your range.
Here is a guide if your range is not leveled. Please turn to page 58 (Troubleshooting - “The range is not level”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you need further assistance, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150897684) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
VickiR Posted
Store delivered first one defective. Delivered 2nd one damaged. Did not install safety bracket. Disgusting customer service. Wont even call us back to discuss further just set up a date to pick it up.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi VickiR,
Learning about how both deliveries were handled helps us better understand your overall experience.
Since order handling, installation, and pickup scheduling are handled by the retailer, Best Buy would be the most appropriate contact for the latest updates. You can reach them directly at 888‑237‑8289.
Thank you for sharing your feedback.
Jeffrey
Samsung Care
Greg Posted
The range worked well enough for our needs until a year after purchase. My wife was heating up some soup in a pot when she smelled a strong burning odor in the house after 5 minutes. When she came down to the kitchen it was full of smoke coming from the range. She quickly moved the pot off the cooktop and saw the smoke was coming from the burner. It had melted the bottom of the pot! Upon moving the pot though it cracked the glass. Samsung nor Best Buy would help replace the unit. Samsung flat out refused. After six weeks and three third party techs being sent out during that time to assess the range, I finally got a definitive no from Best Buy about any exchange. Samsung's customer service was horrible throughout as they did not want to take any responsibility stating we had purposely damaged the range. The attached photo will show where the pot melted unto the glass. I had found other customers posted online similar issues. Will definitely never buy another Samsung appliance. If it wasn't for the six-week runaround they gave me, I might feel different.
Posted
Greg, we understand your disappointment; your safety matters. We want to speak to you directly to provide support and see what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147139385) to help our team pull up your information.
Have a great day.
^Camille
LucaA Posted
The glass explodes after one year using it for not reason!!!
Posted
LucaA, we understand your frustration if the glass on your stove exploded. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151694705) to help our team pull up your information.
Have a great day.
^Camille
Pwildey Posted
Was very excited to get this! The convertable oven was a big selling point along with the multiple burner options and hot plate option. Stove worked great at first, then the burners started acting up. If something was on low, it would suddenly go to high and burn whatever we were cooking! The multi burner seemed to only have 1 setting: turbo! Great for boiling water, but not much else (that burner died completely after about 6 months). Oven still works good though. We called for service (which is done by Sears?) and after 3 failed (no show) attempts to get it looked at, Samsung said they’d give us a new one, however, they can’t get us one for about 3 months! Can’t just go to Best Buy and get a new one? Nope! Best Buy did their part perfectly. Our beef is with Samsung.
Posted
Hello,
We know the disappointment about your experience using the burners.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the replacement.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Mjtd Posted
Two weeks after receiving this range there are scratches and bubbling on the cooktop. Samsung will not acknowledge the defect and says it’s a cosmetic issue. I guess their ranges are expected by Samsung to be ugly. I owned my Electrolux electric range for 11 years and never had a scratch or bubbling in the glass and I cook using many different types of cookware often. Very disappointed in the quality, hopefully Best Buy will rectify this situation. I do not recommend this stove and Samsung has terrible customer service.
Posted
Hello Mjtd,
Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback about your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel. I understand you're having an issue with your electric range as there's a scratch on it and the cooktop is bubbling. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you if your electric cook top is peeling, bubbling, or cloudy under the surface.
You can also see this link https://www.samsung.com/us/support/answer/ANS00060833/ to get some tips on how to clean and care for your Samsung electric cooktop.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/NE63A6751SS/AA for the warranty coverage of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144643455.
-Noraina
Grumpy Posted
Both the range top and oven seem to only work at max heat. Even in I set the stove to low, the main burner just scorches everything. The oven is just as bad, we will try to set the temp to 5o degrees less than what the recipe calls for and take the food out several minutes early, but it's still burned. The rolls in the photo cooked for 8 minutes with the oven set to bake at just 300 degrees. The recipe called for 350 degrees for 12 minutes. Hoping Samsung's warranty process will provide a fix.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi there,
We understand the importance of the oven in preparing meals. Let's get the information you need to ensure you can maximize the functions of the range.
The links below will help you troubleshoot the oven and cooktop's temperature to ensure it's heating properly. Please select the scenario that best fits your situation and learn more by checking the hyperlink.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148388151) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Andi Posted
I recently bought this stove and the glass top looks like this after frying one time. I had my last stove for 20 years and the glass top didn’t look this way. It also takes long to boil water compared to my old Maytag oven.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi Andi,
We want you to have a better range experience. Let us help you with the range.
Please see the "Fast Boil takes same amount of time to boil water as other burners" section and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147053524 to help our team pull up your information.
