Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Stainless Steel
Model: NE63B8611SS/AA
SKU: 6491829
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Customers regard the 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ highly for its rapid heating and cooking capabilities, as well as its ease of cleaning. The sleek design is also appreciated by users. However, some customers have noted a slight humming sound from the induction coils during operation.
I have a love/hate relationship with Samsung appliances - I the concept, but more often than not, I'm chatting with tech support a few days after they're delivered. I love the induction cooktop. I love the Boost mode and how I can have boiling water for a cup of tea in less than a minute. I love how easy it is to clean up after cooking (no more cleaning heavy cast-iron grates)! Unfortunately, mine was delivered and setup with the front left burner not working - right before Thanksgiving. I wasn't able to request warranty service on the Samsung website as it told me no service was available in my area. I called and got stuck in an automated menu that didn't recognize the buttons I was pushing to select customer support. Finally, I used the chat feature on the website - but getting help was way too complicated. I provided them with my proof of purchase, a description of my problem and a picture of the error code (which, according to the manual, was caused by a bad sensor). None of this got passed on to the serviceman who arrived, so he also requested my proof of purchase and for me to recreate the error code. Because he wasn't given this information in advance, he didn't have the part, so he had the sensor shipped to me and returned two weeks later to install it. Upon disassembling the entire range, he found that the existing sensor was fine, it just wasn't connected. So, because Samsung's quality control is lacking, I cooked Thanksgiving dinner without the use of the most convenient burner on the cooktop. Now that I have all four burners working, I am mostly happy with my purchase. My last Samsung cooktop had touch sliders on the cooktop to turn on and set the burner - I always had issues with those when my hands were wet. I am happy to go back to traditional dials. That being said, there are two things I would change about them: 1) The Boost mode on the induction burners is only activated if you turn the dial clockwise from Off to 9/Boost. I was used to having a separate button for this, so it took me a minute reading the manual to figure this out. I would prefer it to have its own spot on the knob rather than sharing a space with the number 9 and getting one or the other depending on which way you turn the dial. 2) The large front right burner is great, but to make it fit, they put the smaller rear burner more toward the center of the cooktop. That rear burner is visually distinctly to the left of the larger front burner, however, the dial that controls the rear burner is the one furthest to the right. I have to study the knobs to remember that the third knob turns on the rightmost burner. I've had guests report to me that my cooktop wasn't working because they were turning on the wrong burner. As far as the oven goes, I've had a convection over for as long as I can remember, but I love the added Air Fryer feature. I haven't tried the steam clean yet, but the self-cleaning function works great. The interior light burned out within a few weeks of the range being installed, which was a bit annoying. Otherwise, my only real suggestion for improving the oven would be to have a deeper storage drawer. Finally, I wasn't able to connect the range to the SmartThings app on my iPhone. After much back and forth with Samsung support, they asked if I had an Android device in the house. After installing SmartThings on my son's Galaxy phone, I was able to get add the range - although the only things I have used the app for thus far are setting the time and creating an automation that turns the microwave light on when the cooktop is turned on. Overall, now that I'm past the bugs, I'm happy with my purchase.
This review is from Samsung - 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ - Black Stainless Steel
Posted by LeslieM
Overall, we like our new Samsung induction range, but there were a few shortcomings: 1) The induction makes a vibrating buzzing noise when using the "boost" temperature dial setting. Pots will actually start to vibrate off the "burner" zone if your range is not perfectly level. 2) Speaking of burner zones, the layout is not traditional and somewhat awkward with wasted space. 3) The convection oven fan shroud is large and bulky. It is in a terrible location that essentially removes about 1.5" of shelf depth -- some of our larger pizza sheets will not fit into this oven. 4) The timer setting is not as intuitive as other appliances and the instructions are not well written. It only accepts minutes, no seconds. If for example you enter "830" thinking you are entering 8 minutes and 30 seconds, you are wrong -- you are entering 830 minutes. Now for some pros: 1) It heats a lot faster than our previous electric stove (which was not induction). 2) It is relatively easy to clean. The oven door is even removable, making it easier to clean the back of the oven.
Posted by IsraelS
We received the stove in July but have not had the opportunity to use it yet as we are in the process of moving. We applied for the Samsung promotion for the free pans. We received an email stating that we were approved to get the pans. To date, we have still not received the code to order the pans. Samsung customer service is very difficult to deal with. Now we have been told that we have to wait up to twelve weeks to get the code to get the pans for the promotion. It is ridiculous to have to wait many months to get the pans. By the time we wait another twelve weeks to get the code and then the time for shipment, we will probably not have the pans for the holidays. If you purchase the stove, plan on buying new pans for the induction range if you do not have them already. The drawer at the bottom of the stove is very small and cannot be used to store anything. There is a gap at the back of the stove and on the sides next to the counter. We hope that we do not have to deal with Samsung Customer service in the future. When we turned the stove on, the fan is very loud. We will add another review once we use the stove.
Posted by Kitty1
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