- Rated 2 out of 5 stars
Poor Quality
Red3 Posted
Bought this fridge about a month ago and the shelves are already bowing in. Mind you I haven’t even loaded the shelves with a lot of stuff. I have a 10 year old fridge that’s shelves are flawless. The only reason I’m giving it a 2 star review is because it still works I guess.
No, I would not recommend this to a friendBrand response from Samsung
Posted
We understand that this experience is different from what you anticipated. Let's get you assisted with what you're going through with the fridge, Red3.
We would like to speak to you directly so that we can better assist you with the shelves.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147080314, to help our team pull up your information.
Have a great day!
^Chrystel
- Rated 2 out of 5 stars
Samsung refrigerator
LucaR Posted
The fridge is not the best fridge that they recommended me , plus I complained to customer service but they seem not to care about my issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi LucaR,
This is not the experience we want you to have with your refrigerator. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150652671) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Rated 2 out of 5 stars
Samsung Refrigerator
JannellW Posted
I love the style. However, it was damaged on the side.
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Rated 2 out of 5 stars
Bought a refrigerator I love, was treated poorly.
CindyN Posted
I love my new refrigerator. Did have issues with service and delivery. Working in retail for 40+ years I am honest to my customers and I felt that the delivery team treated us poorly. When we tried to resolve the issue we had to call the customer service center, because apparently you cant call the store directly, and no one called us back to help resolve the issue. Spent two hours on the phone with the second call I had to make to get the issue resolved. There was a large dent on the side of the refrigerator and the service person recommended to have them send me a gift card for the inconvenience and to just keep the refrigerator.. i chose to have them pick up the one they left in my driveway and bring me a new one. The store in Lincoln,NE needs to be revisited by corporate as many of their employees dont care about how they treat their customers. I am a solid customer and have made several big purchases there, but the service is sub-par. Hopefully you can rectify the customer service.
I would recommend this to a friendBrand response from Samsung
Posted
Hi Cindy N,
To better assist you with this delivery experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Leo
- Rated 2 out of 5 stars
Severely deficient support from Samsung
trent526 Posted
Honestly, one of the worst customer service situations we have ever dealt with. After 8mos, our refrigerator stopped cooling or freezing. The first contact with Samsung resulted in a repair person coming within one week. They said it was repaired, but it was not. The refrigerator actually got worse after the service visit, making noise from the compressor. We have now been over two weeks trying to get another service visit. Daily calls to Samsung, 3 advanced support personnel contacting me, with no resolution. The local service center has only an AI answering service and does not respond to emails. Samsung says the support center needs more information but there is no way to speak with someone to give information. It's a never ending loop of nothing getting done. At this point, I am extremely disappointed with Samsung support. During this process I checked Google reviews and realized that for the past 6mos or more, all reviews are the same situation we are in. I think Samsung is a good brand but be very aware that their support is severely deficient.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi trent526,
We value the time you took to share your review about your Samsung refrigerator and the perspective you provided.
Feedback like yours helps guide improvements to our support process by highlighting where clearer communication and follow‑through are most needed.
Please keep this reference number for your records: 1152264338.
We appreciate hearing from you, and Samsung truly values your business.
Meneleo
Samsung Care
- Rated 2 out of 5 stars
Avoid buying at Best Buy
DianeL Posted
The refrigerator is great. BEST Buy service should be called BAD BUY!!! 4 times a delivery was canceled with no reason given. Then they wanted us to pay $600 before they wouldcancel our order and refund our money. I recommend the fridge but strongly urge you to buy it elsewhere!!!! I cannot stress this enough!!!
I would recommend this to a friendBrand response from Samsung
Posted
Hi DianeL,
To better assist you with your refund process and service experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Rated 2 out of 5 stars
Best Buy
CarmenD Posted
I purchased the refrigerator 12/26/2023 and there were several delays in delivery. No one from the customer support team confirmed a final delivery date, which was 02/06/2024. Corporate did not return my calls related to compensation for the delays. The refrigerator itself is a great product.
I would recommend this to a friendThis review is from Samsung - 32 cu. ft. 3-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Matte Black
Brand response from Samsung
Posted
Dear Bestbuy clients,
We understand your disappointment about the delivery experience you had. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Rated 2 out of 5 stars
Delivery delayed
RaninD Posted
My delivery kept changing and I’m really mad about that!!
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
We understand your disappointment with your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Rated 2 out of 5 stars
where is it
FrancisB Posted
have not received yet holdup is at the factory had one in Florida and liked it
I would recommend this to a friendBrand response from Samsung
Posted
Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check for updates regarding your order.
Have a great day.
-Ernest-
- Rated 2 out of 5 stars
Ok product
KarlaM Posted
Good product. Came with a defect on the left door.
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their delivery damage options.
Have a great day.
-John
