- Rated 2 out of 5 stars
Bottom panel
KarolinaS Posted
We love the navy bottom panel. Really easy to install. Only we had to pay for it, even panel was included, even confirmed when we scheduled the delivery date. We received the fridge with no panel, went to store and store manager would not give us the panels for free. Very disappointed after we got lied to. Will not shop at Best Buy anymore.
I would recommend this to a friendThis review is from Samsung - Bespoke 3-Door French Door Refrigerator panel - Bottom Panel - Navy Steel
Brand response from Samsung
Posted
Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your overall experience with BestBuy.
Have a great day.
-John
- Rated 2 out of 5 stars
Timing was an issue
EdisonC Posted
It arrived 5 weeks late from the expected delivery date.
I would recommend this to a friendThis review is from Samsung - Bespoke 3-Door French Door Refrigerator panel - Bottom Panel - White Glass
Brand response from Samsung
Posted
Hi EdisonC,
Having timing shift from what you originally expected can shape the overall experience, especially when you were planning around a specific delivery milestone for your home.
Delays beyond the expected delivery timeframe can affect planning and expectations for a new appliance. Since this concern relates to delivery timing, Best Buy is best positioned to review the situation and discuss available next steps. Their customer support team can be reached at 1‑888‑237‑8289.
Thank you for your feedback.
Meneleo
Samsung Care
- Rated 2 out of 5 stars
Long delivery waiting.
AdaM Posted
I was waiting since March for this and it just got delivery in June 24..
No, I would not recommend this to a friendThis review is from Samsung - Bespoke 3-Door French Door Refrigerator panel - Bottom Panel - Matte Black
Brand response from Samsung
Posted
Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
