See more imagesSamsung - Galaxy Buds3 Pro Wireless Earbud Headphones - White
- Model:
- SM-R630NZWAXAR
- SKU:
- 6585613
Highly rated by customers for:
See more imagesHighly rated by customers for:
ColumbiaMD Posted
Item was described as open-box-Excellent. Upon opening the package, item inside has visible scratches. It's missing a pair of silicone eartips as well.
TiffanyR Posted
The worst earbuds ever!!! Purchased in June 2025 and right earbud has stopped charging. The worst part is I cannot return them Best Buys return policy allows for 15 day window. So I literally wasted $200.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Hello there TiffanyR, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you would like any further assistance or if you have any questions, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra
Tilegeek217 Posted
Removing the tips to install ones that fit is really difficult... i found online after my tore that you should just pry the remaining piece off. I'm leaving this review to warm others you could end up with something that doesn't work if you pry the wrong thing. I'm including a picture i hope helps others understand where the tips actually mount and not remove the piece it mounts to like i did. I've purchased many other ear buds and never experienced so much difficulty...as only one side works i can not comment on the quality of sound or noise canceling... this is just a buyer beware.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Greetings Tilegeek217, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears, and change them properly using our guideline that are available in "How to change the tips on your Galaxy Buds3 Pro." Be careful when handling the tips, and avoid using your fingernails when pulling off the tips, as they may tear. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thanks for being a devoted Samsung customer. - Debra
John Posted
Samsung needs to get it together with the headphones ive hade the Earbuds pro 2 and the new pro 3 and between the pro 2 and the pro 3 is that the pro 3 took a crap fastest than the pro 2 I've had literally 2 parts of pro 2's and they both took a dump i got the first set of pro 3's they made it a month returned them got another pair and those work like crap. Better off going with beats or bose
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Good day John, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we strive to make improvements with the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, however, we need more details regarding what may be occurring before we can do so. Please feel free to contact Support if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra
GAlarco1 Posted
The new Samsung buds are a disappointing step down from the previous model. The fit is exceptionally poor, and the battery life is inadequate. Furthermore, they seem to run warm, and the ambient sound setting significantly degrades the audio quality. There are even times when the ambient setting malfunctions completely, forcing me to disable it entirely.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Hey there GAlarco1, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Also feel free to check out, "All about your Samsung earbuds’ battery life," "Keep your Galaxy device at its normal operating temperature," and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing. Please let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a loyal Samsung customer. - Debra
RafikB Posted
The item came in with missing parts. It doesn't stay on my ears. This is a horrible experience.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Howdy RafikB, thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we continue to make improvements to our product line to better suit our customer's needs. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please let us know by reaching out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer. - Debra
svarela83 Posted
Bought these pro buds to go with my Samsung laptop back in September. The left earbud stopped working after the first use. Tried resetting to factory settings, no luck. Looks like I will be returning these..
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Howdy Svarela83, thank you for taking the time to share our sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate our feedback as we continue to make improvements on the performance and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. To sync your Galaxy Buds, all you need to do is place both earbuds into your ears. In the event that the earbuds are not synced properly, the earbud battery indicator light will flash red. This could mean that one earbud won't connect or work properly, and they need to be re-synced. Feel free to review, "Sync the Samsung earbuds to each other" and/or "Restart or reset your Samsung earbuds" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for being a dedicated Samsung customer. - Debra
Preplaycj Posted
The worst heard phone I've have ever used, these head phone will not stay in my ears. I ve tried all the tips. Sounds quality is bad and noise cancelling is worse. Both Sony and Bose have better headphones you can probably get better from TEMU.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Greetings Preplaycj, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds FE offers an awesome blend of features which include Active Noise Cancellation (ANC), comfortable fit with a redesigned wingtip, clear and crisp calls with three microphones, and integration with Samsung Galaxy AI for features like Live Translate. We would be more than happy to assist you further with what you may be experiencing with your device, however, we need more information before we can do so. If you would like any further assistance with troubleshooting your device, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
Dj001 Posted
Fall out of ears. Change tone of voice. Controls dont work consistently. I regret the purchase
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Good day Dj001, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also feel free to check out, "No, low, or poor audio quality on Samsung earbuds" and "Automatic noise adjustments on the Galaxy Buds3 Pro" to help resolve what you've described to be experiencing. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being a devoted Samsung customer. - Debra
Mike Posted
After a few months the case or buds won't charge. Wireless charging don't work as well. The light on the case keeps blinking.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Howdy Mike, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
DavidK Posted
What a shame. Upgrading from the buds pro, i was excited to start using these. After 2 uses, the right bud WILL NOT CHARGE. I insert the right bud into the case and the case LED just blinks red and gives me a notification on my phone that the buds have stopped charging due to moisture or debris. They're brand new, theres no moisture, and no debris. I used the Samsung Members app to post and search about my problem. Moderators removed my post. Samsung is clearly trying to do damage control as I've seen tons of people with this issue. Its a shame because these headphones are incredible. They fit better, they sound amazing, ANC is top tier, the controls are nice, etc. These would be 5 stars in my opinion. But what good are they if they dont charge properly? Maybe i got a bad batch, but i'm hesitant to try another pair. So if you're reading this, be warned, you may get a great pair that charges, or you may be stuck with dead buds.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Aloha DavidK, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra
RAM73 Posted
Great sound... when they work. Or when the case charges them. I had to return Buds2 Pro for a similar issue - the right bud stopped charging. Buds3 PRo had just come out so I grabbed them. Great sound! Cool features. Then within 2-months the right bud stopped charging and the case just blinks red. What's worse, a call to Samsung will be greeted with techs who don't know about the issue and just tell you to reset or bring the buds in for service. But one Google / Reddit search will show all the Buds3 Pro owners with the same issue. Namely, the Buds work for a few weeks then the right bud stops charging. Buy something else until Samsung gets their act together.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Aloha Ram73, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to conduct some troubleshooting steps on your device to help resolve what you've described to be experiencing with your Buds3 Pro. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
NicholasD Posted
The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Cass Posted
These earbuds are the worst I have had from Samsung. The shape and size does not fit my ear. If I move or talk they fall out. If touch controls are on and I touch them to push them back in my ears they disconnect my call. They do not charge properly all the time. The case will be 100%, but the buds are dead after being in the case all night. To put it simply, they just suck. Poor design and poor functionality. I gave them a chance and now I cant even return them. They are now starting to lose connection for a second or so at a time - it reminds me of the sound CDs make when they skip (remember that??). For comparison, for me, the Buds 2 Pro were great - I had no issues with them. I dropped and lost those while travelling and needed a new set. I'm no audiophile, so I won't say whether the sound quality is good - but its good enough for calls and casual music or podcast listening.
JEFFM Posted
There are the worst noise canceling earbuds that I have ever use. The sound is subpar compared to similarly priced models from Apple, Sony, and even Razer, the touch controls are rarely recognized and not intuitive, and the active noise cancelation's only noticeable effect is to make things sound worse.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Good day JEFFM, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. Your feedback allows us valuable insights to help us improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" and "Use touchpad commands for your Samsung Galaxy earbuds" to help resolve what you've described to be experiencing with your Galaxy Buds3 Pros. If you have any questions for us or if you would like further assistance afterward, please feel free to contact Support. Thank you for being a devoted Samsung customer. - Debra
BjornO Posted
Left ear bud wont charge. Started a couple weeks in which i was able to fix by following a youtube video explaining how you need to adjust tiny connectors with a screw driver. Fix didn't last long and I can no longer get it to work. Sound and features were good but I'm definitely not buying Samsung earbuds again
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Hey there BjornO, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your leisure. Thank you for being a valued Samsung customer. - Debra
ANTHONYG Posted
Right earbud died and refuses to charge or pair to a device, and the case now refuses to enter pairing mode. This is a very common and well documented issue for the buds that Samsung refuses to acknowledge and even outright denies warranty claims for. If you'd like to own a nearly $200 paperweight then by all means buy these, if you care about your wallet look elsewhere as Samsung wants $180 to repair these buds once they die of a well known failure they refuse to admit is of their own lackluster QA process. Truthfully all of this is a shame as the buds themselves were actually outstanding while they worked, but having such a catastrophic failure this early into their life and being told by the manufacturer that this isn't their problem has turned me off of Samsung buds forever. *note* I would add pictures and videos of the error occurring but Samsung currently has these buds at their Texas repair center and will not return them unless they have their $180
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Good day ANTHONYG, thank you for reaching out to share your sentiments with us about your experience using the Samsung Galaxy Bids3 Pro. We value your feedback as we continue to make improvements on our product line to better suit the needs of our customer base. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Please take a moment to review, "All about your Samsung earbuds’ battery life" and "Sync the Samsung earbuds to each other" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
TVReview Posted
If I could give it zero stars, I would. I love the sound, feel, and comfort of it, but the design is horrible. It stops charging after using it for a workout, and the case starts blinking red. On another occasion, the right earbud stopped working and wouldn’t charge. I changed it thinking maybe I bought a defective device, but the other one too was the same. Terrible device. Dont buy.
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Salutations TVReview, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your Buds3 Pros. Let us know if you have any questions for us afterward by reaching out to Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
UnhappyCustomer Posted
Constantly fall out of your ears and the extra controls make minor adjustments do un welcomed features
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Howdy UnhappyCustomer, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your constructive input as we improve our product line. Wearing your earbuds properly is very important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Your Galaxy Buds3 Pro utilize pinch and swipe gestures on the blade for controls, replacing previous tapping methods. These controls include pinching to play/pause (single), next track (double), or previous track (triple), and swiping up/down for volume. A pinch-and-hold action allows for custom controls or noise cancellation adjustments. If you would like further assistance after checking out the resource shared, please feel free to contact Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
Earbuds2ProBetter Posted
Very poor fit, I returned after a week. They would NOT stay in my ear. The Galaxy Buds 2 Pro were a much better fit and stayed in place, Samsung needs to go back to previous style of earbuds. Disappointed!!
This review is from Samsung - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted
Hello there Earbuds2ProBetter, thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds3 Pro. We appreciate your sentiments as we continue to make improvements to our product line to better suit our customer's needs. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance, please let us know by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra