Customer Ratings & Reviews

I would give 0 if I could. The fridge stopped cooling the first 7 days. Bought a 5 year warranty to be told they cant honor it and would refund my money. What about the money i spent getting it home or having to wait for you to pick it up. Honor the warranty you sell or dont sell it.

The refrigerator and freezer don't work, they don't give the correct temperature, and the system is guaranteed and is not responsible for the loss of electricity. If you want to lose your food and money, don't buy it. It's a real headache, and neither Best Buy nor Squash guarantees it.

Horrible experience at Fairfield outlet store #2695. I went to purchase an open box refrigerator in person. Took few hours to drive, to inspect each floor model. Finally, I found what I wanted, and paid for the model I liked. I also took pictures. It's an open box so refrigerator was at the store. I paid for 5-year warranty, water kit(BestBuy agent added), $100 delivery fees, $59.99 haul the old unit, $24.99 for installation. Credit card was charged. Next day to my surprise I saw the order has only delivery fee $100 and water kit. No refrigerator. But my credit card was charged for $1xxx.xx I contacted BestBuy via chat. Awful customer service. Talked to 6 chat agents whose job was to transfer me to someone else in order not to investigate what happens with refrigerator itself. They accused me that I cancelled refrigerator myself. How dare it could happen I paid $1xxxx and $100 delivery for nothing???? One of the chat agent assured me that I was refunded all amount. I was not. That shady store (or the sale agent who told me he make way more outside of the store) charged me thousands for nothing. Avoid Fairfield store in CA. #2695. And avoid horrible customer service via BestBuy chat. All they did transfer me from one agent to another. I gave 9 consequences call to Fairfield store. Noone answered. I gave call to BestBuy support. At least via phone call to BestBuy I got promise to refund me money "next billing cycle". If BestBuy cancelled my order, why not to refund me immediately. Why next billing cycle? I am still not clear whether that particular store(sales person) were scamming me and charging $100 delivery fee for water kit that they added themself for refrigerator. Or whether BestBuy system canceled in person order due to refrigerator price was changed the next day. If the last one BestBuy, your prices change often. How I am supposed to buy from you? Attached picture of refrigerator and receipt (corrected to hide sensitive info). I can't attest how refrigerator works as I never got it.

After third dead compressor in my 9 years old LG fridge, I decided that it was a time to buy a new refrigerator. After thorough researching I decided to give Samsung a chance. At first, fridge was spacious and looked good but had much cheaper feel than my old LG (lighter doors, not as smooth rolling of drawers etc) but, well, as long as it works, I am fine with it. It worked great the whole first week, then I noticed that ice is melted together in the large chunk and my icecream felt too soft. I placed termometer to both fridge and freezer compartment and noticed really wide fluctuation in temperatures in both compartments but the freezer was started to go down the hill very quickly - after a week temp in freezer did not go below 18 F (although it was set at 0 F). I called Best buy and they send a tech to my house the next day. He recommended not to go into repair (thank you Paul for that advice BTW) but request exchange since I was still under 15 days return policy. Best Buy processed replacement with no problem and got a new fridge in no time. What do you think? this fridge's freezer was not cooling below 18 F for 3 days after installation (and did not produce any ice). I filled it with water bottles (as was recommended by tech not to keep fridge empty and let it reach and maintain the temp. I did not help. Ok, that was enough, I returned the fridge to Best buy and purchased a different brand. Best Buy was very prompt in processing return and picked the freezer in timely manner. So, I suggest to stay away from this fridge if you do not want to shuffle fridges to and from your house on weekly basis.

