See more imagesSamsung - 870 EVO 2TB Internal SSD SATA
- Model:
- MZ-77E2T0B/AM
- SKU:
- 6447128
See more imageswould recommend to a friend
AndrewP Posted
Normally Id highly recommend Samsung SSDs but a drive that I recently purchased (I assume) was defective and caused a short or something leading to a SATA port, cable, and power cable being severely damaged. So as a result of this damage I’m too scared to damage anything else to recommend buying any of Samsungs SATA drives.
Posted
AndrewP:
I’m very sorry for the difficulties you’ve experienced with your 870 EVOSSD. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We look forward to hearing from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Slayer Posted
The employee I was talking with, roped me into buying this SSD when I wanted an nvme style SSD, which the motherboard in the PC I built a few years ago, has a slot for.
Posted
Slayer:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you ever have questions or concerns regarding your SSD, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you for choosing Samsung.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
RogerK Posted
Could not Clone my new Samsung 2TB Hard drive using Samsung Magician or NTI using Win-7 or Win-10 desktop computer's to this new 2TB SSD. Also tried Acronis. Now none of my computers will even recognize the new SSD Samsung drive. It will not boot up either. This is the 2nd Samsung SSD that would not boot up after cloning. Three other Samsung SSD's worked fine for Win-Vista and Win-7 and Win-10. I will be returning this one to Best buy.
Posted
RogerK:
Thank you for sharing your review of the Samsung 870 EVO. Samsung stands behind the quality and performance of our SSDs with a limited 5-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you have not returned your drive yet and want to troubleshoot your issue first, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope to hear from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MostafaO Posted
After almost two years it stopped working and my laptop ro s not boot up and even I removed from my laptop and connected to another laptop but my laptop does not recognize it. I lost a lot of important data. I need to recovey data now.
Posted
MostafaO:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We hope to hear from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
mccBB Posted
Failed in 9 months. Samsung was not very interested without inconveniencing me greatly.
Kenneth Posted
pc is Dead .pc is Dead .pc is Dead .pc is Dead .pc is Dead .
Posted
Kenneth:
Thank you for sharing your review of Samsung’s 870 EVO SSD. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
We hope to hear from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />