Samsung 30 in. Wide 5 Elements Freestanding 6.3 cu. ft. Electric Range with WiFi, No Preheat Air Fry & Convection Stainless Steel NE63A6511SS

89% would recommend to a friend

Customers are saying

Customers praise the product's excellent air frying capabilities, overall performance, and ease of use, noting its quick heating speed and convection features. They also appreciate the integrated WiFi and the range of great features. However, some customers find the glass top gets dirty easily, and a few mention difficulty with the timer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
NOT TOO PLEASED
BlackBeauty Posted 4 years ago
I have owned this stove almost 5 months and I am not too happy with it. For starters the cooktop is awful. Full of bubbles and discoloration. I have treated this stove like a new baby and this is what I get. I set the oven to cook and then I set the cook timer and everything turns off so I have to start over. The only thing worth clapping about on this stove is the air fryer and a convection. There is no bottom storage for pots and pans. The oven is a nice size. Whenever I have to purchase a new stove it will not be a Samsung.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 4 years ago
Hi there BlackBeauty, I see you are experiencing issues with your Samsung Range cooktop. I would love the opportunity to offer some help with a helpful link. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
if you need further help, lease contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144146316. We appreciate you for being a part of our Samsung community. ^Brad
Rated 2 out of 5 stars
Range ok, see pros and cons. Samsung terrible serv
Jjvn Posted 4 years ago
Range works fine. Difficult to turn on/off the timer, top is painted, is easily scratched, and hard to keep clean, bottom drawer doesn't fit most pans, its very small. Pro: brings water to boil very quickly on rapid bowl. Samung customer service is absolutely terrible- don't expect to get any support from them! Received three damaged ranges (from shipping), finally accepted the third one because I needed a range!
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 4 years ago
Hi Jjvn,

Thank you for your honest feedback and we hope you are in good health. We are glad to know that water gets to a boil quickly with your range. We see your point with regard to the top that gets easily scratched and difficulties in keeping it clean as well as issues with the timer. Feedback like yours will certainly help us to continue improving our products and customer experiences.

Please click on the link below to make cleaning easier for your range.
https://www.samsung.com/us/support/answer/ANS00060833/

Please click on the link below to help resolve your issue with the timer.
https://www.samsung.com/us/support/answer/ANS00088062/

Please feel free to get in touch with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144157475

Leo
Rated 2 out of 5 stars
Surface defect?
AbebeT Posted 1 year ago
We bought this less than two years ago; all of a sudden, while the stoves in use, a crack appears on the surface? I don’t understand how this could’ve happened, not to mention how extremely unsafe I feel to use the stovetop near it in case there’s a spill. I have been a fan of Samsung for years, with their phones, kitchen appliances and media, but I’m very disappointed in this design. I do not believe it’s worth the price, I’ve never had a stove wear down this quickly.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
We would like to assist you further with your concern, AbebeT. Kindly let us know more about the range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147487937) to help our team pull up your information when you message us.

Have a great day,

-Ernest-
Rated 2 out of 5 stars
3 DAY OF OWNING STOVE TOP PEELING
Floridaboy Posted 4 years ago
This item was delivered to me on a Tuesday after, and on Wednesday I attempted to connect this range through WIFI and it is very difficult. By Thursday morning I go to cook breakfast I noticed the stove top is already peeling, I haven’t even used the oven yet… see photos for the peeling. The operation of the stove top and Rapid and Fast boil works great, but the quality of stove top is very poor and not worth the $800 I paid, and this stove hasn’t even been through a thanksgiving hardcore cooking.
No, I would not recommend this to a friend
Unhelpful (12)
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Rated 2 out of 5 stars
nice appearance but
Mike Posted 4 years ago
i used the oven, perfect, but after using the stove once, these little warps or bubbles start appearing as if the surface could not take the heat. what is goin on hear? any suggestions?
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 4 years ago
Hi there Mike. I realize you have some alarming bubbles on your Samsung Range and know how that must feel. I would like to provide you with some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596245. We thank you for welcoming Samsung into your home. ^Brad
Rated 2 out of 5 stars
Samsung stove
CrystalB Posted 1 year ago
Had less than a month oven part went out but the burners stayed working stove worked amazing when it works properly
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 1 year ago
Hi Crystal,

We understand your disappointment with the broken parts of your oven. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148035931) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 2 out of 5 stars
temperature control
OscarZ Posted 1 year ago
The temperature control broke down after 1 1/2 years and costs 150 plus tax
I would recommend this to a friend
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Rated 2 out of 5 stars
Samsung
Samsung Posted 4 years ago
Not happy when person measured he did nit take into account the very back of the range that protrudes from the back consequently, the range sticks out making my most used cupboard door mostly inoperable. It will scrape the range and the door
No, I would not recommend this to a friend
Unhelpful (4)
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Brand response from Samsung
Posted 4 years ago
Hello there! We are sorry to hear that the range sticks out and you're not able to use your cupboard. I can understand that this has been a frustrating experience.