Exact same situation. They are an eeeevil corporation. Mine went bad after 13 months, 1 month after warranty and the support rep told me that was industry standard for warranty’s and there was nothing she could do. I blew my lid and told her that it’s not industry standard for a brand new refrigerator to go bad after one year asked her if she was was deliberately trying to lose my business forever. She relented and said that they would cover the parts and I would be responsible for the labor. I argued further and she relent it again and said that there rules cover it this one time. Two days later, they reached out to me to try and schedule the repair technician coming to fix the issue. They scheduled a visit almost three weeks out. Since it’s just me, it wasn’t the end of the world. as long as the technician comes over to fix the issue and my refrigerator is up and working again with whatever major issue it has I just wanted to buy a little bit more time and was really peeved that it went out that quick. I have never in my life heard of, nor seen a refrigerator going out that quickly and with that little use before this. The technician comes over… A very clean, cut gentlemen, the most clean, cut appliance technician i’ve ever seen. Who incidentally did not speak a word of English, tried my hardest to understand him and absolutely could not. He told me something that sounded like compressor, handset me a paper to sign, gave me a thumbs up and told me it was good to go. Honestly, I was kind of disarmed because I thought that the issue was actually fixed. He was straight from Korea and I just thought he was a text from Samsung corporate. but I was stupid and I was wrong. Two days later the same thing happened again. I called them and told them that nothing was fixed and. The exact same issue had presented itself. My refrigerator was 67° on the inside. And they sent him out again. This time I got out Google translate and he told me that if it happens again then it’s probably the Evap that’s gone bad. I asked him what he did and he laughed and said that he replaced a connector, i forgot what, but, he held up a car small wire assembly. I asked him why he wouldn’t just replace the Eva right then as I had been waiting another two weeks on top of the three weeks that I initially waited. He shrugged and said,”Samsung won’t *unintelligible*, just call.” I called them back and reported that the same thing had happened again and again there was a multiple week wait. My last conversation with the support rep and with her telling me in a very defeated tone that samsung typically won’t replace a refrigerator until at least 5 to 6 trips have been made by the technician. And the technician is literally instructed to not fix the refrigerator perform major repairs. I have bought and owned five Samsung TVs, a Samsung printer, a Samsung laptop, and many other Samsung products… and was even considering moving from iphone to Samsung for the camera. I will never touch a Samsung product again and do my best to ensure that no one in my social group or family ever purchases a Samsung product again… They are complete garbage and their support is trained and instructed to deliberately wait people out when their products go bad during the warranty. Just to ensure that they don’t have to replace it. I know people often read these nightmare and very intense tie rates and don’t pay much attention to them. Because I’m one of those people that reads angry reviews and shakes his head. But I promise you anyone with a French door refrigerator. It will happen to you too, maybe not at fast, but, not by much. I cannot believe that this is how one of the largest electronics manufacturers in the world handles its business.

Purchased in Nov for a 23 Dec delivery. All went well with delivery and installation was great. Initially temp appeared to be cooling but only dropped 10 degrees to low 50s before increasing to now 70s in fridge and 80s in freezer. Unit is NOT in demo mode but acts like it. Can’t get phone assistance for troubleshooting. Went to BB store where I picked it up and was told that setting up an appointment through them would incur a charge for repair visit (even though I bought GSP) and they referred me to “Large appliance fulfillment” number to schedule a visit. Earliest available appointment is 2 January. The biggest problem with the entire process is that Best Buy stores no longer have any control over the situation at all. Geek Squad Protection, as a separate entity has taken all of the control from the local management to help with anything and forces the consumer to enter a flawed and delayed process to get assistance, leaving the local faces of the company at the stores and in the call centers to have to deal with the repercussions when dealing with the client, while the organizational leaders and policy-makers hide behind automated policy and a strained repair process. The only good thing is that my old fridge actually still works and I did not have them haul it away. Otherwise I would have no recourse and nowhere to store food without another purchase. Thought I would take a break from the usual big box hardware store to give BB and Geek Squad a chance, but it’s starting to look like I made a huge mistake. I’m sure I’ll be told to contact the same number I’ve already called to address this review so it looks like they are trying to do something about it. That process appears to be automated these days too.

Have to give this fridge a 1 star based on my experience. Delivery went perfect by best buy. Freezer never got cold enough to freeze anything solid. Won't make ice the thing is dead on arrival. Having it replaced with another one, but Samsung clearly has issues. Got the 5 year warranty but if this thing as much as blinks before my return window ends it's going back.

Bought this fridge on August 15th, 2025. Ice maker stopped working October 2nd, 2025. October 26th, 2025, the freezer stopped working. A little over 2 months for the fridge to stop working is ridiculous. Best Buy said I had to contact Samsung since it was under warranty to get replaced. Samsung refuses to replace products without a service technician looking at it. Samsung Care (what a joke) said the earliest time they could come to service was November 4th, 2025. I requested and they agreed to a time after 3PM because I cannot take off of work for the day for something like this. Tech showed up at 11AM November 4th...Now they want to reschedule my appointment for November 11th, 2025. So I will be without a working fridge for 16 days if they can even fix it. If they can't fix it, I was told by Samsung that a replacement unit would take 3-4 WEEKS. That will be no working fridge for Thanksgiving and if it is delayed longer, potentially no fridge for Christmas. This is all the while I am still making payments on a fridge that doesn't work. I have already lost all of the food. Now I won't be able to store food for potentially up to 6 weeks. I would love to see Best Buy step up and help a customer. I wish I could give 0 stars.

Do not buy! We’ve had this fridge for a year and the freezer has stopped working overnight twice. Ice cream melted, ice melted, meat thawed, etc. while the digital thermometer read “0 degrees”. Now outside of 6 month labor warranty and Samsung making me pay for their failed equipment.

If it was possible to give zero stars, I would. First one I purchased brand new, delivery and hookup went great. 24 hours go by, hotter in the fridge than in my house. Never worked. BB unfortunately told me I had to wait about a week for another fridge. Fine. Replaced same fridge, model, etc. within a week, the main board to the fridge stopped working. Geek Squad came out, took it apart, told me it would be more expensive to repair than replace. So I went with a non-Samsung fridge. Which still hasn’t arrived.

