Samsung 36 in. Wide Bespoke 23 Cu. Ft. 4 Door Flex French Door Counter Depth Refrigerator with Auto Open Door Stainless Steel RF23DB9700QLAA

91% would recommend to a friend

Customers are saying

Customers have good things to say about the product's appealing design, overall performance, and convenient beverage center. Many also appreciate its generous capacity, auto-open doors, and welcome lighting. However, some customers have reported concerns regarding the ice maker and the refrigerator's noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 2 out of 5 stars
Not for us
PatrickM Posted 8 months ago
Too small the ice would drop Even if you had the drawer pulled out to get ice which caused ice too fall to the lower shelf's. When it was unbox at delivery glass door was shattered. Return for larger LG
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Hi Patrick M,

Thank you for choosing Samsung for your appliance needs. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

-Leo
Rated 2 out of 5 stars
Samsun refrigerator
VirginiaD Posted 1 year ago
The refrigerator has a noise and start liking water
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.

We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.

Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#

If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.

Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
Mahesh
MaheshS Posted 11 months ago
We bought this on feb 2025. In July 2025, the refrigerator temperature was higher than 45F and freezer temperature 29F with settings of 36 and -4F. Ice maker will not work. It took more than 15 days for servicing.
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 10 months ago
Hi Mahesh,

We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.

Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1150164895) to help our team pull up your information when you message us.

Thank you.

-Ricardo

Page 1 0 of 0 reviews

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Customers are saying

This summary was generated by AI based on customer reviews.

Rated 2 out of 5 stars
Not for us
PatrickM Posted 8 months ago
Too small the ice would drop Even if you had the drawer pulled out to get ice which caused ice too fall to the lower shelf's. When it was unbox at delivery glass door was shattered. Return for larger LG
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 8 months ago
Hi Patrick M,

Thank you for choosing Samsung for your appliance needs. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

-Leo
Rated 2 out of 5 stars
Samsun refrigerator
VirginiaD Posted 1 year ago
The refrigerator has a noise and start liking water
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 1 year ago
VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.

We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.

Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#

If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.

Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.

Have a great day.

^Camille
Rated 2 out of 5 stars
Mahesh
MaheshS Posted 11 months ago
We bought this on feb 2025. In July 2025, the refrigerator temperature was higher than 45F and freezer temperature 29F with settings of 36 and -4F. Ice maker will not work. It took more than 15 days for servicing.
I would recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from Samsung
Posted 10 months ago
Hi Mahesh,

We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.

Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1150164895) to help our team pull up your information when you message us.

Thank you.

-Ricardo

Page 1 0 of 0 reviews

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Not for us

PatrickM Posted 8 months ago

Too small the ice would drop Even if you had the drawer pulled out to get ice which caused ice too fall to the lower shelf's. When it was unbox at delivery glass door was shattered. Return for larger LG

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from Samsung

Posted 8 months ago

Hi Patrick M,

Thank you for choosing Samsung for your appliance needs. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

-Leo Samsung

Samsun refrigerator

VirginiaD Posted 1 year ago

The refrigerator has a noise and start liking water

Posted 1 year ago

VirginiaD, we strive to guarantee that your fridge functions at its best at all times. Let's help you.

We recommend following the resources below to rectify your concern about the leaks. Please choose from the options provided and select the one that best matches the issue you are experiencing with the leak. Kindly click on the embedded word if one prompts, and also watch the video if one prompts.

Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#

If you hear noise from the fridge, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompts, and watch the video if one prompts.

Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1147273522) to help our team pull up your information.

Have a great day.

^Camille Samsung

Mahesh

MaheshS Posted 11 months ago

We bought this on feb 2025. In July 2025, the refrigerator temperature was higher than 45F and freezer temperature 29F with settings of 36 and -4F. Ice maker will not work. It took more than 15 days for servicing.

I would recommend this to a friend

Posted 10 months ago

Hi Mahesh,

We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.

Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1150164895) to help our team pull up your information when you message us.

Thank you.

-Ricardo Samsung

Customer Ratings & Reviews