If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143912511
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Rated 2 out of 5 stars
Not bad, but definitely below average
AndreA Posted 2 years ago
It is below average and definitely below my expectations. Functionality wise, it that does just fine, but I got the glass stained in just a few uses.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Not Consistent
LISA Posted 11 months ago
The oven is amazing. All the features work great. The cook top is not so great. No matter the settings, the burners all run the same setting which is high. Also, the flat top in general is not good quality. Mine cracked not long after I got it. This has never happened to me with any stove before.
I would recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 11 months ago
Hi Lisa,

We understand your disappointment with not having the best experience with your range. Let us help.

Here is a link for troubleshooting steps for your cooktop that gets too hot; kindly click the embedded words.

Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149838078) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 2 out of 5 stars
Disappointed with oven and purchase
SabrinaV Posted 5 months ago
I did not have a good experience purchasing this oven. The sales associate rushed me and didnt process it for no interest nor did he apply my rewards towards the purchase. I had to go back in line to have them applied but no one wanted to process a return to process the no interest option. When the oven arrived the delivery guy took all my baking dishes with old oven and did not answer my calls about retrieving the baking dishes. So i lost 8 baking dishes. The touch screen feature is really tempermental and dont work gracefully. Must touch buttons over and over. The bottom warmer/storage drawer is very cheap and came bent and crooked and falls off track. And the oven has a weird smell to it. The stove becomes stained with every use and very difficult to clean. Overall im disappointed with my buy and think the oven is cheap and poorly made.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 5 months ago
Hi Sabrina V,

To better assist you with your purchase concern and delivery experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.

They can either answer your question or transfer you to your local store to answer your specific concern.

As for your specific concerns with the range, let us extend our help by providing the details you need for your range.

Below are links to help you with the panel that does not respond to touch, the weird smell coming from the oven, and tips on how to clean your cooktop and oven. Please note that there are hyperlinks you can click and videos you can watch for additional information.

Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Odor or smoke from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS10006856/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS10002315/

Should you have other query, feel free to connect with us through the following platform.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Please provide us with this reference number (1151764711) when you message us so our team can retrieve your information.

Thank you.

Nicole
Rated 2 out of 5 stars
Cheap glass top
SHAWNW Posted 3 weeks ago
Both dual burners had to be replaced quickly after receiving and almost the day out of warranty the top glass broke cause a pot boiled over. It really wasnt that much water. Seems a major flaw to me. The replacement is about $400 for me to do myself. Dont believe ill buy Samsung again.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Renegade burner
MoBreezy Posted 9 months ago
While I wouldn’t consider Samsung appliances elite, I’ve had limited issues with them until this unit. Its largest burner will occasionally burn at the highest setting regardless of the dial setting and sometimes will go to high mid-cook. The oven has a large range of acceptable temp while convection baking (375 has a range of 340 to 400). I think the unit is defective but didn’t manifest issues until after the warranty expired. Been a Samsung guy until this one. I’ll be shopping around from this point.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 9 months ago
Hello MoBreezy,

We understand how you feel about your range experience. Our only goal was to assist you.

Below is a link to help with your burner. Please follow the steps under "Cooking elements are too hot". You may also check the other options that suit your experience.

Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

Please provide us with this reference number (1150593976) when you message us so our team can retrieve your information.

Thank you.

-Kimberly
Rated 2 out of 5 stars
Decent but scratches easily
Mars Posted 3 years ago
I find it mostly functional. Slow to heat up but I was warned about that but what I find frustrating is after less than a year even with meticulous cleaning and correct cookwares the stove top still scratched easily. Even when you follow the directions.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Hello Mars,

We would love to discuss your range to determine how we can best assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145829720) to help our team pull up your information when you message us.

Have a great day.

^Charles
Rated 2 out of 5 stars
Faulty product
Kay37 Posted 4 years ago
Buyer beware*** Stove has potential to cause fire. Have had less than three months can hear popping and smell plastic or electrical smell burning. I can also see smoke above glass Top when fan is running. I would love yo return but product is no longer returnable.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Top Easily Scratches
ScottS Posted 1 year ago
Decent stove but the glass top scratches very, VERY easily. I am not sure why they would produce something like this. We've owned it for less than 6 months and have many random scratches on the top. Out last glass top was 15 years old and had zero scratches (same use and pans). I would not recommend this stove for that reason. Otherwise it's been great!
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
ScottS, it can be frustrating when a glass stovetop gets scratched despite the care you take with your cookware. Let us help you out.

Please refer to pages 24-25 of the range's manual, specifically the sections "Using the Proper Cookware," "Choosing the Proper Cookware," and "Protecting the Cooktop," as well as pages 44-46, which cover "Care and Cleaning of the Oven" and "Care and Cleaning of the Glass Cooktop."

Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

I have also shared this link for additional assistance. Please click on the embedded word and watch the video.

Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1148856456) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
Bottom issues.
AlexusA Posted 6 months ago
The buttons have issues as far as being quick. I have to wait atleast 1min for the buttons to work after doing a setting.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 5 months ago
AlexusA, sharing your experience with the range buttons matters. Allow us to help.

We recommend checking this guide if the buttons on your range take a long time to respond.

Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698604) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
There are better options
ErinP Posted 2 years ago
Sleek & stylish but not the most user-friendly and the glass top, despite constant cleaning via tutorials online, started looking ruined after day one. Would return if I could.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Looks Good, Bad Product
user450627 Posted 11 months ago
Never again will I purchase Samsung anything. There are NO instructions to fully operate this range... I had to go to the internet to find how to raise the oven temp from 350 upwards... Pitiful Product.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 11 months ago
Greetings,

We want you to have a better experience using your range. Let us help you out.

Please refer to the link below to access a copy of your range's manual for complete instructions on how to use your range. Turn to pages 27-28, which cover "How to set the oven for timed cooking, How to set the oven for delay start, and Minimum and maximum settings." Pages 30-32 under "How to set the temperature (Baking), How to set the oven for convection baking, How to set the oven for convection roasting, How to set the oven for broiling":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with the reference number, 1149894542, to help our team locate your information when you message us.

Have a great day.

-John
Rated 2 out of 5 stars
Terry T
TerryT Posted 5 months ago
Top is hard to keep clean from burnt food from spills and boil overs.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 5 months ago
TerryT, we understand your frustration if your range is hard to clean. We are here to help.

Please refer to your user manual for tips and tricks to ensure your range is in pristine condition. Turn to pages 46 to 48, "Care and cleaning of the glass cooktop."

User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698970) to help our team pull up your information.

Have a great day.

^Camille

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Customers are saying

This summary was generated by AI based on customer reviews.

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Rated 2 out of 5 stars
NOT TOO PLEASED
BlackBeauty Posted 4 years ago
I have owned this stove almost 5 months and I am not too happy with it. For starters the cooktop is awful. Full of bubbles and discoloration. I have treated this stove like a new baby and this is what I get. I set the oven to cook and then I set the cook timer and everything turns off so I have to start over. The only thing worth clapping about on this stove is the air fryer and a convection. There is no bottom storage for pots and pans. The oven is a nice size. Whenever I have to purchase a new stove it will not be a Samsung.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
Unhelpful (2)
Report Comment
Brand response from Samsung
Posted 4 years ago
Hi there BlackBeauty, I see you are experiencing issues with your Samsung Range cooktop. I would love the opportunity to offer some help with a helpful link. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
if you need further help, lease contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144146316. We appreciate you for being a part of our Samsung community. ^Brad
Rated 2 out of 5 stars
Range ok, see pros and cons. Samsung terrible serv
Jjvn Posted 4 years ago
Range works fine. Difficult to turn on/off the timer, top is painted, is easily scratched, and hard to keep clean, bottom drawer doesn't fit most pans, its very small. Pro: brings water to boil very quickly on rapid bowl. Samung customer service is absolutely terrible- don't expect to get any support from them! Received three damaged ranges (from shipping), finally accepted the third one because I needed a range!
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
Unhelpful (1)
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Brand response from Samsung
Posted 4 years ago
Hi Jjvn,

Thank you for your honest feedback and we hope you are in good health. We are glad to know that water gets to a boil quickly with your range. We see your point with regard to the top that gets easily scratched and difficulties in keeping it clean as well as issues with the timer. Feedback like yours will certainly help us to continue improving our products and customer experiences.

