Samsung 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025) QN65Q7FAAFXZA

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Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)

Model:: QN65Q7FAAFXZA; |
SKU:: 12161446

Highly rated by customers for:

95% would recommend to a friend

Customers are saying

Customers have good things to say about the product's Picture Quality. They appreciate the excellent picture quality, noting its clean, crisp color and sharp definition.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 3 out of 5 stars
A TV isn't a TV with half a Remote!
StevenN Posted 10 months ago
I upgraded from a Samsung Samsung - 55" Class 6 Series LED 4K UHD TV. I went with Samsung since I didn't want to have to relearn the remote on a different brand TV. I gave this TV 3 out of 5 stars Just because I Hatred the remote. No numeric Keypad! Are you kidding me. I feel I got cheated by a half a remote! I key in most of all my channels using a keypad and I am quick entering Channels using the Key Pad. Maybe I am old but this remote is very basic and unfriendly. The remote is missing all the simplified labeled buttons that made Samsung remotes user friendly. I feel most older people will never be able to use this remote. To top it off it has rechargeable batteries, so you need to flip the remote over so the solar panel can charge the batteries! Whats wrong with replacing batteries every 5-7 years. The only reason I kept this TV was because My old Samsung TV remote worked and from what I see all the Functions of the old remote works with the New TV. That is the only reason I kept the New TV. Was the engineer drunk when he made this remote?? Maybe the Next Remote will even Have less buttons. I hate having to scroll left and right and select the Numbers and select done to enter the channel??? I still can't believe there isn't that many complaints on how useless this remote is? Thankfully you can Buy a old remote such as the BN59-01301A Samsung LCD TV Remote control which does wonders and is easier to hold it makes all the difference and makes a TV a TV. When I look the New remote I just want to take a Hammer to it and put it in the Land fill and wish it good riddance. Now the TV I paid extra to have a Samsung TV and I do have to say it definitely out does my old 55" TV. Picture is Much sharper it also is much faster when selecting smart channels or using the Tizen software. I love the 4K up scaling when it works or is noticeable. Older movies don't always look as sharp. If I had a 4k Blu-ray player I bet the Picture would be assume. So Glad I got the Qled TV. I wish I had the extra Money as I would of loved to purchase a Oled TV. Also to note, sometimes I literately have to turn the sound up to 100 on some movies so must be poor quality movies. I am thinking on getting a sound bar in the near future. I really wish all TV's came with better speakers. All in all the TV is assume but plan on getting a remote for a lot easier operation. Enclosed are some Pictures of the new remote VS the Old. As you can see all the functions on the old remote which are some how embedded in the New remote? Good Luck!
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Unhelpful (3)
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Brand response from Samsung
Posted 10 months ago
StevenN,

We're sorry you found the included remote difficult to use. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The Remote Control Guide is also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
TV IS OVERALL GOOD FOR THE PRICE
user469948 Posted 6 months ago
Overall this is a really good TV. The picture quality is great bright clear and vibrant especially when watching sports or streaming in 4K. The QLED display looks awesome both during the day and at night and the size fits perfectly in a living room. The only downside is the smart TV side can be a little glitchy at times. Every once in a while the system freezes or apps stop responding and I have to unplug the TV to reboot it. It does not happen all the time but it is noticeable when it does. All in all I am happy with the TV and would still recommend it. If Samsung can clean up a few software issues it would be even better.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
user469948,

We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Volume control on my SMART TV
DavidF Posted 7 months ago
The only thing that is subpar on my 65 in Samsung qled TV is the sound.Once you turn the TV off and turn it back on the next day it will blast the volume like it's trying to blow out the speaker's. And there seems to be a common adjustment on the volume it's either to loud or to low. Plus the great remote is all for us elderly people very touchy.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
DavidF,

We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Solid TV for Price
Wilson Posted 5 months ago
I opted for this model over the base model because it has 3 hdmi ports instead of 2. I don't observe a noticeable improvement in picture quality over 3yr older, similar Samsung models. It has a slim profile which is nice for a TV this size. Setup is easy and the UI is decent. I use primarily for streaming/apps and occasional gaming. My biggest gripe is the banner ads that always show at the homescreen. For the price, I wish there was a way to disable this, but I believe it's "standard" for smart Tvs these days. You ARE the product, sigh. Overall, for the price I'm satisfied but there's definitely higher quality options from Samsung and across the market.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
Wilson,

