- Rated 3 out of 5 stars
Cool - But could be so much more!
Randy Posted
I love my Samsung Fridge, especially the 27" touch screen. So why the 3 star review? Because it's pretty limited in what you can do with it. It has issues connecting to local websites Ex. HomeAssistant. You can only install a limited number of Widgets/Apps on it, and by limited I mean they barely exist. They have also discontinued some of the features that were selling points like the AI vision for what's in the fridge. They have limited support for things like your doorbell cam or home automation. Doesn't support Reolink (currently or that I've found) menus could be easier, Bigsby seems limited in what it can do with the other devices (Stove/Dishwasher) at least it does not explain them well or offer options. "Turn on the Oven light", I can't do that, Turn on the Range light, I cant' do that. After 3 or 4 extra trys the you might hit the right command to do it. I like the 4 doors, the drink center, the different types of ice, the white glass doors don't show finger prints. The doors can open with a touch if your hands are full. It's a great fridge, but.... They really should have done better on the built-in beautiful touch screen. They can easily update this at any time. Sadly the pending update removes features. So, happy but disappointed.
I would recommend this to a friendBrand response from Samsung
Posted
Hi Randy,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Rated 3 out of 5 stars
Love it, but it needs more support
TheMulletMaam Posted
I love the screen, I love being able to put pictures up and not have the typical mess of magnets. The only bummer is there's not a lot of apps you can use, and for some reason Samsung stopped supporting the ability to look into your main fridge. You can now only look at what's in your doors via your phone
I would recommend this to a friendBrand response from Samsung
Posted
Hello there,
Sharing your review of the fridge matters. Allow us to help.
Here is a link to the features and apps your Family Hub fridge can get.
Family Hub
https://www.samsung.com/us/explore/family-hub-refrigerator/features/
Upon checking, this fridge has a feature called AI Vision Inside, which recognizes select fresh foods that you put in and take out of your fridge.
Please refer to your user manual for more details. Turn to pages 62 to 63, "AI Vision Inside."
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250925100116971/DA68-04752V_T-TYPE_RF9000D_EN_MES_CFR_250806.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151648828) to help our team pull up your information.
Have a great day.
^Camille
- Rated 3 out of 5 stars
the screen stopped working
Rosell Posted
I loved the refrigerator, everything was perfect, I love the bottom part, it can be used as a refrigerator or freezer, and it's very spacious, but after two months the screen turned off and didn't turn on again for no apparent reason.
I would recommend this to a friendThis review is from Samsung - 36 in. Wide Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with AI Family Hub+ - Stainless Steel
Brand response from Samsung
Posted
Rosell, we understand the importance of a reliable fridge. Allow us to help.
We recommend checking this guide if your family hub screen is not working. Please click on the embedded word.
Refrigerator panel or Family Hub screen is blank or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-family-hub-screen-is-blank
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150239128) to help our team pull up your information.
Have a great day.
^Camille
- Rated 3 out of 5 stars
Best refrigerator
Luke Posted
We are thrilled with our new refrigerator! It's smart, stylish, and incredibly versatile. However, I rated it 3 stars due to the bad delivery experience. We were informed by BestBuy that we would receive a call or text when the delivery was en route, but after waiting for hours, the call we received was from the driver stating he was already at our home and could only wait for 5 minutes. Unfortunately, I was 15 minutes away, so I had to instruct him to leave the refrigerator outside our garage. It was extremely heavy, and my wife and I struggled to move it inch by inch inside. Adding to the confusion, I received a text an hour after the driver had left, indicating that my item would arrive soon. This sequence of events leads me to believe there may have been a mix-up or miscommunication in the delivery process.
I would recommend this to a friendBrand response from Samsung
Posted
Dear Valued Best Buy Client,
We appreciate that you're thrilled to have your new refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the delivery process. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Rated 3 out of 5 stars
Beautiful Refrigerator
JoseM Posted
It's a beautiful Refrigerator, I love it, very smart you can connect to you phone and everything but it's very small on the inside. It's made to looks beautiful works for a couple that doesn't cook much. And the AI view It's the worse thing ever, the cameras are pretty bad, the app can't even realize what are you putting there.
I would recommend this to a friendBrand response from Samsung
Posted
JoseM, thank you for your review of the refrigerator. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
- Rated 3 out of 5 stars
Refrigerator
JoelErice Posted
Nice unit, highly recommended to anyone who like to enjoy watching while in the kitchen
I would recommend this to a friendThis review is from Samsung - 36 in. Wide Bespoke 23 Cu. Ft. 4-Door Flex French Door Counter Depth Refrigerator with AI Family Hub+ - Stainless Steel
Brand response from Samsung
Posted
JoelErice, we are glad to know you love the features of your fridge. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
