See more imagesSamsung - MX-ST50B Sound Tower High Power Audio 240W - Black
- Model:
- MX-ST50B/ZA
- SKU:
- 10103759
See more imageswould recommend to a friend
AideeF Posted
I based my decision on the price, thinking that a more expensive one would have more powerful sound, but it wasn't what I expected.
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Hi AideeF,
We appreciate you taking a few moments to review the Samsung MX-ST50B Sound Tower.
For even more bass, press the BASS button on the remote or the unit itself.
If you press the SOUND MODE button on the remote control you will cycle through the different predefined equalizer settings: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE, in that order.
The default mode is PARTY, if you are wanting to go back to default easily, when the Sound Tower is turned OFF, press, and hold the PLAY/PAUSE button for more than 5 seconds.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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Marcus Posted
I purchased this item ONLINE as an “OPEN BOX in EXCELLENT CONDITION”. Transaction was completed and I was notified that it was being shipped. Upon arrival, the item was not as described. It was not shipped in the original box, it was only wrapped in bubble wrap and plastic wrap (not box or styrofoam protection), and it was MISSING the owners manual, remote control, and power cord. How is BEST BUY going to falsely describe an item online as being in EXCELLENT CONDITION / GEEK SQUAD CERTIFIED . . . And I don’t even have the factory accessories to see how this unit performs?!? I contacted customer service (I am a TOTAL Member) and was told to take the item to my local store to do one of three things. 1. I couild complete a no questions asked even exchange for the exact same unit 2. I could have that store “supply me” with an owners manual, replacement remote control, and replacement power cord or 3. Return the item for a refund. I went to my local store and was immediately told that it “was not there fault that items were missing” and that they would NOT switch it out for another one, I could contact SAMSUNG directly and purchase a remote and power cord from them (and BEST BUY would not cover the payment for it), or I could just return the item. I was so frustrated that no one would address the issue that the item was not as described and was missing items but yet no one was willing to take ownership and get me the parts needed for the item to work. I never got to power on or test out the unit. The 1 star is not for this speaker / device. I am sure it is a great sounding speaker . . . The 1 star is for the lackluster product description for an open box item, packed and shipped poorly, and zero accountablily and lack of ownership in Best Buy making their wrongs . . . RIGHT. The worst customer service and shopping experience I have ever encountered and I am a Total Membership subscriber that pays an annual subscription for elevated perks. What a joke to anyone purchasing an open box item. If I could give zero stars I would have.
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Marcus,
Please know you are leaving a review and 1-star rating for the MX-ST50B, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the MX-ST50B itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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Eric Posted
Horrible product.second time purchasing the speaker. First purchase - speaker would not charge while plugged in. Second time purchased - Speaker didn’t hold a charge long. Lasted about 45 minutes before the volume drops due to not having a charge powerful enough for full volume strength. Once plugged in it will raise the volume to full strength. So that throws the whole “WIRELESS SPEAKER” out the window. Save your money and spend it on a different brand.
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Hi Eric,
I’m sorry to hear that you’re dissatisfied with the performance of your MX-ST50B Sound Tower.
Please make sure that you have the latest firmware update. You can update your firmware by connecting a USB device with the firmware update stored on it to the USB1 or USB2 port on your Sound Tower. You can find the firmware file by going to Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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Scornejo Posted
I Don’t Like it at all Adghjvgh hi gjgjhbhhhhggffbvgg
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Hi Scornejo,
Thank you for taking a moment to review the Samsung MX-ST50B Sound Tower.
For even more bass, press the BASS button on the remote or the unit itself.
If you press the SOUND MODE button on the remote control you will cycle through the different predefined equalizer settings: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE, in that order.
The default mode is PARTY, if you are wanting to go back to default easily, when the Sound Tower is turned OFF, press, and hold the PLAY/PAUSE button for more than 5 seconds.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a service ticket
~ Samsung Solutions
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PatD Posted
Not even a month old and it already stopped working! And I couldn’t even return or exchange it! Sent it off to the manufacturer to get it fixed because it cost too much!!
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Hello PatD,
Thank you for purchasing the MX-ST50B Sound Tower. We appreciate you giving us a chance to make things right. Thank you for your patience in having to deal with the inconvenience of waiting for your soundbar to come back from Samsung.
Once you receive your soundbar replacement please contact us if you have any comments, concerns or need assistance with adjusting any settings. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
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AngelC Posted
The lights don’t work and the speaker sounds ripped I’m going to return it
This review is from Samsung - MX-ST50B Sound Tower High Power Audio 240W - Black
Posted
Hello AngelC,
Thank you for your review of the Samsung MX-ST50B Sound Tower and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
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