Have a great day.
^Aloe
AngelaW Posted
The burner caught fire, I returned after 3 weeks. Hard to keep the surface clean.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi AngelaW,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
Melardo
Carcar Posted
I have only own this stove for a couple of weeks. It has like bubbles on it. I read that this is a defect of this stove, I'm not happy how it already looks
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi Carcar,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having bubbles on the surface. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6751SG/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492199
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dave Posted
Burner without in 10 months on the main burner that we use every day.
Posted
Hello Dave,
We want to inquire more about what transpires with the range burner and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the new unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
LorieW Posted
The temp burns food in oven. Stove heat stressed discoloration. After one use
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi LorieW,
Let us review the steps to help you with your oven on your Range.
Please see "The oven temperature is too hot or too cold" on page 63 of the user's manual to help you achieve the correct temperature of your oven.
Manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145941177 to help our team pull up your information.
Have a great day.
^Aloe
Scott Posted
I purchased this range for the dual oven feature. There is one oven dorr that will open just the top oven or open the full door for both ovens. If you have something in the bottom oven that you want to check, the top oven is opened at the same time. In order to use the air fryer function, you need to remove the divider for the dual oven. This air fryer is the most used feature so the divider is usually removed. Aside from the features, the stove experienced an issue with the control panel. The button from the oven light was not working and the ability to enter a specific temperature would only take the first 2 digits and not register the 3rd digit. Today was the 4th service appointment for the same issue. The control panel has been replaced 3 times. It will work after the repair for about a week and then the same problem will appear again. The service agent said that he will recommend the stove being replaced due to the repeated repairs for the same issue, but also stated his recommendation has been denied before. I am a Total Tech customer. The first 2 repairs were free. The 3rd repair cost $99 even though it was the same issue to the change in Total Tech to My Best Buy Total. I am very disappointed with this range and hopeful that it will be replaced as it is still under warranty.
Posted
Hi Scott,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146905932) to help our team pull up your information.
Have a great day,
-Ernest-
We bought Samsung appliances three years ago: a fridge, a double oven range and microwave. We’ve already spent $300 on repairing the refrigerator, replaced the microwave, and had Samsung replace a faulty temperature sensor while unit was under warranty. Most disturbing is that the temperature sensor failed again recently and I contacted Samsung because our house filled with smoke and I was alarmed at the significant fire hazard risk to us and fellow unsuspecting consumers. In fact, if you do a Google search, you will see that there is a class action lawsuit out there for the same problem. When I first called Samsung, I was optimistic that they were going to take responsibility for this issue, but I am horrified to report that they are tech came out and reported an infestation in our unit as the cause of the problem. There is absolutely no infestation. We tried using the oven because the Samsung tech said it was safe and got a C20 error message. We had another technician come out from a different company and they reported that yes or oven was heating past the set point and that someone unplugged the temperature censor causing the C20 error message. When the tech plugged the temp sensor back in the oven overheated. No infestation. Please see the attached job order from Samsung versus the report from an independent tech today. I was on the phone with Samsung for 45 minutes and they decided that I should have pest control to come out and confirm that there is no infestation and then call them back. I recommended they send pest control to verify the integrity of their technician. Nope. Can’t do it because infestations are not covered by warranty, I’m sure they use that diagnosis quite a bit. I’m super disappointed. Samsung had the best features, but has not been worth the money at all. The safety issue is the biggest dealbreaker for me.
Posted
Good Day,
Let's have your unit checked and fixed, LeslieW.
We would like to speak to you directly to further examine your range to see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145794608, to help our team pull up your information.
Have a great day!
^Chrystel
Park Posted
I purchased the Samsung gas oven Model NX60A6311SS about a year ago and have only used the oven a handful of times. Despite the light use, the oven glass suddenly exploded, sending shattered tempered glass all over my kitchen floor and inside the door. It was loud, shocking, and extremely dangerous. This was not due to misuse or impact—just normal use. The entire inner and outer glass panel shattered spontaneously, and I’m thankful no one was injured. Never buy Samsung, They make junk.
Posted
Hi Park,
We understand your disappointment with the broken glass of your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148988368) to help our team pull up your information when you message us.
Thank you.
-Ricardo
JennaC Posted
This is truly a terribly designed product. I bought it because I have a small kitchen and I love to cook, so I was attracted to the double oven feature as well as the air fryer option. However, none of the reasons I initially purchased this actually work efficiently or are remotely rationally designed. The air fryer function only works when you remove the oven divider (which is cumbersome). So it's not like you can pop your morning breakfast muffin in the air fryer and go about your day -- you have to find a large clean suface to set the oven divider on and then put it back?? Not convenient. Additionally, if you're using the double oven feature, both of your dishes are going to burn if cooking to your normal recipes' bake times. The heating elements are too close to the racks, so you have to keep an eye on them. Again, not convenient especially if you're say...hosting Thanksgiving and that's why you chose this oven to start with. Lastly, the buttons on the range hardly recognize touch. Both when the oven(s) preheat and when the timers go off it plays the longest, most obnoxious song as you're continually having to push the buttons that won't recognize you're pushing them. I truly love to cook. It's one of my great passions, but the sound of this oven have the shrill effect of a screaming baby. I really wish I saved myself the money (and the hassle) and bought a base-model. I tried to exchange it, but was mistaken on the return window as I'm merely a Best Buy Citi Card Holder and not whatever membership I actually needed according to the customer service representative that said there was nothing she could do for me. Not only will this turn me off of Samsung appliances, but of using my Best Buy credit card in the future. Another lesson in "simplest is best."
Posted
Hi JennaC,
We understand how disappointing it can be when a range doesn’t perform the way you expected—especially when you chose it for features meant to make cooking more convenient—and we’re here to help you review settings and guidance that may improve your experience.
For the issue with the buttons not responding or recognizing touch, please follow the instructions below. Be sure to click on the embedded links within the article for additional support.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
http://www.samsung.com/us/support/troubleshoot/TSG10002418/
For concerns related to temperature behavior when using the Twin cooking mode, please review the guidance in the user manual on pages 33–36, which explains how the feature is designed to operate and provides usage recommendations.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you need further assistance, you may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151627705) to help our team pull up your information.
Thank you!
^Joshua
PaulG Posted
Our first oven had to be replaced immediately due to defects. The second replacement had to be replaced a third time due to the oven door dropping and swinging open even when it was very hot. Incredibly dangerous. This third oven replacement we are on now thinks it's in dual mode even when the divider is out of the oven. It also heated the oven up to over 500 degrees while trying to do a slow roast at 250. The stove top heating is uneven. The convection cooking leaves food burned on the outside and raw in the middle. The oven can only conventionally bake when not in the dual mode. The oven door doesn't seal shut and the escaped heat melts the outside of the oven. This oven is one of the most dangerous, unsatisfactory, and frustrating products I've ever used.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Hi Paul,
We can't imagine what you are going through right now with your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151366053) to help our team pull up your information when you message us.
Thank you.
-Ricardo
CatherineG Posted
Stay away from this stove. Great features but the cooktop is too fragile for everyday use. A pot of sugar syrup boiled over and etched the glass. It is not scratched but etched in. A call to Best Buy told me to call Samsung. The call to Samsung (pictures sent) came back that it was cosmetic and not covered by warranty. Love the convection and dual ovens but absolutely worthless overall if the stovetop can't handle simple syrup spilled on it.
Posted
Hello CatherineG,
We acknowledge the time you took to share your review of your Samsung range, and we value the details you provided about the cooktop surface and the outcome of your warranty evaluation.
If you ever need to reach out to Samsung, please include this reference number: 1152218845.
Thank you for your feedback.
Nicole
Samsung Care
DaryaB Posted
There is something wrong with the temperature control of the oven. The oven automatically switches to “broiling” when on baking mode and scorches everything. I have a toddler in the house and I am terrified of using the oven (with all my love for cooking and baking). Using this oven is like playing russian roulette. We bought this range in January 2023, it started having issues in December 2024. It’s a very short life for a range. Called samsung, paid for service call, waited 2 weeks for appointment just for the technician to look at it and say “Nothing is wrong with it, what can I say “you burned your food”. The type of the issue is a significant FIRE HAZZARD as the oven gets to crazy high temperature within just a few minutes and burns everyhing that’s in the oven - food, bakeware, shattering glassware. Reading reviews I realized that this issue exists in the model, yet somehow this model is not on the recall list.
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Darya B, your family's safety matters. Allow us to help.
We recommend checking the link to your user manual for the troubleshooting guide if the oven gets too hot. Turn to page 61, "The oven temperature is too hot or too cold."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150486536) to help our team pull up your information.
Have a great day.
^Camille
SandraB Posted
the first stove arrived damaged from the fork lift then the replacement stove has a damaged glass top which I am now waiting for. Tried to get info on my bundle gift card and after 12 transfers of different people still no info or call back horrible customer service. Also sent damaged frig twice
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo, No-Preheat Air Fry & Griddle - Black Stainless Steel
Posted
Dear Valued BestBuy Client,
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel