- Rated 2 out of 5 stars
QLED
DemetriaB Posted
QLED DOESNT SHOW GOOD AS REGULAR SAMSUNG. WASNT WORTH THE MONEY. PICTURE SHOWS FUZZY
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
DemetriaB,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
- Rated 2 out of 5 stars
not for the technical challenged!
IngeB Posted
The picture is great, but my main complaint is: No instructions on how to actually use it. It is hard to navigate, and the dinky remote is not very helpful. It took us about a day to figure out how to use it..... somewhat! I still have difficulties. It is hard to get back to a show you had been watching, if you by mistake lightly touched the remote, and it switched. It has not Guide to really tell you what you are watching. Searching for a show is a huge undertaking, because you sit there wasting a few hours scrolling, trying to find something worth watching. Normal volume is muffled, so you have to turn on the (oh, what did they call it?) amplified volume. Then the most comfortable setting is around 17, or you blast your eardrums out. I can't figure out how to add apps that I want. All in all, I should have bought a more user friendly TV. But hey, if you are a computer Wizz, go for it.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
IngeB,
We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your TV model to view or download the available guides.
The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.
For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.
If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
Not a good choice for me.
RachelC Posted
This TV is too big for our apartment. I should have measured ten times instead of three. Also, the picture isn't great and the sound is out-of-sync. I don't know why. I bought a Samsung thinking it would be better quality and so far, the basics, like color, sound and pixelation are not good. Not the best choice for me. If I could return it, I would.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
RachelC,
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
Bad picture quality
FRAAA Posted
Bad picture quality and doesn't have any optical output. Built in sound is also bad. I have spent money to install it on my wall so couldn't return.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
FRAAA,
We appreciate your feedback on the picture quality of Samsung’s Q7F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
- Rated 2 out of 5 stars
Cheap tv
Printerguy Posted
Cheap tv no bells and whistles. If you just need a replacement thisbis fine
I would recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
Printerguy,
Thank you for your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Rated 2 out of 5 stars
ALOT of studder/judder
EricS Posted
Bright color and very strong contrast. Viewing angle is bad. HDR looks like garbage streaming, not to bad from 4k disks. Slow processor. ALOT of stutter/judder watching tv shows. The old samsung I had only suffered this watching old tv shows from the 70s and 80s. This 1 is ALL the time. Disappointed to say the least.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
EricS,
Thank you for your feedback on the Samsung Q7F TV and your experience when watching fast-motion content. If the picture appears blurry or unnatural during high-speed scenes, there are several settings you can adjust to improve motion clarity.
Go to: Home > left directional key > Settings > All Settings > Picture > Expert Settings, and review these key settings:
Picture Clarity Settings
• Off: Disables all motion enhancement
• Auto: Automatically adjusts motion clarity based on content
• Custom: Enables manual control of:
o Judder Reduction: Smooths motion in film-based content
o LED Clear Motion: Increases sharpness during fast movement
o Noise Reduction: Helps reduce distortion in lower-quality sources
Additional Picture Controls
• Brightness – Adjust overall image brightness
• Contrast – Controls the difference between light and dark areas
• Sharpness – Enhances the definition of object edges
• Color – Adjusts color intensity for more natural or vivid tones
We hope these settings help improve your viewing experience, especially with fast-moving content. If you'd like further assistance, feel free to reach out to Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
- Rated 2 out of 5 stars
Dont waste you money
719dontbuycrap Posted
Color is fine, picture and refresh rates are good but live streaming is a joke. It disconnects from wifi every 10 min. Contacted bestbuy and they dont care and told us to call the manufacturer. Not a good TV for as much online streaming is required nowadays.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
Hi,
Thank you for sharing your experience. If your TV is having trouble connecting to Wi-Fi, try the following steps:
1. Keep the TV within 50 feet of your modem or router and reduce interference from other devices or walls.
2. Power cycle your TV and router by unplugging both for 30 seconds, then plugging them back in.
3. If you're using an Ethernet cable, verify it's functional. If using Wi-Fi, move the router closer to the TV.
4. Run a Smart Hub Connection Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
5. Also check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi
6. If the issue persists, consider a factory reset: Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you still need help, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
Hope you like troubleshooting issues
Austin Posted
Between the ads on the home screen, the input delay from the remote, and the home screen freezing, you’ll be doing yourself a disservice by purchasing this tv. Skip the Samsung TV and look at Sony (or any other brand). I had zero issues with my Sony TV and nothing but frustration with this Samsung. Maybe Samsung should focus on making a properly functioning television before loading it up with advertisements.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
Austin,
We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
Very Slow and Laggy
STEPHENP Posted
I have had 4 Samsung Tvs and this one is the slowest and lags alot. I wont get another one.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
Hi STEPHENP,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website.
~Samsung Advisor
- Rated 2 out of 5 stars
Bum buy
user345014 Posted
So sorry I purchased this Samsung. It automatically reverts to Samsung Plus when turned on. Have to go to input and select Directv EVERY time to access channels. May be a great marketing tool but never buy again.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
user345014,
While your TV may currently default to Samsung TV Plus when powered on, you can customize what your TV does at startup by adjusting the Start Screen Options.
To do this, navigate to: Settings > All Settings > Advanced Features > Start Screen Option and choose from the following:
1. Start with Smart Hub Home – Automatically launches Smart Hub when the TV is turned on. You can enable or disable this option based on your preference.
2. Autorun Multi View Casting – If you cast YouTube content from your mobile device, the TV will automatically display the content using Multi View.
3. Autorun Multi View Mirroring – When you screen mirror your mobile device, Multi View will automatically open to show your device’s screen.
If you need help adjusting these settings or have any other questions, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Rated 2 out of 5 stars
Picture died after 5 days
CHRISTIS Posted
Decent TV but the picture crapped out after about a week. Got a replacement and so far everything works but it was disappointing.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
CHRISTIS,
We appreciate you sharing the issues you initially experienced with Samsung’s Q7F TV. Thank you for your patience throughout the inconvenience of arranging an exchange.
If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
- Rated 2 out of 5 stars
Samsung
BeckkimT Posted
I can’t say we will buy another Samsung. The price was great but the audio in the tv is terrible. On some shows where there is soft speaking you can’t hear what they are saying then it goes to commercials and the volume goes really loud .. so bizarre! We thought the Ai in the tv would help regulate sound and picture quality. Would not recommend . Thought about returning but too much trouble.
No, I would not recommend this to a friendThis review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Brand response from Samsung
Posted
BeckkimT,
Thank you for sharing your experience with volume fluctuations on your Samsung TV. Sudden changes in volume can often be related to audio settings or content differences between sources or apps.
Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now
If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
