See more imagesSamsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - White Glass
- Model:
- RF29DB990012AA
- SKU:
- 6571684
Highly rated by customers for:
See more imagesHighly rated by customers for:
Raymond Posted
I wish there was a way to test this thing out before buying. I have the previous 4 door with the screen and there are only a few things with the Bespoke i would consider as upgrades. Screen size, brightness and looks are upgrades. Downgrades, when you approach the screen is dark or screen saver is on. You have to tap twice to see the clock or anythingelse. It dispenses room temperature water that's also at a lower pressurethan the previous. To retrieve ice you have to tilt the scoop and pull the tray or you risk the scoop striking the top area. The cameras completely stopped working not even a week after purchase, I was already too tired of setting up repairs because of the previous one so i left it alone, a week and a half later or so they miraculously resumed operation. This thing decides on its own what apps to delete and what to retain. Alexa pops up without being summoned, the words mentioned at the time aren't even close to the name, had to turn it off. The flex zone doesn't get as cold as the previous one on the same settings.
Posted
We understand the disappointment with how the refrigerator overall performs, Raymond. Let us help.
We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
The link below contains the troubleshooting steps when the water dispenser dispenses warm water. Browse the guide until the "Water from the dispenser is warm" section. You may also watch the attached video from start to finish.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
For further assistance with other features, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147459160) to help our team pull up your information when you message us.
Thank you.
-Angelica
GovardhanaR Posted
Has its own issues.. the water filter is not that great. Tested the water from the refrigerator and found the tds is not all effective.. and effectiveness is like any other ordinary refrigerator... Paying so High price just for the screen is also not making any sense to me now. I would have brought a bigger smart television. That's just my view..
Posted
Hi GovardhanaR,
Thank you for sharing your experience with us. We understand how important water quality and overall value are when investing in a Family Hub refrigerator, and we’re here and fully willing to help review your concerns in more detail.
To look into this further, including the water filter performance and any questions you have about the unit’s features, please contact us through any of the channels below, and our team will be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151538709) to help our team pull up your information.
Thank you.
^Camille
Christina Posted
Nice, spacious, BUT screen went black after 6 months from purchase. I love all the other features
This review is from Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
Posted
Hi Christina,
It’s good to hear that the design and features have been a strong part of your experience.
If the display ever seems unresponsive, there are a few simple checks you can explore that often help restore normal interaction. For example, gently touching the panel or opening a door may wake the display, and reviewing settings such as Sabbath Mode or Child Lock can ensure the screen is operating as expected. A quick power reset can also be a helpful step to refresh the system.
For detailed guidance, you can visit this support resource:
https://www.samsung.com/us/support/troubleshoot/TSG10007236/
Please keep this reference number for your records: 1152364336.
Should you have any questions or if you would like additional assistance, we’re always happy to help through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We truly appreciate you being part of the Samsung family.
Glaiza
Samsung Care
Whyuneednickname Posted
Looks like an awesome fridge, but it has not been delivered yet!
Posted
Dear Valued Best Buy Client,
Thank you for choosing Samsung for your appliance needs.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up about your order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
PlatonP Posted
good product, but the fact that it broke on the first day, I didn't like it.
Posted
Hello PlatonP,
We want to inquire more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
ApurvaJ Posted
Good and the delivery was on time and installation was good
This review is from Samsung - 36 in. Wide Bespoke 29 Cu. Ft. 4-Door Flex French Door Smart Refrigerator with AI Family Hub+ - Stainless Steel
Posted
We appreciate your excellent experience with your refrigerator's delivery and installation, ApurvaJ. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
LarR Posted
We love the flexible design but after only 6 years the compressor failed. It took nearly a month, and two authorized service providers, to get it fixed. Fortunately only the freezer section was affected and we have a separate freezer, But for such an expensive refrigerator this was totally unacceptable. Samsung, do better.
Posted
Hi there,
We can feel your disappointment with this fridge. We are here to help you.
We are glad to hear that the fridge has been fixed. We know how important it is to have a working fridge.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148275184), and it will help our team pull up your information.
^Rodel