Thank you for sharing your thoughts on Samsung's Q7F TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Samsung TV
SmartWave Posted 10 months ago
BO Manuals or books, just a bunch of QR codes. Took more than 6 hrs to set up and almost 2 weeks later I’m still having problems navigating. The remote is very difficult to use also. The only great thing I can say about this unit is the great picture.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 10 months ago
SmartWave,

We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Would I purchase again, probably not
Ihatenicknames Posted 4 months ago
Its ok. The screen has such a glare to it. Any light on in the room just glares off the screen. Bought it on line. picked it up at the store. Process went fine. The sound it not very good. You have to turn it up to 40 something to get to were you can hear it. I doesn't have smart sound if somethings loud it turns it down or up depending. Sound is it's biggest down fall. I'd pass on this one. There has to be something better out there. Color is not very vibrant either.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
Hi,

Thank you for purchasing the Samsung Q7F TV and for sharing your feedback regarding screen reflections. Lighting conditions vary from room to room, and reflections may be more noticeable depending on placement and ambient light. For optimal glare control, we recommend positioning the TV to minimize direct light on the screen or consulting with a professional installer for best placement.

Samsung’s Glare Free technology, engineered to minimize reflections from ambient light, is available on the QN90F Neo QLED 4K and higher. Anti Reflection is also featured starting with the S85F OLED and up.

Sudden changes in volume can often be related to audio settings or content differences between sources or apps.

Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now

If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
TV is Great. The Remote Failed within 3 weeks
Doug Posted 10 months ago
Love the TV. The remote failed and will not hold a charge. I am getting the run around from Samsung. I have requested a new remote and they keep putting me through the same steps, which dont work. Its unfortunate that Samsung support is terrible. I would have rated this TV higher if it wasnt for the remote issue
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Unhelpful (3)
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Posted 10 months ago
Hi Doug,

I’m sorry to hear your SolarCell Remote is not holding a charge. Please try the following steps, which may help resolve the issue:

1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected.
2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control
3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now

If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Samsung TV
CindyS Posted 4 months ago
TV was damaged when delivered. Once replaced, we live the quality of the picture.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
CindyS,

We appreciate you sharing the issues you initially experienced with Samsung’s Q7F TV. Thank you for your patience throughout the inconvenience of arranging an exchange.

If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
It's okay.
JennaB Posted 6 months ago
Nice picture but overly co.icated home and guide. The voice feature is nice but numbers would be better to have as well.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
JennaB,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
OK but it cost more than I was expecting
BC1224 Posted 7 months ago
It is OK. It would be a lot simpler if it does not ask to connect to wifi nor TV channel since it will be connected through HDMI.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
BC1224,

Thanks for sharing your review of Samsung’s Q7F TV. We appreciate your feedback and will be sure to pass it along to the appropriate teams.

Should you need assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Good TV
SLMO Posted 7 months ago
Hate the extremely small remote control! Buttons are too small and too close together! Screen picture is good
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
SLMO,

Thanks for sharing your thoughts on the remote - we'll be sure to pass this along to our internal teams.

If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Great tv
Jack Posted 9 months ago
I love the tv. The salesman was rude. Everything elase was good. I wont be doing business with that person ever again.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Brand response from Samsung
Posted 9 months ago
Hi Jack,

Please know that you're leaving a review and 3-star rating for the 65" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Annie
Newhouse Posted 7 months ago
Not enough option No HDMI out No audio out No videos out No optical out
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
Hi there Newhouse,

We're sorry of this misunderstanding - your Q7F features 3x HDMI ports. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.

For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443

Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Build Quality concerns
SangPiC Posted 4 months ago
So far, it’s pretty good. There’s a ventilation grille on the back of the TV, I believe. However, the material feels quite soft, which raises some concerns about build quality—so I’m giving it a lower rating.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
SangPiC,

Thank you for sharing your thoughts on the Q7F TV's build quality - we'll be sure to pass this along to our internal teams.

