- Rated 1 out of 5 stars
Unacceptable refund handling.
IvettaH Posted
Absolutely unacceptable way of handling the refund. I have retired an item that was picked up over a month ago. Within las 2 week ai have contacted BestBuy 5 times to find out the status of my refund. All what they have done, juts keep transferring me from one agent to another, asking the same verifying question, and all 5 times they have told me totally deferent reasons for delay. neither one of the agents has provided any clear information on the status pf my refund. I would never shop with you again, and would never recommend anyone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Ivetta H,
To better assist you with your refund concern, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
- Rated 1 out of 5 stars
Dissatisfied
Precious Posted
I bought a range in jan. Still having issues with it. As of today im still waiting for the new replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Precious,
Thank you for sharing your review, and we appreciate the time you took to let us know about the status of your range replacement.
We recommend reaching out to Best Buy directly, as they will have access to the order records, exchange policies, and the ability to correct any errors that occurred during fulfillment. Best Buy’s Customer Service Department at (888) 237 8289.
Please keep this reference number for your records: 1152224332. We appreciate hearing from you, and Samsung truly values your business.
Nicole
Samsung Care