Please click on the link below to make cleaning easier for your range.
https://www.samsung.com/us/support/answer/ANS00060833/

Please click on the link below to help resolve your issue with the timer.
https://www.samsung.com/us/support/answer/ANS00088062/

Please feel free to get in touch with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144157475

Leo
Rated 2 out of 5 stars
Surface defect?
AbebeT Posted 1 year ago
We bought this less than two years ago; all of a sudden, while the stoves in use, a crack appears on the surface? I don’t understand how this could’ve happened, not to mention how extremely unsafe I feel to use the stovetop near it in case there’s a spill. I have been a fan of Samsung for years, with their phones, kitchen appliances and media, but I’m very disappointed in this design. I do not believe it’s worth the price, I’ve never had a stove wear down this quickly.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
Unhelpful (0)
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Brand response from Samsung
Posted 1 year ago
We would like to assist you further with your concern, AbebeT. Kindly let us know more about the range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147487937) to help our team pull up your information when you message us.

Have a great day,

-Ernest-
Rated 2 out of 5 stars
3 DAY OF OWNING STOVE TOP PEELING
Floridaboy Posted 4 years ago
This item was delivered to me on a Tuesday after, and on Wednesday I attempted to connect this range through WIFI and it is very difficult. By Thursday morning I go to cook breakfast I noticed the stove top is already peeling, I haven’t even used the oven yet… see photos for the peeling. The operation of the stove top and Rapid and Fast boil works great, but the quality of stove top is very poor and not worth the $800 I paid, and this stove hasn’t even been through a thanksgiving hardcore cooking.
No, I would not recommend this to a friend
Unhelpful (12)
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Rated 2 out of 5 stars
nice appearance but
Mike Posted 4 years ago
i used the oven, perfect, but after using the stove once, these little warps or bubbles start appearing as if the surface could not take the heat. what is goin on hear? any suggestions?
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 4 years ago
Hi there Mike. I realize you have some alarming bubbles on your Samsung Range and know how that must feel. I would like to provide you with some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596245. We thank you for welcoming Samsung into your home. ^Brad
Rated 2 out of 5 stars
Samsung stove
CrystalB Posted 1 year ago
Had less than a month oven part went out but the burners stayed working stove worked amazing when it works properly
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
Hi Crystal,

We understand your disappointment with the broken parts of your oven. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148035931) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 2 out of 5 stars
temperature control
OscarZ Posted 1 year ago
The temperature control broke down after 1 1/2 years and costs 150 plus tax
I would recommend this to a friend
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Rated 2 out of 5 stars
Samsung
Samsung Posted 4 years ago
Not happy when person measured he did nit take into account the very back of the range that protrudes from the back consequently, the range sticks out making my most used cupboard door mostly inoperable. It will scrape the range and the door
No, I would not recommend this to a friend
Unhelpful (4)
Report Comment
Brand response from Samsung
Posted 4 years ago
Hello there! We are sorry to hear that the range sticks out and you're not able to use your cupboard. I can understand that this has been a frustrating experience.

If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143912511
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Rated 2 out of 5 stars
Not bad, but definitely below average
AndreA Posted 2 years ago
It is below average and definitely below my expectations. Functionality wise, it that does just fine, but I got the glass stained in just a few uses.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Not Consistent
LISA Posted 11 months ago
The oven is amazing. All the features work great. The cook top is not so great. No matter the settings, the burners all run the same setting which is high. Also, the flat top in general is not good quality. Mine cracked not long after I got it. This has never happened to me with any stove before.
I would recommend this to a friend
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Brand response from Samsung
Posted 11 months ago
Hi Lisa,

We understand your disappointment with not having the best experience with your range. Let us help.

Here is a link for troubleshooting steps for your cooktop that gets too hot; kindly click the embedded words.

Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149838078) to help our team pull up your information when you message us.

Thank you.