Our fridge stopped working while on vacay. We thought this one would be great. . . good ratings, delivered quickly and inexpensive considering the cubic feet. The fridge was delivered and it seemed like everything was good. The shelve lay out options suck! The fridge worked for about 2-3 weeks it suddenly stopped making ice. A week later the freezer completely stopped working. It took FOREVER to talk to anyone via Samsung. I thought we had 30 days to return or exchange but turns out we only had 15 days. I had to troubleshoot, power cycle and text with 4 different representatives over 15 hours before someone would request a repairman come out. Turns out the delivery people tilted the fridge the wrong way and caused the oil to get into parts of the freezer that make it stop working. So after waiting two days for the repair man to come out, check the fridge and another four days for him to get the parts. We finally have the fridge and freezer working. Definitely not something someone should go through after only owning a fridge for one month.

My product is fine, installed & working great. However my main issue is the lack of communication between Best Buy & customer & delivery. My home does not have the standard valve size for the water & ice maker, which I let the salesman at the store know. He said “the delivery guys will take care of any adapters needed as they always have some on the truck.” The first thing the delivery person said was we don’t have that connection the fridge comes with the standard only. So now I am stuck with a brand new fridge which cannot produce ice untill I spend more money & purchase the adapter. Way to go Best Buy. This is not on the delivery people as they are contractors. This is Best Buy giving false information to sell a product. Also this item is on back order according to Best Buy 3 weeks out but at any other store 3-4 days.

We got our unit 6 months ago on sale and after 14 days we have gone from “we’re sending the parts out for repair” To “we don’t know if the parts shipped or have any info” To “how about we just replace it” To “we can’t replace it because it’s apparently a recall unit” To “how about we give you a refund that won’t replace to model” To “no! You have no other option than taking this refund” And we still haven’t gotten our refund yet… the refrigerator worked fine when we had it but just know that working with Samsung will be a frustrating and length process

Purchased an open box trying to save some $ but the unit didn't work so after trying to fix through a video call l was told to return to the store This time I got a new fridge delivered after 3 days because the truck broke down anyway the ice maker didn't work so I had to go back to the store and i had a second fridge delivered this time everything seems to be good. Horrible experience

I suppose the fridge itself is nice. This is more of a review of Best Buy's delivery and customer support practices. The first fridge was delivered with a broken plug. Ok, this happens. There was no follow-up from Best Buy. I had to call to reschedule, and the next date was another week away. It certainly was not pleasant to deal with another week without a fridge, but we managed. The delivery guys put the fridge together, but left most of the plastic film and tape in place. They also left while an alarm on the fridge was going off, even with the door closed. I asked them if this was because the fridge was still warm and cooling off, and they agreed. It turned out that the door sensor was not properly installed. I called Best Buy twice about this, with promises of a follow-up that never came. I had to go online and figure out the issue myself, which involved me removing the door hinge cover and attaching the door sensor, which was just dangling. Best Buy does not seem to care about properly installing brand new appliances. They seem to stop caring once your card is billed.

This refrigerator has been the worse nighmare I ever had, I purchased about a year in a half ago and three weeks later it stopped working and they said I couldn't return it because the return policy was two weeks and the five year warranty I purchased no good at the time because since it was in the year manufacture warranty I had to deal directly with Samsung, after two months of back in forward with out a fridge it was finally swapped because they couldn't fix it. A year later the same thing, I been waiting for two months with three different techs from Best Buy and a third party company trying to fix the fridge and still waiting for parts. The customer service they have is helpless, nobody knows anything, they dont have a supervisor to check on them, they dont have the equipment to diagnose the problem so they start guessing with the first possible issue and is an ongoing situation until they figure it out or give up, In the mean time here we are with out a fridge. "Warranty" I dont think is worth it.

Refrigerator worked great for 3 months then ice machine stoped working properly. Then a month later the freezer followed by the refrigerator stoped cooling. Now i have been without a properly working refrigerator for the past 3 months. I had such high hopes for Samsung being that I love their other products but i will not be purchasing another Samsung fridge.

Is difficult to clean in the inside i haven find the way to take it apart to clean and is really gross iam wiping it down but doesn't help with the in-between sections is so gross

Had to have tech come out and have only had it a day. The freezer door wouldn't stay shut and the left top door was also not working properly. The delivery guys were in a guys were in a hurry to get done. Then it took a week to get someone out to look at it to find out it not fixable and then had to wait another week to get the new one delivered. Very frustrating when your spending 2,000.00 on a new fridge

I bought this refrigerator back in Nov. 2023. It was working fine for only 1 year, but then small problems started happening. Ice maker stopped making ice, even after researching for solutions (replace ice filter, turn off then on, etc…) and after trying every solution possible, it still wouldn’t work. After a couple of months on an early morning, my wife and I opened the freezer and everything inside was melted. Meats, Veggies, Sweet treats worth more than $1000 all thrown away in the garbage. Do I recommend it? Absolutely not.