If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Difficult to control
JOEZ Posted 9 months ago
Problematic to switch between regular TV and streaming. Need to use both the cable remote and the TV remote, and frequently need to turn it off and back on to switch, and even then it's quite frustrating.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 9 months ago
JOEZ,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Its ok
Customer Posted 6 months ago
I mean nothing to see here. Not user friendly have to have Samsung account just to do anything annoying. My Nfl app isnt working. Look for better options not worth.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
Customer,

We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
A Poor Company To Do Business With
Buffalo Posted 1 year ago
Pitiful customer service and follow-up by Best Buy representatives. I can’t express how disappointed I was with a company which we had truly trusted with all our appliance and technology purchases prior. I can truly say we will not be purchasing from Best Buy in the future because they have become a poor excuse as far as customer service is concerned.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 1 year ago
Buffalo,

Please know you are leaving a review and 3-star rating for the 2025 Q7F TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the Q7F TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
review
DeniseS Posted 5 months ago
TV and in store service was great. Excellent. Paying proved to be most difficult.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
DeniseS,

It appears your 3-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Sound barrer
BeverlyyR Posted 5 months ago
Sound is very low. We had to get a soundbar to hear much better
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
BeverlyyR,

Thanks for sharing your thoughts on Samsung's Q7F. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Unhappy camper
FredrickL Posted 11 months ago
Great product but I had to pay $250 for installation when the promotion said it was free. The reps at the store acknowledge the free installation but the computer when checking out didn't.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 11 months ago
FredrickL,

Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist

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Customers are saying

Customers have good things to say about the product's Picture Quality. They appreciate the excellent picture quality, noting its clean, crisp color and sharp definition.

This summary was generated by AI based on customer reviews.

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Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)

Model:: QN65Q7FAAFXZA; |
SKU:: 12161446

Highly rated by customers for:

Rated 3 out of 5 stars
A TV isn't a TV with half a Remote!
StevenN Posted 10 months ago
I upgraded from a Samsung Samsung - 55" Class 6 Series LED 4K UHD TV. I went with Samsung since I didn't want to have to relearn the remote on a different brand TV. I gave this TV 3 out of 5 stars Just because I Hatred the remote. No numeric Keypad! Are you kidding me. I feel I got cheated by a half a remote! I key in most of all my channels using a keypad and I am quick entering Channels using the Key Pad. Maybe I am old but this remote is very basic and unfriendly. The remote is missing all the simplified labeled buttons that made Samsung remotes user friendly. I feel most older people will never be able to use this remote. To top it off it has rechargeable batteries, so you need to flip the remote over so the solar panel can charge the batteries! Whats wrong with replacing batteries every 5-7 years. The only reason I kept this TV was because My old Samsung TV remote worked and from what I see all the Functions of the old remote works with the New TV. That is the only reason I kept the New TV. Was the engineer drunk when he made this remote?? Maybe the Next Remote will even Have less buttons. I hate having to scroll left and right and select the Numbers and select done to enter the channel??? I still can't believe there isn't that many complaints on how useless this remote is? Thankfully you can Buy a old remote such as the BN59-01301A Samsung LCD TV Remote control which does wonders and is easier to hold it makes all the difference and makes a TV a TV. When I look the New remote I just want to take a Hammer to it and put it in the Land fill and wish it good riddance. Now the TV I paid extra to have a Samsung TV and I do have to say it definitely out does my old 55" TV. Picture is Much sharper it also is much faster when selecting smart channels or using the Tizen software. I love the 4K up scaling when it works or is noticeable. Older movies don't always look as sharp. If I had a 4k Blu-ray player I bet the Picture would be assume. So Glad I got the Qled TV. I wish I had the extra Money as I would of loved to purchase a Oled TV. Also to note, sometimes I literately have to turn the sound up to 100 on some movies so must be poor quality movies. I am thinking on getting a sound bar in the near future. I really wish all TV's came with better speakers. All in all the TV is assume but plan on getting a remote for a lot easier operation. Enclosed are some Pictures of the new remote VS the Old. As you can see all the functions on the old remote which are some how embedded in the New remote? Good Luck!
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 10 months ago
StevenN,

We're sorry you found the included remote difficult to use. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The Remote Control Guide is also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
TV IS OVERALL GOOD FOR THE PRICE
user469948 Posted 6 months ago
Overall this is a really good TV. The picture quality is great bright clear and vibrant especially when watching sports or streaming in 4K. The QLED display looks awesome both during the day and at night and the size fits perfectly in a living room. The only downside is the smart TV side can be a little glitchy at times. Every once in a while the system freezes or apps stop responding and I have to unplug the TV to reboot it. It does not happen all the time but it is noticeable when it does. All in all I am happy with the TV and would still recommend it. If Samsung can clean up a few software issues it would be even better.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
user469948,

We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Volume control on my SMART TV
DavidF Posted 7 months ago
The only thing that is subpar on my 65 in Samsung qled TV is the sound.Once you turn the TV off and turn it back on the next day it will blast the volume like it's trying to blow out the speaker's. And there seems to be a common adjustment on the volume it's either to loud or to low. Plus the great remote is all for us elderly people very touchy.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
DavidF,

We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Solid TV for Price
Wilson Posted 5 months ago
I opted for this model over the base model because it has 3 hdmi ports instead of 2. I don't observe a noticeable improvement in picture quality over 3yr older, similar Samsung models. It has a slim profile which is nice for a TV this size. Setup is easy and the UI is decent. I use primarily for streaming/apps and occasional gaming. My biggest gripe is the banner ads that always show at the homescreen. For the price, I wish there was a way to disable this, but I believe it's "standard" for smart Tvs these days. You ARE the product, sigh. Overall, for the price I'm satisfied but there's definitely higher quality options from Samsung and across the market.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
Wilson,

Thank you for sharing your thoughts on Samsung's Q7F TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Samsung TV
SmartWave Posted 10 months ago
BO Manuals or books, just a bunch of QR codes. Took more than 6 hrs to set up and almost 2 weeks later I’m still having problems navigating. The remote is very difficult to use also. The only great thing I can say about this unit is the great picture.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 10 months ago
SmartWave,

We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Would I purchase again, probably not
Ihatenicknames Posted 4 months ago
Its ok. The screen has such a glare to it. Any light on in the room just glares off the screen. Bought it on line. picked it up at the store. Process went fine. The sound it not very good. You have to turn it up to 40 something to get to were you can hear it. I doesn't have smart sound if somethings loud it turns it down or up depending. Sound is it's biggest down fall. I'd pass on this one. There has to be something better out there. Color is not very vibrant either.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
Hi,

Thank you for purchasing the Samsung Q7F TV and for sharing your feedback regarding screen reflections. Lighting conditions vary from room to room, and reflections may be more noticeable depending on placement and ambient light. For optimal glare control, we recommend positioning the TV to minimize direct light on the screen or consulting with a professional installer for best placement.

Samsung’s Glare Free technology, engineered to minimize reflections from ambient light, is available on the QN90F Neo QLED 4K and higher. Anti Reflection is also featured starting with the S85F OLED and up.

Sudden changes in volume can often be related to audio settings or content differences between sources or apps.

Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now

If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
TV is Great. The Remote Failed within 3 weeks
Doug Posted 10 months ago
Love the TV. The remote failed and will not hold a charge. I am getting the run around from Samsung. I have requested a new remote and they keep putting me through the same steps, which dont work. Its unfortunate that Samsung support is terrible. I would have rated this TV higher if it wasnt for the remote issue
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 10 months ago
Hi Doug,

I’m sorry to hear your SolarCell Remote is not holding a charge. Please try the following steps, which may help resolve the issue:

1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected.
2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control
3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now

If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Samsung TV
CindyS Posted 4 months ago
TV was damaged when delivered. Once replaced, we live the quality of the picture.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
CindyS,

We appreciate you sharing the issues you initially experienced with Samsung’s Q7F TV. Thank you for your patience throughout the inconvenience of arranging an exchange.

