See more imagesSamsung - Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray
- Model:
- NP960QGK-KG1US
- SKU:
- 6572183
Highly rated by customers for:
See more imagesHighly rated by customers for:
Kenny Posted
Everything was fine with the laptop. I know it was open box so I expected cosmetic imperfections. Later on I noticed a hairline crack on the top of the screen, so I'm pretty disappointed. On top of that, the return period is over so joke's on me.
SebastianS Posted
The screen is awful. It broke on its own without any impact after 6 months. Samsung won't take responsibility.
Posted
Salutations SebastianS, thanks for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Book4 Pro 360. We value your thoughts as we strive to improve the design and functionality of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer extended warranty options that would cover eligible devices. It's great for the unexpected situations like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Talk about peace of mind! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a staunch Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Lapaul999 Posted
Our experience with this computer and Samsung’s customer support has been horrible. Please do your research as there have been numerous reports of the screen on this computer cracking for no reason. But Samsung refuses to acknowledge this or fix it when it happens. Our device developed hairline fractures all of the screen within weeks with very light usage . It was not dropped and nothing was dropped on it. Unfortunately we did not know that this has been reported widely with this computer before we purchased it. Samsung gets around fixing this issue because once a device has “physical damage” it is no longer covered under warranty. They do not care that it is a product defect that caused this “physical damage”. They acknowledged that there were no signs that the unit had been dropped or that something had hit it. I was told that if you read their policy a cracked screen no matter what the reason voids the warranty. My daughter has also had issues with this unit being incredibly slow and will not connect to Wi-Fi. Also be aware that independent screen shops cannot purchase the screen to fix it so if you get a defective product like we did you will have to send it to Samsung & pay them nearly $800 for a new screen.
MarshallK Posted
Initially, I was very pleased and impressed with this laptop, but it has a major design flaw which has totally changed my opinion. The screen is very fragile. It cracked diagonally with no physical damage or stress. After this happened, o learned Samsung will not cover under the manufacturer warranty. I searched online about this issue and learned it is a recurring problem from many customers and was also present in the previous editions of this laptop. The bottom line is I am having to wait to get this machine repaired at my own expense, but currently there are no replacement screens that have been made available to vendors for repair. I suggest any potential buyers stay far away from Samsung laptops, and specifically this model.
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Good day MarshallK, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
ChGr Posted
Great computer from a technical-value perspective but the screen develops a crack randomly (screen material defect). We returned the first computer when it developed a screen crack the second night out of the box. We'll now be returning the replacement computer as it has also developed a screen crack after 1 week out of the box. For reference, we found the crack on the second computer upon returning from out of town (it was sitting on the counter the entire time untouched) and we've two other computers that are several years old that have never had this issue. If you do a little internet research you'll find that the screen cracking is relatively common however Samsung does not seem interested in addressing it.
Posted
Aloha ChGr, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options to your eligible devices that would protect your investment from physical damage. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Eddie5 Posted
I bought this brand new and after only 20 days the spacebar and some other keys are not returning properly after pressing. I tried to exchange but was told it was over the 15 day return period. I was then told I can purchase the extended 60 day return policy for around $50, so I said fine lets do it. Then I was told I couldn’t exchange it because I bought it on sale and would have to pay an additional $600 to exchange it. I was next told the only other option was to contact Samsung and do the manufacture warranty. I called Samsung and I was told the only option is to mail it to them for repair, which takes about two weeks! I need this for some classes im taking. Very disappointed.
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Howdy Eddie5, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to share any other feedback with us regarding the performance, functionality, or durability of your Galaxy Book4 Pro 360, please feel free to contact Samsung Support at your leisure. Thank you for being a devoted Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
SeanM Posted
Do not buy Laptop sits on my desk hooked up to my monitor and keyboard. Opened it the other day and the screen is cracked. Looked into it and it's a very common issue. Laptop was never handled incorrectly and has barely even been used as a laptop. This is not acceptable and Samsung will not acknowledge the issue or repair under warranty.
Posted
Please know you are leaving a review for the Samsung Galaxy Book4 Pro 360 2 in 1, not the service provided by a third party seller. Please follow up directly with the seller for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
MrJF Posted
Im disappointed it didnt work out. i was excited to own this laptop initially. I even took advantage of the opportunity to upgrade due to the cost savings compared to the lower-level edition. 3 weeks after my purchase I found a small crack on the screen. By the time I got to the store, it was a huge spider crack. I didn't drop the laptop, it was always in a sleeve when i took it outside of my home. luckily i was refunded it.
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Hi there MrJF, we appreciate you sharing your thoughts with us about your Samsung Galaxy Book4 Pro 360. We understand how important your device is to you and we are happy you were able to get this matter resolved with your store of purchase. We do offer a one year warranty on all products for manufacturing defects and workmanship. We hope you have found a laptop that meets and exceeds your needs. Please reach out to us again if you have any questions or to share additional experience with your Samsung products. Thank you for being a Samsung customer. -Elizabeth <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
BMT01 Posted
I would like to rate the laptop more of a 4 but since it was VERY CLEARLY a returned item AND missing the OEM charger and didn't come with the SPEN I have to rate this as 2. Very disappointed in Best Buy for charging someone full price for a returned and incomplete item. If you are looking to buy this laptop I would recommend going into a store to ensure you get what you pay for, or purchase from another place. Only positive was the shipping was fast.
MichaelH Posted
Do not buy. There is a manufacturing flaw with the screen which easily cracks when closed. The thin face of the screen hits the key board and cracks. Multiple complaints on Reddit. Samsung knows it is a flaw but will not fix. Will never buy another product from Samsung.
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Hello MichaelH, thank you for sharing your thoughts on your experience with using the Samsung Galaxy Book4 Pro 360. We value your feedback as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options that would protect your Galaxy devices in the event they were physically damaged. Without having more information available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Support if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JohnB Posted
Dont trust this laptop. Aux port works half the time. Bluetooth inconsistent. Files take forever to open. BRAND NEW computer and operating like its years old on day 1. I dont trust best buy or samsung with my important purchases anymore after this one. Im stuck with an unreliable computer every day for work.
Posted
Hello there JohnB, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" and "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. Feel free to contact us afterward if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JohnB Posted
Not a good product. I"m very careful with my computers turned it on one day and there was a crack on the screen. Quick google search shows 100's of people have the same issue. I will say the specs are amazing on this computer though.
Posted
Hello there JohnB, thanks for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Book4 Pro 360. We appreciate your feedback as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty on manufacturing defects in materials and workmanship. We also offer extended warranty that covers unlimited drops, spills, and mechanical breakdowns through Theft and Loss Coverage. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JasonH Posted
Best Buy was great. The screen broke from side to middle within 2 months. This thing is flimsy and is too big for the chassis. Would not recommend.
Posted
Greetings JasonH, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book4 Pro 360. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We do offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. If you would like to share additional feedback with us or if you would like any further assistance, let us know by contacting Support. Thank you for being a trustworthy Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Nder Posted
Not ehat i expected for the price. I like samsung products but this laptop is no go.
JaniceW Posted
Still waiting for printer to be connected to the laptop.
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Hey JaniceW, we appreciate your feedback on your Samsung Galaxy Book4 Pro. We understand how important specific features of your device are to you potentially on a daliy basis. Without knowing the specifics of the printer, whether hard wired or bluetooth, we recommend reaching out to the Samsung Support Team for assistance directly with your laptop. Thank you for being a Samsung customer. -Elizabeth <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JPENTERTAINMENT Posted
Purchased this thinking i was getting a high end laptop. What i got was a electronic paperweight. This thing is beyond slow. Every time i try to do something it freezes and says program not responding. Problem is i bought it for a certain purpose and by the time i got around to my project and realized just how bad this thing is it was past my return window. Best Buy won't even take it in trade towards something else. I ended up getting a MacBook pro. Unbelievable difference! A million times better machine!
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Hi there JPENTERTAINMENT, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung PC runs slowly or freezes" to conduct some simple troubleshooting steps on your device to help resolve what you may be experiencing with your PC. Let us know if you have any questions afterward by contacting Support. Thank you for being a faithful Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
AudioMustBeGood Posted
Screen cracks on its own just like the galaxy book 3. Sadly, One day you will open this laptop with one finger and the screen will be found cracked. Buy the protection plan, at least.
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Howdy AudioMustBeGood, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book4 Pro 360. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Please feel free to reach out to Samsung Support at your earliest convenience for further assistance. Thank you for being a valued Samsung customer. - Debra <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />