Samsung 98” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025) QN98Q7FAAFXZA

Customers are saying

Customers praise the 98” Class Q7F Series QLED 4K UHD SamsungVision AI Smart Tizen TV (2025) for its exceptional picture quality. Reviewers state that anything you watch looks amazing on this TV. There were no negative comments about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Rated 1 out of 5 stars
Frustrating with broken equipment
Jayreal Posted 2 months ago
I want to start by saying that I truly appreciate the customer service team at Best Buy. The staff has been polite and professional each time I’ve spoken with them, and I can tell they are trying to help. However, I am extremely frustrated with my recent experience. I was delivered not one, but two broken TVs. After the first issue, I expected the replacement to solve the problem, but unfortunately the second TV also arrived damaged. Now I have to wait another two weeks for a resolution. This has been exhausting and very inconvenient. Waiting this long, especially after already dealing with one damaged product, is disappointing. I rely on my purchases to arrive in good condition, and this situation has caused unnecessary stress and delays. I appreciate the kindness of the employees, but I hope Best Buy improves its quality control and delivery process so other customers do not have to go through the same experience.
No, I would not recommend this to a friend
Unhelpful (4)
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Brand response from Samsung
Posted 2 months ago
Jayreal,

We're sorry to hear of your experience with Best Buy. We encourage you to share your feedback directly with Best Buy so they can address your concerns.

Should you have any questions or need assistance with the TV, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.

~ Samsung Specialist <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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94%

would recommend to a friend

Customers are saying

This summary was generated by AI based on customer reviews.

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Rated 1 out of 5 stars
Frustrating with broken equipment
Jayreal Posted 2 months ago
I want to start by saying that I truly appreciate the customer service team at Best Buy. The staff has been polite and professional each time I’ve spoken with them, and I can tell they are trying to help. However, I am extremely frustrated with my recent experience. I was delivered not one, but two broken TVs. After the first issue, I expected the replacement to solve the problem, but unfortunately the second TV also arrived damaged. Now I have to wait another two weeks for a resolution. This has been exhausting and very inconvenient. Waiting this long, especially after already dealing with one damaged product, is disappointing. I rely on my purchases to arrive in good condition, and this situation has caused unnecessary stress and delays. I appreciate the kindness of the employees, but I hope Best Buy improves its quality control and delivery process so other customers do not have to go through the same experience.
No, I would not recommend this to a friend
Unhelpful (4)
Report Comment
Brand response from Samsung
Posted 2 months ago
Jayreal,

We're sorry to hear of your experience with Best Buy. We encourage you to share your feedback directly with Best Buy so they can address your concerns.

Should you have any questions or need assistance with the TV, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.

~ Samsung Specialist <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

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Frustrating with broken equipment

Jayreal Posted 2 months ago

I want to start by saying that I truly appreciate the customer service team at Best Buy. The staff has been polite and professional each time I’ve spoken with them, and I can tell they are trying to help. However, I am extremely frustrated with my recent experience. I was delivered not one, but two broken TVs. After the first issue, I expected the replacement to solve the problem, but unfortunately the second TV also arrived damaged. Now I have to wait another two weeks for a resolution. This has been exhausting and very inconvenient. Waiting this long, especially after already dealing with one damaged product, is disappointing. I rely on my purchases to arrive in good condition, and this situation has caused unnecessary stress and delays. I appreciate the kindness of the employees, but I hope Best Buy improves its quality control and delivery process so other customers do not have to go through the same experience.

No, I would not recommend this to a friend

Unhelpful (4)

ReportComment

Brand response from Samsung

Posted 2 months ago

Jayreal,

We're sorry to hear of your experience with Best Buy. We encourage you to share your feedback directly with Best Buy so they can address your concerns.

Should you have any questions or need assistance with the TV, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.

~ Samsung Specialist <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Customer Ratings & Reviews