If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
It's okay.
JennaB Posted 6 months ago
Nice picture but overly co.icated home and guide. The voice feature is nice but numbers would be better to have as well.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
JennaB,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
OK but it cost more than I was expecting
BC1224 Posted 7 months ago
It is OK. It would be a lot simpler if it does not ask to connect to wifi nor TV channel since it will be connected through HDMI.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
BC1224,

Thanks for sharing your review of Samsung’s Q7F TV. We appreciate your feedback and will be sure to pass it along to the appropriate teams.

Should you need assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Good TV
SLMO Posted 7 months ago
Hate the extremely small remote control! Buttons are too small and too close together! Screen picture is good
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
SLMO,

Thanks for sharing your thoughts on the remote - we'll be sure to pass this along to our internal teams.

If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Great tv
Jack Posted 9 months ago
I love the tv. The salesman was rude. Everything elase was good. I wont be doing business with that person ever again.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 9 months ago
Hi Jack,

Please know that you're leaving a review and 3-star rating for the 65" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Annie
Newhouse Posted 7 months ago
Not enough option No HDMI out No audio out No videos out No optical out
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 7 months ago
Hi there Newhouse,

We're sorry of this misunderstanding - your Q7F features 3x HDMI ports. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.

For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443

Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Build Quality concerns
SangPiC Posted 4 months ago
So far, it’s pretty good. There’s a ventilation grille on the back of the TV, I believe. However, the material feels quite soft, which raises some concerns about build quality—so I’m giving it a lower rating.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 4 months ago
SangPiC,

Thank you for sharing your thoughts on the Q7F TV's build quality - we'll be sure to pass this along to our internal teams.

If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist
Rated 3 out of 5 stars
Difficult to control
JOEZ Posted 9 months ago
Problematic to switch between regular TV and streaming. Need to use both the cable remote and the TV remote, and frequently need to turn it off and back on to switch, and even then it's quite frustrating.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 9 months ago
JOEZ,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Its ok
Customer Posted 6 months ago
I mean nothing to see here. Not user friendly have to have Samsung account just to do anything annoying. My Nfl app isnt working. Look for better options not worth.
No, I would not recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 6 months ago
Customer,

We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
A Poor Company To Do Business With
Buffalo Posted 1 year ago
Pitiful customer service and follow-up by Best Buy representatives. I can’t express how disappointed I was with a company which we had truly trusted with all our appliance and technology purchases prior. I can truly say we will not be purchasing from Best Buy in the future because they have become a poor excuse as far as customer service is concerned.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 1 year ago
Buffalo,

Please know you are leaving a review and 3-star rating for the 2025 Q7F TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the Q7F TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
review
DeniseS Posted 5 months ago
TV and in store service was great. Excellent. Paying proved to be most difficult.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
DeniseS,

It appears your 3-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Sound barrer
BeverlyyR Posted 5 months ago
Sound is very low. We had to get a soundbar to hear much better
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 5 months ago
BeverlyyR,

Thanks for sharing your thoughts on Samsung's Q7F. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist
Rated 3 out of 5 stars
Unhappy camper
FredrickL Posted 11 months ago
Great product but I had to pay $250 for installation when the promotion said it was free. The reps at the store acknowledge the free installation but the computer when checking out didn't.
I would recommend this to a friend
This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)
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Posted 11 months ago
FredrickL,

Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist

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Top Mentions

A TV isn't a TV with half a Remote!

