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DavidV Posted
I was supposed to be open box excellent condition but the box was destroyed only couple pieces holding the box together and the were scratches on the unit
Posted
Hello DavidV,
Thank you for purchasing the Samsung MX-ST90B Sound Tower. We appreciate you sharing your feedback regarding the condition of your Sound Tower.
We recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
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Speaker Posted
I just purchased this speaker cause it said 1700 watts. I also own the Samsung Xt70 1500watt speaker, the generation before this one,and im not lying when i say that The Xt70 is ALOT Louder than this one!!. Im returning this one back. So dissatisfied and disappointing.
Posted
Hi,
Thank you for your review of the MX-ST90B Sound Tower and for sharing your experiences that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
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tehle3tpwnzorer Posted
Best Buy deemed -Open-Box [Excellent Quality] Missing remote Missing Speaker App support is poor, with horrendous dated UI. No visible indicators for mode or bass mode. -Sounds great.
Posted
Hello tehle3tpwnzorer,
Thank you for sharing your review concerning the MX-ST90B Sound Tower.
We appreciate your feedback about the Sound Tower's overall design and the Sound Tower App. This will be shared among our product team.
For any missing parts, please contact Best Buy Customer Service or your nearest location, I hope this is resolved in a timely manner.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
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Divina Posted
broken, everything was broken and decomposed, I'm sorry but I can't pay for something broken.
Posted
Divina,
We appreciate your feedback regarding the issues you are experiencing with your MX-ST90B. Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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Gardner Posted
If I could leave 0 stars I would. I have had this speaker since Aug and the speaker has blown 2 times now. Dealing with Samsung is a joke and I’ve been waiting a week for a shipping label and still haven’t got it.
Posted
Hello Gardner,
We value your feedback regarding the issues you have experienced with your MX-ST90B Sound Tower and are currently waiting for it to be serviced. We appreciate your patience. Should you have any issues with your unit after service is complete, please contact Samsung Customer Support at us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
~ Samsung Solutions
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ManuelF Posted
Too much money for this product. I would buy it for $300 or less I returned it cause volume was very Low!
Posted
Hi ManuelF,
Thank you for your review of this Samsung MX-ST90B Sound Tower. We appreciate you sharing your audio experience with us. Your feedback is very important to us and will be shared with our product team.
You can adjust the sound mode depending on the mood of the party. Press the SOUND MODE button repeatedly to cycle through the available sound effects: PARTY, STANDARD, HIPHOP, EDM, ROCK, LATIN, HOUSE, or REGGAE. The default mode is PARTY.
You can also use BASS button to boost your bass. Press it again to return to the normal sound.
Should you ever decide to give Samsung another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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ChristopherJ Posted
It doesnt crank up as loud as the jbls.. it sounds ok but not worth the money
Posted
ChristopherJ,
I’m sorry to hear that you’re not fully satisfied with the performance of your MX-ST90B sound tower.
Updating the firmware on your Sound Tower gives you all the benefits of the latest improvements. If an update is offered, you can update the firmware by connecting a USB device with the firmware
update stored on it to the USB1 or USB2 port on your Sound Tower.
You can download the full user manual and firmware version directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Towers”. From there, you can select the MX-ST90B.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
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Returned only because previous models sound wayyyy better
Posted
Hello Spike,
Thank you for your review of the Samsung MX-ST90B Sound Tower and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
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SheaP Posted
If I could give it a zero, I would. One of the speakers busted not even 3 weeks after I got it. 900$ wasted
Posted
Hello SheaP,
Thank you for sharing your experiences with the MX-ST90B Sound Tower. I am sorry to see that you have experienced this issue with your new unit.
This is not the experience that we want for our customers. If you have not yet exchanged your Sound Tower, please contact Samsung Customer Support.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
We hope to hear from you soon.
~Samsung Solutions
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