See more imagesSamsung - 32" Class H5000F Series LED HD Smart Tizen TV (2025)
- Model:
- UN32H5000FFXZA
- SKU:
- 6617416
Highly rated by customers for:
See more imagesHighly rated by customers for:
Because the delivery team paid to set up tv lacked skills. I have not seen tv yet. Also, no one has contacted me to send person(s) that could perform setup task.
Posted
Hi Ekellyparker,
We're sorry to hear about your experience. Please reach out to Best Buy directly to assist you. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
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Monica Posted
I've had this for a month now and the performance has quickly deteriorated. The remote control functionality is so bad, I'm usually being sent to the wrong place, it takes forever to load a page, when it eventually does it's the wrong one or it immediately crashes and sends me back to the Samsung home pg. Using other apps has become non-existent. Sometimes the TV just shuts off altogether. It's like there is something huge running in the background. Yes it was cheap. The size, the sound, the resolution, this explains the price. But it should work.
Posted
Monica,
We appreciate your feedback regarding your H5000F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
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NJgal Posted
I was looking for a tv that I could turn on and it would go right to cable tv, maybe even the last channel I watched. This one goes to a screen with a bunch of streaming options, and, if you are lucky, it might eventually go to regular cable tv. If not, you can spend 10 minutes trying to figure out how to get out of the screen and get to the last channel you were watching. There are no instructions in the manual how to do that. Mostly we just get to the cable, but don't know how we did it. (It's not an HDM1,HDM2 issue). Also, the tv keeps showing me how to dictate in my remote mic, but they didn't give me that remote. I would get one if I knew where, but then I don't know if my tv would recognize the dictation. I recommend you look for something else.
Posted
Hi NJgal,
Thank you for your review. While your H5000F TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.
If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
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melkrist Posted
This TV stopped working after being installed less than 2 days. Everything seemed to be fine. Sound and picture worked well. Set up was a breeze (we own several other Samsung TVs). It suddenly started loosing color and then flashed white a few times before going completely white. We attempted a manual reset and followed some of the other troubleshooting ideas. Nothing changed. This is obviously a hardware failure. We returned the TV and are still awaiting a refund. What a shame for a Samsung TV. I would have expected this from a cheaper Roku TV, but not a Samsung.
Posted
Hi melkrist,
We're very sorry to hear about the issues you experienced with the H5000F TV, and we hope Best Buy can quickly process your refund.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
~Samsung Advisor
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Mtsmts Posted
The latency of this tv is like nothing I've experienced in any electronic device in the past 15 years! Push a button on the remote, wait a while and maybe the command will execute (I had fresh batteries in the remote and clear close line of sight so it's definitely the TV itself to blame). The processor in this TV reminds me of the old dialup modem days. Samsung should be ashamed to be selling this at any price. The only saving grace for me is that this tv is in a room that gets only occasional use.
Posted
Hi Mtsmts,
We appreciate your feedback regarding response time. For optimal performance, please ensure your H5000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
unhappycustomer Posted
I ordered the tv set on-line for a relative who is bedridden. I expect the tv is fine. BEST BUY online has been a NIGHTMARE. I have spent over 6 hours on various phone calls to Best Buy. I have filed a complaint with the state attorney general's office. DO NOT ORDER ON-LINE WITH BEST BUY. You can go into a real store and pick up the order yourself, but ON-LINE is a mess with no one taking any responsibility for the item or process Since the product was delivered hundreds of miles from me, i have no idea as to the item itself
Posted
Hi unhappycustomer,
We're very sorry to hear about your experience and hope the issue is resolved quickly. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
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Finsupcy Posted
Garbage TV. Apps don’t load. TV has to think for about 5 minutes after you turn it on before it will do anything. I can’t think of a worse way to spend your money.
Posted
Hi Finsupcy,
We appreciate your feedback regarding response time. For optimal performance, please ensure your H5000F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
WilliamE Posted
First at the volume of 11 the words distort so the speaker is terrible. Then the remote is constantly lagging....sometimes you click one time and it goes 3 times. Its really not the quality i expected from the brand.
Posted
Hi WilliamE,
Thank you for purchasing Samsung’s H5000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
We also recommend ensuring your TV is up to date with the latest software. Go to Settings> Support> Software Update.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
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JBU1234 Posted
TV is maddenly slow when streaming. Just about ready to throw it away. Not a good product.
Posted
Hi JBU1234,
Thank you for sharing your experience. Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
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Clyde Posted
A do not buy tv make you have a Samsung account to use features. Also the parts of the back of the tv to mount to the wall are missing.
Posted
Hi Clyde,
Thank you for sharing your installation experience with your Samsung H5000F TV. We understand the frustration, but wall mounting hardware is not included because every installation scenario is different – wall type, bracket depth, and the use of spacers can all affect what’s needed.
If you have questions or need guidance, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
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EllenM Posted
The remote is too busy and not the standard Samsung remote very difficult to navigate
Posted
Hi EllenM,
Thanks for your review. While Samsung remotes are designed for ease and versatility, universal remotes can also be used to control your TV. If you're using a third-party remote, please refer to its manufacturer guide for the correct Samsung code and setup process.
If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
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JeanherveV Posted
Excellent Very good Thank you so much. ...............
Posted
Hi JeanherveV,
Thanks for taking a moment to review Samsung’s H5000F TV. If you’re experiencing specific issues that caused you to give this a 1-star rating, please know Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG, available from 8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun. Or visit the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
~ Samsung Advisor
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DAVIDF Posted
Cannot add the youtube tv app so we are still using the firestick. Still receive "smart hub is updating" message after *multiple* attempts and several attempted fixes. Will do a follow up with the geek squad. Until now, not satisfied. Should be nearly plug and play. Not there yet.
Posted
Hi DAVIDF,
To best assist you, please contact us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
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JohnH Posted
worked one week and now has no sound! what junk! would not buy another Samsung!
Posted
Hi JohnH,
Thank you for your review. If you're not hearing sound from your H5000F TV, please try the following:
• Check your volume and mute settings, and confirm external speakers are powered on.
• If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager.
• For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network.
You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Bruce Posted
To hard to set up remote hard to use setting for spectrum
Posted
Hi Bruce,
Thank you for sharing your experience. Samsung remotes are designed to offer convenient control, but we understand if you’d prefer to use a universal remote. Many third-party remotes work well with Samsung TVs, though setup steps may vary by brand and model.
To get started, we recommend checking the manufacturer’s instructions for programming codes and pairing methods. If you run into any trouble or have compatibility questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available at the ‘Support’ link on our website.
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
STEELES Posted
Not user friendly. Hard to even change Channel. Long pauses to do anything.
Posted
Hi STEELES,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your xxx TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MicrowaveDiva Posted
The stand is too small, bumping into the cabinet makes the TV tip over. The sound is poor.
Posted
Hi MicrowaveDiva,
Thank you for sharing your concerns. Please know that the TV stand was solidly designed and extensively tested for stability. If your stand seems wobbly or looks crooked, please ensure the legs are installed correctly: “R” on the right, “L” on the left. The legs should slant outward toward the edges of the TV, and you should hear a “click” once they’re fully inserted. Also, make sure the TV is placed on a flat, level surface to avoid tilt or instability.
For step-by-step setup, refer to the Installation Guide included in the box, or download it at: https://www.samsung.com/us/support/downloads/
If you need more help, please reach out to Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
user307374 Posted
This 32" Samsung TV really worked out well for us & a excellent price.
Posted
Hi user307374,
Thanks for reviewing Samsung’s H5000F TV. If you’re experiencing specific issues that prevented this TV from receiving a higher star rating, please know Samsung Customer Support is here to help. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Advisor
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