StevenN Posted 10 months ago

I upgraded from a Samsung Samsung - 55" Class 6 Series LED 4K UHD TV. I went with Samsung since I didn't want to have to relearn the remote on a different brand TV. I gave this TV 3 out of 5 stars Just because I Hatred the remote. No numeric Keypad! Are you kidding me. I feel I got cheated by a half a remote! I key in most of all my channels using a keypad and I am quick entering Channels using the Key Pad. Maybe I am old but this remote is very basic and unfriendly. The remote is missing all the simplified labeled buttons that made Samsung remotes user friendly. I feel most older people will never be able to use this remote. To top it off it has rechargeable batteries, so you need to flip the remote over so the solar panel can charge the batteries! Whats wrong with replacing batteries every 5-7 years. The only reason I kept this TV was because My old Samsung TV remote worked and from what I see all the Functions of the old remote works with the New TV. That is the only reason I kept the New TV. Was the engineer drunk when he made this remote?? Maybe the Next Remote will even Have less buttons. I hate having to scroll left and right and select the Numbers and select done to enter the channel??? I still can't believe there isn't that many complaints on how useless this remote is? Thankfully you can Buy a old remote such as the BN59-01301A Samsung LCD TV Remote control which does wonders and is easier to hold it makes all the difference and makes a TV a TV. When I look the New remote I just want to take a Hammer to it and put it in the Land fill and wish it good riddance. Now the TV I paid extra to have a Samsung TV and I do have to say it definitely out does my old 55" TV. Picture is Much sharper it also is much faster when selecting smart channels or using the Tizen software. I love the 4K up scaling when it works or is noticeable. Older movies don't always look as sharp. If I had a 4k Blu-ray player I bet the Picture would be assume. So Glad I got the Qled TV. I wish I had the extra Money as I would of loved to purchase a Oled TV. Also to note, sometimes I literately have to turn the sound up to 100 on some movies so must be poor quality movies. I am thinking on getting a sound bar in the near future. I really wish all TV's came with better speakers. All in all the TV is assume but plan on getting a remote for a lot easier operation. Enclosed are some Pictures of the new remote VS the Old. As you can see all the functions on the old remote which are some how embedded in the New remote? Good Luck!

I would recommend this to a friend

This review is from Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)

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Posted 10 months ago

StevenN,

We're sorry you found the included remote difficult to use. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The Remote Control Guide is also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

TV IS OVERALL GOOD FOR THE PRICE

user469948 Posted 6 months ago

Overall this is a really good TV. The picture quality is great bright clear and vibrant especially when watching sports or streaming in 4K. The QLED display looks awesome both during the day and at night and the size fits perfectly in a living room. The only downside is the smart TV side can be a little glitchy at times. Every once in a while the system freezes or apps stop responding and I have to unplug the TV to reboot it. It does not happen all the time but it is noticeable when it does. All in all I am happy with the TV and would still recommend it. If Samsung can clean up a few software issues it would be even better.

Unhelpful (0)

Posted 6 months ago

user469948,

We appreciate your feedback regarding your Q7F TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.

If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.

~ Samsung Specialist Samsung

Volume control on my SMART TV

DavidF Posted 7 months ago

The only thing that is subpar on my 65 in Samsung qled TV is the sound.Once you turn the TV off and turn it back on the next day it will blast the volume like it's trying to blow out the speaker's. And there seems to be a common adjustment on the volume it's either to loud or to low. Plus the great remote is all for us elderly people very touchy.

No, I would not recommend this to a friend

Posted 7 months ago

DavidF,

We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist Samsung

Solid TV for Price

Wilson Posted 5 months ago

I opted for this model over the base model because it has 3 hdmi ports instead of 2. I don't observe a noticeable improvement in picture quality over 3yr older, similar Samsung models. It has a slim profile which is nice for a TV this size. Setup is easy and the UI is decent. I use primarily for streaming/apps and occasional gaming. My biggest gripe is the banner ads that always show at the homescreen. For the price, I wish there was a way to disable this, but I believe it's "standard" for smart Tvs these days. You ARE the product, sigh. Overall, for the price I'm satisfied but there's definitely higher quality options from Samsung and across the market.

Posted 5 months ago

Wilson,

Thank you for sharing your thoughts on Samsung's Q7F TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist Samsung

Samsung TV

SmartWave Posted 10 months ago

BO Manuals or books, just a bunch of QR codes. Took more than 6 hrs to set up and almost 2 weeks later I’m still having problems navigating. The remote is very difficult to use also. The only great thing I can say about this unit is the great picture.

SmartWave,

We appreciate you sharing your experience with the included remote. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

Learn TV Remote is another feature designed to help users become familiar with the layout and function of each button on the Samsung remote. When enabled, pressing any button (except the Power button, which will still turn off the TV) will prompt the TV to announce the button’s name and its purpose – without affecting TV operation.

This teaching mode is especially useful for users who are visually impaired or new to Samsung remotes. To enable this feature, go to: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, simply press the Return key twice.

If you’d like more assistance with this feature, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

Would I purchase again, probably not

Ihatenicknames Posted 4 months ago

Its ok. The screen has such a glare to it. Any light on in the room just glares off the screen. Bought it on line. picked it up at the store. Process went fine. The sound it not very good. You have to turn it up to 40 something to get to were you can hear it. I doesn't have smart sound if somethings loud it turns it down or up depending. Sound is it's biggest down fall. I'd pass on this one. There has to be something better out there. Color is not very vibrant either.

Posted 4 months ago

Hi,

Thank you for purchasing the Samsung Q7F TV and for sharing your feedback regarding screen reflections. Lighting conditions vary from room to room, and reflections may be more noticeable depending on placement and ambient light. For optimal glare control, we recommend positioning the TV to minimize direct light on the screen or consulting with a professional installer for best placement.

Samsung’s Glare Free technology, engineered to minimize reflections from ambient light, is available on the QN90F Neo QLED 4K and higher. Anti Reflection is also featured starting with the S85F OLED and up.

Sudden changes in volume can often be related to audio settings or content differences between sources or apps.

Please try the following adjustments to help stabilize your TV's audio:
1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps.
2. Change Sound Mode. Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.)
3. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio.
4. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now

If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website.

~ Samsung Specialist Samsung

TV is Great. The Remote Failed within 3 weeks

Doug Posted 10 months ago

Love the TV. The remote failed and will not hold a charge. I am getting the run around from Samsung. I have requested a new remote and they keep putting me through the same steps, which dont work. Its unfortunate that Samsung support is terrible. I would have rated this TV higher if it wasnt for the remote issue

Hi Doug,

I’m sorry to hear your SolarCell Remote is not holding a charge. Please try the following steps, which may help resolve the issue:

1. Reconnect the remote: Stand within 1 foot of the TV and press and hold the Return and Play/Pause buttons simultaneously for at least 5 seconds, or until a message appears confirming the remote is connected.
2. Check the remote's battery status. Go to: Settings > All Settings > General & Privacy > Remote Control
3. Ensure your TV is up to date. Go to: Settings > Support > Software Update > Update Now

If the issue persists after trying these steps, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent through the ‘Support’ section on our website.

~ Samsung Specialist Samsung

CindyS Posted 4 months ago

TV was damaged when delivered. Once replaced, we live the quality of the picture.

CindyS,

We appreciate you sharing the issues you initially experienced with Samsung’s Q7F TV. Thank you for your patience throughout the inconvenience of arranging an exchange.

If you have any questions about your new unit or need assistance with setup or features, we’re here to help. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist Samsung

It's okay.

JennaB Posted 6 months ago

Nice picture but overly co.icated home and guide. The voice feature is nice but numbers would be better to have as well.

JennaB,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

OK but it cost more than I was expecting

BC1224 Posted 7 months ago

It is OK. It would be a lot simpler if it does not ask to connect to wifi nor TV channel since it will be connected through HDMI.

Unhelpful (1)

BC1224,

Thanks for sharing your review of Samsung’s Q7F TV. We appreciate your feedback and will be sure to pass it along to the appropriate teams.

Should you need assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist Samsung

Good TV

SLMO Posted 7 months ago

Hate the extremely small remote control! Buttons are too small and too close together! Screen picture is good

SLMO,

Thanks for sharing your thoughts on the remote - we'll be sure to pass this along to our internal teams.

If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Specialist Samsung

Great tv

Jack Posted 9 months ago

I love the tv. The salesman was rude. Everything elase was good. I wont be doing business with that person ever again.

Posted 9 months ago

Hi Jack,

Please know that you're leaving a review and 3-star rating for the 65" Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist Samsung

Annie

Newhouse Posted 7 months ago

Not enough option No HDMI out No audio out No videos out No optical out

Hi there Newhouse,

We're sorry of this misunderstanding - your Q7F features 3x HDMI ports. If an Optical port is a crucial part of your setup needs, you’ll find that connection starting with our Q8F Series and above.