-Ricardo
Rated 2 out of 5 stars
Disappointed with oven and purchase
SabrinaV Posted 5 months ago
I did not have a good experience purchasing this oven. The sales associate rushed me and didnt process it for no interest nor did he apply my rewards towards the purchase. I had to go back in line to have them applied but no one wanted to process a return to process the no interest option. When the oven arrived the delivery guy took all my baking dishes with old oven and did not answer my calls about retrieving the baking dishes. So i lost 8 baking dishes. The touch screen feature is really tempermental and dont work gracefully. Must touch buttons over and over. The bottom warmer/storage drawer is very cheap and came bent and crooked and falls off track. And the oven has a weird smell to it. The stove becomes stained with every use and very difficult to clean. Overall im disappointed with my buy and think the oven is cheap and poorly made.
No, I would not recommend this to a friend
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Brand response from Samsung
Posted 5 months ago
Hi Sabrina V,

To better assist you with your purchase concern and delivery experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.

They can either answer your question or transfer you to your local store to answer your specific concern.

As for your specific concerns with the range, let us extend our help by providing the details you need for your range.

Below are links to help you with the panel that does not respond to touch, the weird smell coming from the oven, and tips on how to clean your cooktop and oven. Please note that there are hyperlinks you can click and videos you can watch for additional information.

Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Odor or smoke from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS10006856/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS10002315/

Should you have other query, feel free to connect with us through the following platform.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Please provide us with this reference number (1151764711) when you message us so our team can retrieve your information.

Thank you.

Nicole
Rated 2 out of 5 stars
Cheap glass top
SHAWNW Posted 3 weeks ago
Both dual burners had to be replaced quickly after receiving and almost the day out of warranty the top glass broke cause a pot boiled over. It really wasnt that much water. Seems a major flaw to me. The replacement is about $400 for me to do myself. Dont believe ill buy Samsung again.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Renegade burner
MoBreezy Posted 9 months ago
While I wouldn’t consider Samsung appliances elite, I’ve had limited issues with them until this unit. Its largest burner will occasionally burn at the highest setting regardless of the dial setting and sometimes will go to high mid-cook. The oven has a large range of acceptable temp while convection baking (375 has a range of 340 to 400). I think the unit is defective but didn’t manifest issues until after the warranty expired. Been a Samsung guy until this one. I’ll be shopping around from this point.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 9 months ago
Hello MoBreezy,

We understand how you feel about your range experience. Our only goal was to assist you.

Below is a link to help with your burner. Please follow the steps under "Cooking elements are too hot". You may also check the other options that suit your experience.

Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

Please provide us with this reference number (1150593976) when you message us so our team can retrieve your information.

Thank you.

-Kimberly
Rated 2 out of 5 stars
Decent but scratches easily
Mars Posted 3 years ago
I find it mostly functional. Slow to heat up but I was warned about that but what I find frustrating is after less than a year even with meticulous cleaning and correct cookwares the stove top still scratched easily. Even when you follow the directions.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 3 years ago
Hello Mars,

We would love to discuss your range to determine how we can best assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145829720) to help our team pull up your information when you message us.

Have a great day.

^Charles
Rated 2 out of 5 stars
Faulty product
Kay37 Posted 4 years ago
Buyer beware*** Stove has potential to cause fire. Have had less than three months can hear popping and smell plastic or electrical smell burning. I can also see smoke above glass Top when fan is running. I would love yo return but product is no longer returnable.
No, I would not recommend this to a friend
Unhelpful (0)
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Rated 2 out of 5 stars
Top Easily Scratches
ScottS Posted 1 year ago
Decent stove but the glass top scratches very, VERY easily. I am not sure why they would produce something like this. We've owned it for less than 6 months and have many random scratches on the top. Out last glass top was 15 years old and had zero scratches (same use and pans). I would not recommend this stove for that reason. Otherwise it's been great!
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 1 year ago
ScottS, it can be frustrating when a glass stovetop gets scratched despite the care you take with your cookware. Let us help you out.

Please refer to pages 24-25 of the range's manual, specifically the sections "Using the Proper Cookware," "Choosing the Proper Cookware," and "Protecting the Cooktop," as well as pages 44-46, which cover "Care and Cleaning of the Oven" and "Care and Cleaning of the Glass Cooktop."

Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

I have also shared this link for additional assistance. Please click on the embedded word and watch the video.

Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1148856456) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
Bottom issues.
AlexusA Posted 6 months ago
The buttons have issues as far as being quick. I have to wait atleast 1min for the buttons to work after doing a setting.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 5 months ago
AlexusA, sharing your experience with the range buttons matters. Allow us to help.

We recommend checking this guide if the buttons on your range take a long time to respond.

Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698604) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
There are better options
ErinP Posted 2 years ago
Sleek & stylish but not the most user-friendly and the glass top, despite constant cleaning via tutorials online, started looking ruined after day one. Would return if I could.
No, I would not recommend this to a friend
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Rated 2 out of 5 stars
Looks Good, Bad Product
user450627 Posted 11 months ago
Never again will I purchase Samsung anything. There are NO instructions to fully operate this range... I had to go to the internet to find how to raise the oven temp from 350 upwards... Pitiful Product.
No, I would not recommend this to a friend
Unhelpful (0)
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Brand response from Samsung
Posted 11 months ago
Greetings,

We want you to have a better experience using your range. Let us help you out.

Please refer to the link below to access a copy of your range's manual for complete instructions on how to use your range. Turn to pages 27-28, which cover "How to set the oven for timed cooking, How to set the oven for delay start, and Minimum and maximum settings." Pages 30-32 under "How to set the temperature (Baking), How to set the oven for convection baking, How to set the oven for convection roasting, How to set the oven for broiling":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with the reference number, 1149894542, to help our team locate your information when you message us.

Have a great day.

-John
Rated 2 out of 5 stars
Terry T
TerryT Posted 5 months ago
Top is hard to keep clean from burnt food from spills and boil overs.
No, I would not recommend this to a friend
This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel
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Brand response from Samsung
Posted 5 months ago
TerryT, we understand your frustration if your range is hard to clean. We are here to help.

Please refer to your user manual for tips and tricks to ensure your range is in pristine condition. Turn to pages 46 to 48, "Care and cleaning of the glass cooktop."

User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698970) to help our team pull up your information.

Have a great day.

^Camille

Page 1 0 of 0 reviews

Tech Fest Deal

Save $260

$989.99

NOT TOO PLEASED

BlackBeauty Posted 4 years ago

I have owned this stove almost 5 months and I am not too happy with it. For starters the cooktop is awful. Full of bubbles and discoloration. I have treated this stove like a new baby and this is what I get. I set the oven to cook and then I set the cook timer and everything turns off so I have to start over. The only thing worth clapping about on this stove is the air fryer and a convection. There is no bottom storage for pots and pans. The oven is a nice size. Whenever I have to purchase a new stove it will not be a Samsung.

No, I would not recommend this to a friend

This review is from Samsung - 30 in. Wide 5 Elements 6.3 cu. ft. 5 Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection - Black Stainless Steel

Unhelpful (2)

ReportComment

Brand response from Samsung

Posted 4 years ago

Hi there BlackBeauty, I see you are experiencing issues with your Samsung Range cooktop. I would love the opportunity to offer some help with a helpful link. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
if you need further help, lease contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144146316. We appreciate you for being a part of our Samsung community. ^Brad Samsung

Range ok, see pros and cons. Samsung terrible serv

Jjvn Posted 4 years ago

Range works fine. Difficult to turn on/off the timer, top is painted, is easily scratched, and hard to keep clean, bottom drawer doesn't fit most pans, its very small. Pro: brings water to boil very quickly on rapid bowl. Samung customer service is absolutely terrible- don't expect to get any support from them! Received three damaged ranges (from shipping), finally accepted the third one because I needed a range!

Unhelpful (1)

Hi Jjvn,

Thank you for your honest feedback and we hope you are in good health. We are glad to know that water gets to a boil quickly with your range. We see your point with regard to the top that gets easily scratched and difficulties in keeping it clean as well as issues with the timer. Feedback like yours will certainly help us to continue improving our products and customer experiences.

Please click on the link below to make cleaning easier for your range.
https://www.samsung.com/us/support/answer/ANS00060833/

Please click on the link below to help resolve your issue with the timer.
https://www.samsung.com/us/support/answer/ANS00088062/

Please feel free to get in touch with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144157475

Leo Samsung

Surface defect?

AbebeT Posted 1 year ago

We bought this less than two years ago; all of a sudden, while the stoves in use, a crack appears on the surface? I don’t understand how this could’ve happened, not to mention how extremely unsafe I feel to use the stovetop near it in case there’s a spill. I have been a fan of Samsung for years, with their phones, kitchen appliances and media, but I’m very disappointed in this design. I do not believe it’s worth the price, I’ve never had a stove wear down this quickly.

Unhelpful (0)

Posted 1 year ago

We would like to assist you further with your concern, AbebeT. Kindly let us know more about the range.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1147487937) to help our team pull up your information when you message us.

Have a great day,

-Ernest- Samsung

3 DAY OF OWNING STOVE TOP PEELING

Floridaboy Posted 4 years ago

This item was delivered to me on a Tuesday after, and on Wednesday I attempted to connect this range through WIFI and it is very difficult. By Thursday morning I go to cook breakfast I noticed the stove top is already peeling, I haven’t even used the oven yet… see photos for the peeling. The operation of the stove top and Rapid and Fast boil works great, but the quality of stove top is very poor and not worth the $800 I paid, and this stove hasn’t even been through a thanksgiving hardcore cooking.

Unhelpful (12)

nice appearance but

Mike Posted 4 years ago

i used the oven, perfect, but after using the stove once, these little warps or bubbles start appearing as if the surface could not take the heat. what is goin on hear? any suggestions?

Hi there Mike. I realize you have some alarming bubbles on your Samsung Range and know how that must feel. I would like to provide you with some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596245. We thank you for welcoming Samsung into your home. ^Brad Samsung

Samsung stove

CrystalB Posted 1 year ago

Had less than a month oven part went out but the burners stayed working stove worked amazing when it works properly

Hi Crystal,

We understand your disappointment with the broken parts of your oven. Let us help you with your range.

Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1148035931) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

temperature control

OscarZ Posted 1 year ago

The temperature control broke down after 1 1/2 years and costs 150 plus tax

I would recommend this to a friend

Samsung

Samsung Posted 4 years ago

Not happy when person measured he did nit take into account the very back of the range that protrudes from the back consequently, the range sticks out making my most used cupboard door mostly inoperable. It will scrape the range and the door

Unhelpful (4)

Hello there! We are sorry to hear that the range sticks out and you're not able to use your cupboard. I can understand that this has been a frustrating experience.

If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143912511
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic Samsung

Not bad, but definitely below average

AndreA Posted 2 years ago

It is below average and definitely below my expectations. Functionality wise, it that does just fine, but I got the glass stained in just a few uses.

Not Consistent

LISA Posted 11 months ago

The oven is amazing. All the features work great. The cook top is not so great. No matter the settings, the burners all run the same setting which is high. Also, the flat top in general is not good quality. Mine cracked not long after I got it. This has never happened to me with any stove before.

Posted 11 months ago

Hi Lisa,

We understand your disappointment with not having the best experience with your range. Let us help.

Here is a link for troubleshooting steps for your cooktop that gets too hot; kindly click the embedded words.

Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

If you have further questions or inquiries, these are the platforms that you can reach in the future:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1149838078) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

Disappointed with oven and purchase

SabrinaV Posted 5 months ago

I did not have a good experience purchasing this oven. The sales associate rushed me and didnt process it for no interest nor did he apply my rewards towards the purchase. I had to go back in line to have them applied but no one wanted to process a return to process the no interest option. When the oven arrived the delivery guy took all my baking dishes with old oven and did not answer my calls about retrieving the baking dishes. So i lost 8 baking dishes. The touch screen feature is really tempermental and dont work gracefully. Must touch buttons over and over. The bottom warmer/storage drawer is very cheap and came bent and crooked and falls off track. And the oven has a weird smell to it. The stove becomes stained with every use and very difficult to clean. Overall im disappointed with my buy and think the oven is cheap and poorly made.

Posted 5 months ago

Hi Sabrina V,

To better assist you with your purchase concern and delivery experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.

They can either answer your question or transfer you to your local store to answer your specific concern.

As for your specific concerns with the range, let us extend our help by providing the details you need for your range.

Below are links to help you with the panel that does not respond to touch, the weird smell coming from the oven, and tips on how to clean your cooktop and oven. Please note that there are hyperlinks you can click and videos you can watch for additional information.

Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Odor or smoke from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS10006856/

How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS10002315/

Should you have other query, feel free to connect with us through the following platform.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Please provide us with this reference number (1151764711) when you message us so our team can retrieve your information.

Thank you.

Nicole Samsung

Cheap glass top

SHAWNW Posted 3 weeks ago

Both dual burners had to be replaced quickly after receiving and almost the day out of warranty the top glass broke cause a pot boiled over. It really wasnt that much water. Seems a major flaw to me. The replacement is about $400 for me to do myself. Dont believe ill buy Samsung again.

Renegade burner

MoBreezy Posted 9 months ago

While I wouldn’t consider Samsung appliances elite, I’ve had limited issues with them until this unit. Its largest burner will occasionally burn at the highest setting regardless of the dial setting and sometimes will go to high mid-cook. The oven has a large range of acceptable temp while convection baking (375 has a range of 340 to 400). I think the unit is defective but didn’t manifest issues until after the warranty expired. Been a Samsung guy until this one. I’ll be shopping around from this point.

Posted 9 months ago

Hello MoBreezy,

We understand how you feel about your range experience. Our only goal was to assist you.

Below is a link to help with your burner. Please follow the steps under "Cooking elements are too hot". You may also check the other options that suit your experience.

Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

Please provide us with this reference number (1150593976) when you message us so our team can retrieve your information.

Thank you.

-Kimberly Samsung

Decent but scratches easily

Mars Posted 3 years ago

I find it mostly functional. Slow to heat up but I was warned about that but what I find frustrating is after less than a year even with meticulous cleaning and correct cookwares the stove top still scratched easily. Even when you follow the directions.

Posted 3 years ago

Hello Mars,

We would love to discuss your range to determine how we can best assist you.

Please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145829720) to help our team pull up your information when you message us.

Have a great day.

^Charles Samsung

Faulty product

Kay37 Posted 4 years ago

Buyer beware*** Stove has potential to cause fire. Have had less than three months can hear popping and smell plastic or electrical smell burning. I can also see smoke above glass Top when fan is running. I would love yo return but product is no longer returnable.

Top Easily Scratches

ScottS Posted 1 year ago

Decent stove but the glass top scratches very, VERY easily. I am not sure why they would produce something like this. We've owned it for less than 6 months and have many random scratches on the top. Out last glass top was 15 years old and had zero scratches (same use and pans). I would not recommend this stove for that reason. Otherwise it's been great!

ScottS, it can be frustrating when a glass stovetop gets scratched despite the care you take with your cookware. Let us help you out.

Please refer to pages 24-25 of the range's manual, specifically the sections "Using the Proper Cookware," "Choosing the Proper Cookware," and "Protecting the Cooktop," as well as pages 44-46, which cover "Care and Cleaning of the Oven" and "Care and Cleaning of the Glass Cooktop."

Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

I have also shared this link for additional assistance. Please click on the embedded word and watch the video.

Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1148856456) to help our team pull up your information.

Have a great day.

^Camille Samsung

Bottom issues.

AlexusA Posted 6 months ago

The buttons have issues as far as being quick. I have to wait atleast 1min for the buttons to work after doing a setting.

AlexusA, sharing your experience with the range buttons matters. Allow us to help.

We recommend checking this guide if the buttons on your range take a long time to respond.

Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven
https://www.samsung.com/us/support/troubleshoot/TSG10002418/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698604) to help our team pull up your information.

Have a great day.

^Camille Samsung

There are better options

ErinP Posted 2 years ago

Sleek & stylish but not the most user-friendly and the glass top, despite constant cleaning via tutorials online, started looking ruined after day one. Would return if I could.

Looks Good, Bad Product

user450627 Posted 11 months ago

Never again will I purchase Samsung anything. There are NO instructions to fully operate this range... I had to go to the internet to find how to raise the oven temp from 350 upwards... Pitiful Product.

Greetings,

We want you to have a better experience using your range. Let us help you out.

Please refer to the link below to access a copy of your range's manual for complete instructions on how to use your range. Turn to pages 27-28, which cover "How to set the oven for timed cooking, How to set the oven for delay start, and Minimum and maximum settings." Pages 30-32 under "How to set the temperature (Baking), How to set the oven for convection baking, How to set the oven for convection roasting, How to set the oven for broiling":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with the reference number, 1149894542, to help our team locate your information when you message us.

Have a great day.

-John Samsung

Terry T

TerryT Posted 5 months ago

Top is hard to keep clean from burnt food from spills and boil overs.

TerryT, we understand your frustration if your range is hard to clean. We are here to help.

Please refer to your user manual for tips and tricks to ensure your range is in pristine condition. Turn to pages 46 to 48, "Care and cleaning of the glass cooktop."

User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1151698970) to help our team pull up your information.

Have a great day.

^Camille Samsung

Customer Ratings & Reviews