- Rated 2 out of 5 stars
Not recommended.
MattE Posted
The sound bar is good(but massive), however the rear speakers and subwoofer are essentially useless. Even with their volume adjusted in the settings to be at their highest, you have to put your ear up to the speakers to even be able to they’re on.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello MattE,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
To improve your audio experience, the HW-Q800D features a wide range of sound modes and settings allowing you to fine tune the sound to your liking. Pressing the SOUND CONTROL button on your remote allows you to select the desired sound effect. You can select Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, and Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, with the sound mode set to standard, press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
By pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
Did not receive what was promised
user519636 Posted
I purchased an open box, that was listed as excellent. But when I picked up from the store I received a fine version. This was disappointedly misleading. The fine version did not include power cables or the wireless receiver so I will never be able to use the rear speakers. When I obtained power cables the device did work and I would still consider it good value.
I would recommend this to a friendBrand response from Samsung
Posted
Hi user519636,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
sometimes you get a lemon . . .
SouthFlorida Posted
In the beginning, the Samsung Q850D sounded great hooked up to my Samsung TV and playing music through the Wi-Fi from other devices. After several days, I noticed the sound bar cutting out on the audio to where only the TV speakers were working or the front channel was cutting out. My audio system was set up in the Q Symphony configuration. I spent many hours making adjustments in the smart things app for both the sound bar and the TVto no avail. I even noticed the sound bar cutting out on one of the channels during music playback from a different device. Fast forward to working with Samsung Tech Support for several hours in two different instances. During the troubleshooting, I reset everything back to factory settings on the soundbar, replace the HDMI cable with a high-quality cable and updated the firmware on the soundbar. none of this troubleshooting fix the problem and I was issued a repair ticket. I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me an I understand that these things happen sometimes, but what was upsetting was I was asked to send the unit back to Samsung for repair at my own expense. Samsung wasn’t even going to send me a replacement unit. after complaining, they sent me a Q code so that I could send it back without any expense on my part. It has been over a week and no update on the repair status. Another unsettling issue when after reviewing the repair status from the webpage, I noticed that my warranty is only good for six months as apposed to a year as promised in the product description. In conclusion, I’m very disappointed with the customer service from a very reputable company.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi SouthFlorida,
We appreciate your patience while having to deal with this inconvenience regarding your HW-Q850D Soundbar and having to await its repair.
You can track your request status and contact Samsung Order Support at 1-855-726-8721
For product related questions, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Rated 2 out of 5 stars
Don't do open box!
CamdenM Posted
Im sure the soundbar wouldve been decent, but my experience wasnt. I placed an "Open-box - Excellent" condition that states it is like new, with all original parts, packaging, and no signs of wear at all. When I got there (1 hour drive) to get it, i showed them my phone and he brought me a soundbar, out of the box, with no parts, and WITHOUT the 2 rear speakers or subwoofer. Turns out they gave my order to someone else by accident that morning (someone paid for a cheap soundbar and got mine worth $1400). Youd think theyd help, but it turned into a 3 hour deal in the store talking back and forth with managers. Finally was able to see they had the q930d in stock in open box good for $200 more, so asked them about that ones and the store manager was able to lower the price for me to what I originally paid. Ended ok, but absolutely shouldnt have happened, or taken that much time.
I would recommend this to a friendBrand response from Samsung
Posted
Hello CamdenM,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the xxx itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
Open box come incomplete
Snto Posted
I buy this open box, but don’t bring the rear speakers I picked this 1 hour from my home. They say fair but don’t say missing the rear speakers. The sound bar and subwoofer work great but missing rear speakers.
I would recommend this to a friendBrand response from Samsung
Posted
Hi Snto,
Please know you are leaving a review and 2-star rating for the HW-Q850D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q850D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
NO BASS
ClarkD Posted
Sound is good, but there is literally zero base. I have base turned all the way up on both the equalizer and the woofer settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi ClarkD,
Thank you for taking a moment to review the Samsung HW-Q850D Soundbar.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
- Rated 2 out of 5 stars
SURROUND
Marc Posted
The sound is good but I returned this because the reas surround speakers only connect into seperate box
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Marc,
Thank you for purchasing the Samsung HW-Q850D Soundbar System which comes with a subwoofer and rear speaker kit. We appreciate you sharing your thoughts about the wireless description of the rear speakers.
Occasionally, customers have trouble hiding and running speaker wires from the front of the room (where their soundbar is) to the back of their room (where they have their rear speakers). The Rear Speaker Kit eliminates that hassle. Connect the rear speakers to its wireless module and place these three in the back of your room. One wire is required to connect each rear speaker to the wireless module. Then plug in the power cable to the module. The “wireless” convenience is in connecting your soundbar and any other speakers at the front of the room to the rear speakers – this can now be done via Wi-Fi through the wireless module, eliminating any clutter of long wires running the length of your room.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
Soundbar
GeraldK Posted
Difficult to pair components. Paired once, now having trouble.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi GeraldK,
Thank you for taking a moment to review the HW-Q850D Soundbar.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
Not good at all
Hyrule Posted
This sounds like crap for the cost no better than a 200 sound bar just buy a real home theater system don’t waist your money
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Hyrule,
Thank you for taking a few moments to review the HW-Q850D Soundbar.
You can optimize the audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
