See more imagesSamsung - 870 EVO 500GB Internal SSD SATA
- Model:
- MZ-77E500B/AM
- SKU:
- 6448028
See more imageswould recommend to a friend
Mike Posted
bought 17 of these in 1st half of 2021 and lots of them going bad already. used 10 of them at a local business and 7 of them have bad lba's and have lost data. tracking down the rest of them.
Posted
Mike:
I’m sorry to hear that the Samsung 870 EVO SSDs did not meet your expectations. This is not the quality we expect from our products.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Warranty Info
c) Contact Us
We hope to hear from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
repair Posted
had a problem with printing off computer.loaded software from computer to printer,every time I atempted to print, it went to save file.called for appointment with geek squard was informed they don'[t work on printers,told them i don,t want them to repair printer or computer,I just want to know what I was doing wrong.they said they would give me # to text support.they don't work on printers,my responce was I don't want work done to printer I just want to know where I went wrong.your rep hung up on me.now it took me three days to figure out what was wrong.which is why I pay a contractwith geek squad so I don't have to go through all. that crapI'm not a happy camper with that kind of service t
Posted
repair:
You are leaving a review for the 870 EVO SATA SSD. From your description, I believe your review was intended for a printer.
Should you ever need an Internal Solid State Drive, please consider Samsung. For further information on Samsung memory products, please visit https://www.samsung.com/us/computing/memory-storage/
Should you have any questions or concerns regarding our memory products, please contact Samsung Customer Support.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 8AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/
4) Facebook Messenger: https://www.facebook.com/samsungsupport
5) Twitter: https://twitter.com/SamsungSupport
6) Samsung Members App: offers support, news, tips, exclusive content, and diagnostic tools. Download from your mobile device app store.
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Shane Posted
I turned off my PC and unplugged it before leaving for vacation. When I got home plugged it in, powered up and got a bootdisk not found error. After some experimenting I have figured out the SSD crashed. I didn't really have a backup which is on me, but I've had HDDs last 10+ years. Definitely disappointed.
Posted
Shane:
We always aim to deliver a great experience, and it’s unfortunate to hear the 870 EVO SSD did not meet your expectations.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us at:
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Devis Posted
Bought this to upgrade from a hard disk drive and it makes a huge difference. I've heard good things about reliability, but it actually failed on me causing me to lose all my data. I'm not sure what went wrong with the drive but one day I booted up my laptop and Windows went into recovery mode. I tried to save it but it was too far gone. Had to bring it to the repair shop to get a fresh SSD and fresh install of Windows.
Posted
Devis:
I'm sorry that your experience fell short of expectations. This is not the quality we expect from our products.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
Thanks for sharing your experience.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Jdub Posted
Wouldn't work in my pc. Bios could not see it. Another brand could be seen and used.
Posted
Jdub:
Thank you for purchasing the Samsung 870 EVO SSD.
There are several reasons your SSD may not be detected in BIOS. BIOS may fail to support the SSD if it is outdated - please update the BIOS to the latest version. Also, your system may fail to detect the SSD if it is not properly connected – please disconnect the cable and reconnect. Lastly, you may need to connect the SSD to a different SATA port and try again.
If you should need further assistance with using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory) Available 8AM – 9PM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/
4) Facebook Messenger: https://www.facebook.com/samsungsupport
5) Twitter: https://twitter.com/SamsungSupport
6) Samsung Members App: offers support, news, tips, exclusive content, and diagnostic tools. Download from your mobile device app store.
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Rims Posted
Went bad in 7 months.. dell laptop showing hdd failure. Will call Samsung but not hopeful of a quick resolution as they would want to test at their end. Stuck with buying a new drive and losing all data. Went with Samsung thinkjng of a trusted brand.
Posted
Rims:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy
Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a solution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b. Manuals & Software
c. Warranty Info
d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e. Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope to hear from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SlowLenovoNoMore Posted
Could not get this SSD to boot up for cloning. PC could not recognize as #1 position in Booy. SanDisk worked perfectly
Posted
SlowLenovoNoMore:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
We would love the opportunity to look into this for you so we can provide additional troubleshooting assistance.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Papo Posted
Supposed to be a good product but didn’t work.maybe a fluke.
Posted
Papo:
Thank you for purchasing the Samsung 870 EVO SSD. We appreciate you sharing your experience with us.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy. Please contact Samsung Memory Support directly so that we can better investigate your speed issue and assist you towards a solution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SuckerFace Posted
It does not come with the screw you need. I had to return it and I also see that Best Buy deleted my previous bad review.
Posted
SuckerFace:
Thank you for purchasing the Samsung xx SSD. Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DLF1946 Posted
Failed after 5 months. Will never buy a Samsung HD again
Posted
DLF1946:
I’m very sorry for the difficulties you’ve experienced with your 870 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every 870 EVO SSD we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
TrentG Posted
Sucked it’s was extremely slow. I ended up returning
Posted
TrentG:
Thank you for your review of this Samsung 870 EVO SSD. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
We hope you will consider Samsung again in the future
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Martha Posted
Unavailable part making the PC useless until the part is available.
Posted
Martha:
Thank you for purchasing the Samsung 870 EVO SSD. Please know that these drives are not delivered with mounting screws since motherboard manufacturers typically provide the specific screws and spacers that fit the proprietary needs of each motherboard.
Should you ever have questions or need assistance using this product, please contact Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.samsung.com/us/support/contact/ Available 9AM-6PM EST (Mon-Fri)
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SamsungVictim Posted
You can search the Web about EVO 870 defective drives and Samsung kept it quiet for obvious reasons. I must be the unlucky one, because I happened to buy a refurbished 500GB EVO 870 from the defective batch knowingly or not acquired and sold by BB. When I tried to RMA my refurbished drive, Samsung informed me that refurbished drives are not warrantied, so my files are not recoverable, I can't even backup or clone my 870 EVO, tools are failing with errors. Trash EVO 870 and start installing everything from scratch is the only option. Sounds to like a big scam from the Best Buy, who quickly acquired new defective batches for EVO 870 and started selling them for half price as refurbished, where any claims to Best Buy or Samsung would lead to nowhere.
Posted
SamsungVictim:
I’m sorry to hear that your experience with Samsung’s 870 EVO SSD has fallen short of your expectations. Your feedback is very important to us and will be shared with our internal product team. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
If there’s anything we can do to further improve your experience, please let us know by calling Samsung Support at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
<img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />