- Rated 2 out of 5 stars
Note to self DONT BUY APPLIANCES FROM BEST BUY!
CristalG Posted
This whole process has been a nightmare, i bought this refrigerator the first week of July took them about 2 weeks to bring it to me, they sent the wrong size panels and bestbuy called me saying they would help fix the issue just to find out after being on the phone for 30 minutes that i needed to go into the store to have them fix the issues there and once I went into the store they tell me i had to call customer service and have them do it. It was a mess ! and they still sent the wrong panels 3 different times so they finally sent the right ones today August 12th and now I can tell my refrigerator panels are off by an inch on top and it's obvious. Im not much of a complainer but I'm paying way too much for this refrigerator for it to not be perfect as what it should be. Another thing I asked the installers to make sure the water that should be coming out from the refrigerator is working right and he told to just look it up on YouTube and I can figure it out myself. I wish this whole thing was a joke but this was my experience.
I would recommend this to a friendThis review is from Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready
Brand response from Samsung
Posted
Dear Valued Best Buy Client,
We know your disappointment about your overall experience with the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Rated 2 out of 5 stars
Samsung refrigerator
ErinS Posted
One month ice maker isn't making ice. Thats one reason we replaced our last refrigerator no ice.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hi Erin,
We know how important it is to have a working ice maker. Let us help you with your refrigerator.
Here is a link for troubleshooting steps for your ice maker that is not making ice. Please watch the video and click on the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147360034) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Rated 2 out of 5 stars
Stylish, Yes. Functional Without Handles? Not So.
ronnienichol Posted
We’ve had this refrigerator for about a month and are returning it. While it’s sleek and modern, several usability issues make it impractical for daily use. Handles The lack of handles was our biggest issue. Both my husband and I instinctively reach for where handles should be, leaving fingerprints across the front despite the “fingerprint-resistant” finish. After a month, it still felt unnatural. Water Station Door The water station door isn’t intuitive. Without a handle, finding where to press or pull each time feels clumsy. What should be a simple motion becomes a small but constant frustration. Water Station Space The water station takes up a large portion of the left door’s interior. If you store a lot of condiments or ingredients, you’ll lose valuable space. The built-in pitcher is convenient, but the trade-off in usable storage isn’t worth it. Freezer Door Again, no handle. We didn’t realize how much we relied on a good grip until this design. It looks clean but feels awkward every time. Freezer Drawers Inside the freezer, the two-tier drawer system isn’t smooth. The top drawer for ice and smaller items blocks access to the lower section, so you end up fumbling around to reach what you need. Visually, it’s a beautiful appliance, but day-to-day function matters more. For us, the design choices sacrificed practicality for aesthetics, and that made it a return.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hello Ronnienichol,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
- Rated 2 out of 5 stars
Do not recommend
IngridG Posted
The refrigerator although very nice it is not fingerprint resistant and the filter is really hard to change not as easy at it looks! With Samsung I would recommend getting extended warranty! My daughter has the same one and is having problems with the filter too! Wouldn’t recommend!
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hello IngridG,
We understand how you feel about your refrigerator and the process of changing the water filter. We're here to help.
We have shared a video link below that we suggest watching from 2:04 to 2:33 for tips on cleaning the exterior of your fridge to prevent leaving fingerprint marks.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Additionally, below is a link with instructions to help when changing the water filter on your refrigerator. Please check the embedded words and watch the video for more details.
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150676745) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Rated 2 out of 5 stars
Bottom freezer
DissatisfiedCustomer Posted
I don't usually do reviews so I'll be brief. I like everything about this refrigerator except the pitcher and the bottom freezer. The pitcher is nice to have and I like how it refills itself but the lid slides off while pouring so I have to hold it. A new one would cost $206. Not willing to pay that much for a pitcher. The problem is the freezer. I called for service and had the rollers replaced 2 times already and still having problems opening and closing the bottom freezer door. I should not have to pull and push so hard to open and close. I cannot upload a video! Also, the freezer gets really frosty and the ice cubes are not as nice as the photos shown.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass
Brand response from Samsung
Posted
Hello,
We understand how you feel about your overall experience with the refrigerator. Let us help.
Here is a link to troubleshooting steps when frost forms in the freezer.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
You may also refer to the unit's user manual for other solutions when the fridge/freezer is overcooling. Turn to page 68.
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
For further assistance with the freezer door, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147406681) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Rated 2 out of 5 stars
Just meh
KWLH88 Posted
Its stylish and cool looking but other than that im not sure. This is the second one theyve delivered and it still has issues. Anytime you use the autofill pitcher the water dispenser side leaks in the door. So you have a pool of water eventually leaking down to the floor.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
- Rated 2 out of 5 stars
Bad experience + Misleading product description
BacTr Posted
The title said Custom Panel Ready -> very misleading since the fridge came with no panels. You would have to buy your panels separately... First delivery guys said they cannot bring the fridge in because my front door was not wide enough and I have to pull the door trims out. I told them they can, but they still refuse to bring it in. HOWEVER, the second team did it in a flash..... Other than that, the fridge works well. Food is still with around 90F ambient. Just the experience that ruined the product...
I would recommend this to a friendThis review is from Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready
Brand response from Samsung
Posted
Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144765107
^Rainly
- Rated 2 out of 5 stars
Worst Customer Service.
JustHere Posted
Best Buy’s customer service is the worst I have ever experienced. Claire, Joel, and the rest of the team are horrible. The supervisors are incompetent and they just blatantly lie. I will never purchase anything from this place again. Considering the amount of money I spend at this place you would think that customer loyalty would matter. But I guess not. You just lost a loyal customer.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Rated 2 out of 5 stars
Sight unseen
Rpacanza Posted
Came with a lot of dents, surface-wise that were unseen due to bubble seranwrap covering. I mean it know it was a couple hundred off, but still paid 1500 for it. Otherwise unit itself funtions great.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
- Rated 2 out of 5 stars
Samsung Refrigerator
MykeeshaR Posted
I love the refrigerator makes to different types of ice. The refrigerator even have an alarm on it just in case you leave it open.
I would recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hi MykeeshaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel
- Rated 2 out of 5 stars
Defective Product
TewodrosB Posted
Defective product sent twice. I had to choose a different brand. Honestly, i like the way they design the product but not at this time. It needs intensive quality control.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Dear Valued Best Buy Client,
To better assist you with this, don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to discuss your experience with the received unit.
Have a great day.
^Charles
- Rated 2 out of 5 stars
Not a reliable refrig
JeffW Posted
The new refrig keeps shutting off! Best Buy is replacing it.
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Rated 2 out of 5 stars
Not happy
Faith Posted
I did not like freezer drawer feels cheap will not last long. Hard to push the ice drawer back to dig in the freezer for food. Returning to get a side by side
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hello,
Thank you for your review about your experience with your Samsung refrigerator's drawer.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Rated 2 out of 5 stars
Good looking fridge terrible performance, broke 1y
TommyL Posted
Fridge worked for a year then stopped cooling. Refrigerant leak was what was stated by tech. Good looking fridge, terrible performance. Ice making is slow. Can’t recommend buying another Samsung appliance
No, I would not recommend this to a friendThis review is from Samsung - 36 in. Wide BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel
Brand response from Samsung
Posted
Hi Tommy,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Here is a link for troubleshooting steps for your refrigerator that is leaking, kindly watch the video and click the embedded words.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-back-wall-of-the-refrigerator
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147316004) to help our team pull up your information when you message us.
Thank you.
-Ricardo
