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Dewey Posted
Very fragile piece. When first delivered, the piece came so damaged that the installer said they had to call for a replacement. The replacement took 2 months to come in and it was bent as well. Didn't want to wait so I just bent it back so that it would fit into the spot. I'd stick with the glass panels if you could because it's not worth the trouble going stainless steel.
This review is from Samsung - Bespoke 4-Door French Door Refrigerator Panel - Bottom Panel - Stainless Steel
Posted
Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
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haus Posted
so much drama. was supposedly in stock, but this panel was delivered without a fridge to put it on. Fridge delivered 6 weeks later nightmare
Posted
Hi There,
We appreciate your review of the refrigerator panel. We're happy that your refrigerator got delivered and customized with your selected panels.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145030540), which will help our team pull up your information.
Have a great day.
Melardo
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JamesS Posted
Good product however it took me 4 months to get it. After numerous cancellations from Best Buy and rescheduling. Finally when i recieved it they just dropped it off and didnt install it.
This review is from Samsung - Bespoke 4-Door French Door Refrigerator Panel - Bottom Panel - Stainless Steel
Posted
Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
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Dewey Posted
Way too easy to bend, came pretty beat up and was hard to put panel in compared to the glass panel.
This review is from Samsung - Bespoke 4-Door French Door Refrigerator Panel - Middle Panel - Stainless Steel
Posted
Hi Dewey,
We understand how you feel regarding this panel. We are here to help you.
We recommend checking the resources below for steps on how to install the panels on your fridge.
https://www.youtube.com/watch?v=cQeVqEo_c8k
We also recommend having a qualified installer install the panel to ensure that the panels will be installed correctly.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148090672), and it will help our team pull up your information.
^Rodel
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Juan Posted
Great product but I have been rescheduled 3 months.
Posted
Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store if you want to raise feedback about your overall experience with the panel.
Have a great day.
-John
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