See more imagesSamsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - White Glass
- Model:
- RF29DB970012AA
- SKU:
- 6571690
Highly rated by customers for:
See more imagesHighly rated by customers for:
KevinG Posted
We recently remodeled our kitchen to accommodate a larger refrigerator, and after extensive research, we were thrilled to find this Samsung model that seemed to meet all our needs. Unfortunately, upon delivery and installation, the temperature fluctuated significantly between 38-40 degrees, just like another reviewer mentioned. Needless to say, we were extremely disappointed. We contacted Best Buy immediately and were initially informed that a replacement would arrive the following Monday. However, the next day, we received an email stating the new fridge wouldn't arrive until Thursday, leaving us without a refrigerator for nearly a week. As a gesture of goodwill for the inconvenience, we politely requested an extended warranty. Disappointingly, Best Buy refused, stating they were unable to do so. While we understand things happen, it's difficult to have confidence in a product that malfunctions on day one, especially considering its price point. We've always enjoyed Samsung products, and while we appreciate the initial promise of a quick replacement, we believe Best Buy could have demonstrated greater flexibility and customer service in this situation. We hope they reconsider their stance and strive to regain our confidence.
This review is from Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
CarolynC Posted
The first refrigerator did not work. Had to wait a week for another one to be delivered. Meanwhile our food we put in the first refrigerator went bad and they didn’t give us replacement cost for our spoiled food. Plus the new refrigerator only came with one ice scooper. Not happy with Best Buy service
This review is from Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Refrigerator with Auto Open Door - Stainless Steel
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
WahidS Posted
My order for counter deep was entered wrong . After we found out it was out of stock for counter deep
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Kunal Posted
Ice is not making at all ever since the installation.
Posted
Kunal, we understand that dealing with an ice maker that does not make ice can be disappointing. Let us help.
Below is a link to help you diagnose if the ice maker is not making any ice. Please click on the embedded word and watch the video included.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147866339) to help our team pull up your information.
Have a great day.
^Camille