For future purchases, we recommend double-checking the product specs on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Specifications” tab (just beneath the Highlights section): https://www.bestbuy.com/site/samsung-43-class-q7f-series-qled-4k-uhd-samsungvision-ai-smart-tizen-tv-2025/6619443.p?skuId=6619443

Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.

~ Samsung Specialist Samsung

Build Quality concerns

SangPiC Posted 4 months ago

So far, it’s pretty good. There’s a ventilation grille on the back of the TV, I believe. However, the material feels quite soft, which raises some concerns about build quality—so I’m giving it a lower rating.

SangPiC,

Thank you for sharing your thoughts on the Q7F TV's build quality - we'll be sure to pass this along to our internal teams.

If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Specialist Samsung

Difficult to control

JOEZ Posted 9 months ago

Problematic to switch between regular TV and streaming. Need to use both the cable remote and the TV remote, and frequently need to turn it off and back on to switch, and even then it's quite frustrating.

JOEZ,

We appreciate you sharing your experience. To help you get the most from your TV and remote functions, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual & Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides.

For additional guidance, your TV also includes Accessibility features designed to assist with navigation and remote use.
• Learn Menu Screen provides audio guidance for on-screen menus by announcing the name and function of each item as you scroll – without making any changes. This is especially helpful for users who are visually impaired or new to Smart TV menus. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn Menu Screen. To exit, press the Return key twice.
• Learn TV Remote helps users become familiar with the layout and function of each button on the Samsung remote. Pressing a button (other than Power) will prompt the TV to announce its name and purpose, again without affecting TV operation. Enable via: Settings > All Settings > General & Privacy > Accessibility > Learn TV Remote. To exit, press the Return key twice.

If you’d like more assistance with these features, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

Its ok

Customer Posted 6 months ago

I mean nothing to see here. Not user friendly have to have Samsung account just to do anything annoying. My Nfl app isnt working. Look for better options not worth.

Customer,

We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your Q7F TV model to view or download the available guides.

The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides

If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

A Poor Company To Do Business With

Buffalo Posted 1 year ago

Pitiful customer service and follow-up by Best Buy representatives. I can’t express how disappointed I was with a company which we had truly trusted with all our appliance and technology purchases prior. I can truly say we will not be purchasing from Best Buy in the future because they have become a poor excuse as far as customer service is concerned.

Unhelpful (15)

Posted 1 year ago

Buffalo,

Please know you are leaving a review and 3-star rating for the 2025 Q7F TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.

Should you have questions on the Q7F TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Specialist Samsung

review

DeniseS Posted 5 months ago

TV and in store service was great. Excellent. Paying proved to be most difficult.

DeniseS,

It appears your 3-star review for the Samsung Q7F TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.

If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.

~ Samsung Specialist Samsung

Sound barrer

BeverlyyR Posted 5 months ago

Sound is very low. We had to get a soundbar to hear much better

BeverlyyR,

Thanks for sharing your thoughts on Samsung's Q7F. If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.

~ Samsung Specialist Samsung

Unhappy camper

FredrickL Posted 11 months ago

Great product but I had to pay $250 for installation when the promotion said it was free. The reps at the store acknowledge the free installation but the computer when checking out didn't.

Unhelpful (2)

Posted 11 months ago

FredrickL,

Please know that you're leaving a review and 3-star rating for the Q7F TV, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.

If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Specialist Samsung

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Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)

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A TV isn't a TV with half a Remote!

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Volume control on my SMART TV

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Would I purchase again, probably not

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TV is Great. The Remote Failed within 3 weeks

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Samsung - 65” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025)

A TV isn't a TV with half a Remote!

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TV IS OVERALL GOOD FOR THE PRICE

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Volume control on my SMART TV

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Solid TV for Price

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Samsung TV

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Would I purchase again, probably not

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TV is Great. The Remote Failed within 3 weeks

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OK but it cost more than I was expecting

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