Customer Ratings & Reviews

Posted 9 months ago

Hello Tongyang1985,

Thank you for sharing your review of the MX-ST50B Sound Tower. We value your feedback and will share it with our teams.

If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

SGTM,

I’m sorry to hear that your experience with the MX-ST50B Sound Tower did not match your expectations.

When the Sound Tower is connected to a Samsung TV via Bluetooth, it can be controlled using the TV’s user interface. This includes adjusting the volume, muting, and turning the power on or off.

Here are the steps for easy connection with a Samsung TV in “SEARCHING TV” mode:

Press and hold the “Source” button on the remote control or the top panel of the Sound Tower. This action initiates a search for available Samsung TVs.
If the Samsung TV supports easy connection, a connection popup will appear on the TV screen. If the TV has been previously connected to the Sound Tower, it will automatically establish the connection.
If the Sound Tower cannot find any Samsung TV within 5 minutes, it will exit the “SEARCHING TV” mode and switch to “BT PAIRING” mode. However, if any Samsung TV is detected during the search, the Sound Tower will prompt for connection.

Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.

~ Samsung Solutions <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hello RonG,

Thank you for your review of the Samsung MX-ST50B Sound Tower and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.

Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

~ Samsung Solutions <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

KennyT,

Thank you for taking a moment to review the MX-ST50B Sound Tower.

For even more bass, press the BASS button on the remote or the unit itself.

If you press the SOUND MODE button on the remote control you will cycle through the different predefined equalizer settings: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE, in that order.

The default mode is PARTY, if you are wanting to go back to default easily, when the Sound Tower is turned OFF, press, and hold the PLAY/PAUSE button for more than 5 seconds.

Please also make sure that you have the latest firmware update. You can update your firmware by connecting a USB device with the firmware update stored on it to the USB1 or USB2 port on your Sound Tower. You can find the firmware file by going to Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper left corner.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Solutions <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 2 years ago

Hello DerylB,

Thank you for sharing your thoughts regarding the MX-ST50B Sound Tower. We appreciate your review and this will be shared with our product team.

The Sound Tower itself and your smart device both will need to have the volume adjusted for a better overall experience. If your smart device has a low volume, then it will reduce the overall volume of your Sound Tower, so make sure that the device volume is all the way up.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info

~ Samsung Solutions <img src="https://s3.amazonaws.com/stratos-logos/logos/Samsung.png" alt="Samsung" title="Samsung" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />