Samsung 30 in. Wide 5 Elements Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle Stainless Steel NE63D6711SR/AA

85% would recommend to a friend

Customers are saying

Customers appreciate the product's excellent heating performance, with many finding this extra feature fantastic. They also value its ease of use, noting that it is easy to install and use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Page 1 Showing 0 of 0 reviews

Rated 3 out of 5 stars
Pretty, but not user friendly
MikeT Posted 8 months ago
It's attractive. I'll give it that. But the user interface is confusing with zero explaination of how to use any of the settings or how to even find the settings. They need some documentation that explains what each of the seven settings are and what turning them off or on does. Literally zero documentation. The clock display disappears within a few minutes of touching a button. Clumsy knob placement for each burner. We had a GE Profile which was amazing, this is the same price (over $1,000) yet not nearly as nice or user friendly. If we could do it over, we'd stick with GE. This will be the first and last Samsung kitchen appliance we will own. The top service is nearly impossible to clean without harsh, abrasive cleaners. Never seen anything like it. The simplest spill requires a haz mat suit to remove. It says "Fast Boil" on the front elements, but they actually take considerably longer to get the water to boil than the GE did. The the point we were curious if the burners were even on. Once they do get the boil, you need to turn the burner way down. Very odd.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Hi Mike T,

We understand it can be frustrating when an appliance does not meet your expectations, and we would like to assist.

All Samsung manuals are available as PDFs on Samsung.com/support. For your convenience, here is the user manual for your model:

https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf

This range does not include a setting to keep the clock display always on. The display turning off after a short time is normal and part of the range’s standard operation.

For knob placement, Samsung freestanding ranges have the control knobs positioned at the far end of the range, above the cooktop. Slide-in ranges have the knobs at the front for easier access. The freestanding design provides a clean, continuous cooktop surface and aligns with standard installation configurations.

For help with cleaning your cooktop, visit the following link. The page includes instructions with hyperlinks and a video demonstration:

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/

For details on the Fast Boil function of the front-right burner, refer to this page and scroll down to the Fast Boil section:

Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance with your electric range, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1151167646 to help our team pull up your information.

Leo

Page 1 0 of 0 reviews

Top Mentions

Customers are saying

Customers appreciate the product's excellent heating performance, with many finding this extra feature fantastic. They also value its ease of use, noting that it is easy to install and use.

This summary was generated by AI based on customer reviews.

Save $125

$1,124.99

Rated 3 out of 5 stars
Pretty, but not user friendly
MikeT Posted 8 months ago
It's attractive. I'll give it that. But the user interface is confusing with zero explaination of how to use any of the settings or how to even find the settings. They need some documentation that explains what each of the seven settings are and what turning them off or on does. Literally zero documentation. The clock display disappears within a few minutes of touching a button. Clumsy knob placement for each burner. We had a GE Profile which was amazing, this is the same price (over $1,000) yet not nearly as nice or user friendly. If we could do it over, we'd stick with GE. This will be the first and last Samsung kitchen appliance we will own. The top service is nearly impossible to clean without harsh, abrasive cleaners. Never seen anything like it. The simplest spill requires a haz mat suit to remove. It says "Fast Boil" on the front elements, but they actually take considerably longer to get the water to boil than the GE did. The the point we were curious if the burners were even on. Once they do get the boil, you need to turn the burner way down. Very odd.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Hi Mike T,

We understand it can be frustrating when an appliance does not meet your expectations, and we would like to assist.

All Samsung manuals are available as PDFs on Samsung.com/support. For your convenience, here is the user manual for your model:

https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf

This range does not include a setting to keep the clock display always on. The display turning off after a short time is normal and part of the range’s standard operation.

For knob placement, Samsung freestanding ranges have the control knobs positioned at the far end of the range, above the cooktop. Slide-in ranges have the knobs at the front for easier access. The freestanding design provides a clean, continuous cooktop surface and aligns with standard installation configurations.

For help with cleaning your cooktop, visit the following link. The page includes instructions with hyperlinks and a video demonstration:

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/

For details on the Fast Boil function of the front-right burner, refer to this page and scroll down to the Fast Boil section:

Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance with your electric range, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1151167646 to help our team pull up your information.

Leo

Page 1 0 of 0 reviews

Skip to content Go to Product Search

Your storeFind a store

Main Content

Pretty, but not user friendly

MikeT Posted 8 months ago

It's attractive. I'll give it that. But the user interface is confusing with zero explaination of how to use any of the settings or how to even find the settings. They need some documentation that explains what each of the seven settings are and what turning them off or on does. Literally zero documentation. The clock display disappears within a few minutes of touching a button. Clumsy knob placement for each burner. We had a GE Profile which was amazing, this is the same price (over $1,000) yet not nearly as nice or user friendly. If we could do it over, we'd stick with GE. This will be the first and last Samsung kitchen appliance we will own. The top service is nearly impossible to clean without harsh, abrasive cleaners. Never seen anything like it. The simplest spill requires a haz mat suit to remove. It says "Fast Boil" on the front elements, but they actually take considerably longer to get the water to boil than the GE did. The the point we were curious if the burners were even on. Once they do get the boil, you need to turn the burner way down. Very odd.

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from Samsung

Posted 8 months ago

Hi Mike T,

We understand it can be frustrating when an appliance does not meet your expectations, and we would like to assist.

All Samsung manuals are available as PDFs on Samsung.com/support. For your convenience, here is the user manual for your model:

https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf

This range does not include a setting to keep the clock display always on. The display turning off after a short time is normal and part of the range’s standard operation.

For knob placement, Samsung freestanding ranges have the control knobs positioned at the far end of the range, above the cooktop. Slide-in ranges have the knobs at the front for easier access. The freestanding design provides a clean, continuous cooktop surface and aligns with standard installation configurations.

For help with cleaning your cooktop, visit the following link. The page includes instructions with hyperlinks and a video demonstration:

Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/

For details on the Fast Boil function of the front-right burner, refer to this page and scroll down to the Fast Boil section:

Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/

Should you need more assistance with your electric range, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1151167646 to help our team pull up your information.

Leo Samsung

Customer Ratings & Reviews