See more imagesSamsung - 36 in. Wide 32 cu. ft. 3-Door French Door Smart Refrigerator with Dual Auto Ice Maker - Stainless Steel
- Model:
- RF32CG5100SR/AA
- SKU:
- 6546219
Highly rated by customers for:
See more imagesHighly rated by customers for:
CNYCUSTMER Posted
Very happy with the model I purchased. However, delivery was not such a good experience. The first refrigerator was not delivered because it was dented in the compressor area. It never made it to my house. The second refrigerator was delivered 7 days later. We found out that the Sales person charged us for Delivery of the new and Disposal of the old but not Installation of the new. My wife had to pay $30 to the delivery guys for Installation. In addition when the unit was brought into the house one of the Crisper Drawers fell out and cracked. That prompted the delivery team to place another order for replacement parts. The ordeal ended approximately a month and a half after the purchase.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
DanielleH Posted
The first frig didn’t cool properly and I lost all my food as a result. This frig in working condition takes 4 hours to reach safe temps and more than 6 hours for the freezer to drop below 32 degrees. Controls are cheap and flimsy. When its finally cold it’s a large appliance but consider others first
Posted
Hello DanielleH,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147408526) to help our team pull up your information when you message us.
Thank you.
-Angelica
User Posted
Overall decent product. Quiet. And spacious. Recommend.
Posted
Good day,
Thank you for choosing Samsung's line of products!
Should you require assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147631898, to help our team pull up your information.
Have a great day!
^Chrystel
jaimevel Posted
This product worked great up until today 12/29/23. The temperature in the freezer section started to cool down and Best Buy stated that the total tech under my account could not cover this issue as it was at our rental property. It was not stated by Best Buy that this was not covered at the time of purchase. Hoping that they will change this policy.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
LuisenriqueA Posted
We Have problem whit refrigerator so we change for new one so hopefully it's working good now.
Posted
Hello LuisenriqueA,
We understand your frustration if you had an issue with your first fridge, and we are glad that it has changed. If you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Have a great day!
-Kimberly
DS10 Posted
Really nice fridge. I have this only for a week but I love it so far.
Posted
Greetings,
We're glad that you love your fridge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
JasenH Posted
Haven’t been able to use it yet since we did not get approval to move into new house yet. Ice maker works though.
Posted
Hello JasenH,
Thank you very much for your observation about our refrigerator. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
David Posted
It is a great fridge,but for the price the front should not be delivered with scratches that neither my family or the pushy delivery driver's seem to know how it happened. Made my complaints and of course nothing. Save yourself money by picking it up yourself. Delivery driver's were pushy and left in a hurry when i asked about the scratches.
Posted
Dear Valued BestBuy Client,
We're saddened that you had to experience this. To better assist you, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Abdulhussain Posted
Refrigerator top left door squeak when opening. Neither Best Buy nor Samsung is willing to help fixing this problem.
Posted
Hi Abdulhussain,
We understand your disappointment with not having the best experience with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150163386) to help our team pull up your information when you message us.
Thank you.
-Ricardo
AliS Posted
So for good experience. I any way like samsung. Thanks
Posted
Hi AliS,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Dryquick Posted
Basic (3) door stainless steel frigid. NO water to leak. Plastic bins; drawers; No frills. Keeps items cold; Does not keep veggies crisp. Lettuce wilts quickly. Overall good item for the price
Posted
Hi there,
We understand how you feel about your refrigerator's performance. Let us help you.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
We would love to speak to you to learn more details about how we could help. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579282) to help our team pull up your information when you message us.
Thank you.
-Kimberly
WilsonF Posted
The right door doesn't close properly, so I exchange for samsung 27, unfortunately I loos $116. cause they charge me for a gift card that I won on Black Friday.
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
user356428 Posted
Big refrigerator. Only downside is that the glass in the shelves aren’t removable making it impossible to completely clean up spills.
Posted
Good day,
We are committed to providing you a better experience than your current refrigerator. Let us help you achieve that.
Here are steps to take to remove and clean the shelves of your fridge. Please click the link and watch the instructional video for tips.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146669031, to help our team pull up your information when you message us.
Have a great day.
-John