See more imagesShokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
- Model:
- S820-ST-OR-US
- SKU:
- 6589369
Highly rated by customers for:
See more imagesHighly rated by customers for:
ERNEST Posted
Worked good until they didn’t, going through cumbersome warranty process - will try Sunto Sonic Open Ear headphones to see if they do any better. Used exclusively for cycling 2-3 days per week.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenRun Pro 2. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
TaylorH Posted
Overall these are pretty good. The quality of the sound is nice and clear, albeit low volume. And the battery life is long, and changes quick. But the new tech seems to not be doing any bone conduction at all (or VERY little). If I take and hold them half of an inch off of my skin (not touching me at all), the sound quality doesn't change at all. These have little speakers that emit sound into your ear cup instead of relying on the vibrations via bone conduction. I think because of this, the bass is very low. Just for transparency, the volume was so low, I consulted a friend who has had many bone conduction variants and they told me these had to be broke. So I exchanged them for a new pair, and the new pair are the same. I can barely hear a podcast at max volume, while jogging on a windy day. Other issue I have are with the high end. The ends are magnetic and snap together. When they do, you can hear a subtle ringing sound. This ringing sound also occurs with many mid-high to high frequencies and can be quite annoying.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi Taylor- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we have a 45-day return window. Please visit our website, click "Support" and "Return Center" to begin a claim. Thank you!
Customer102 Posted
This is a really hard review to write. The sound quality of this model, compared to the original, is massively improved, but you lose the main points of getting bone conduction which are privacy and water resistance. This adds air conductance bass for better sound, which means people around you will hear the music now. It also needs ports for that air conduction, which can't get wet. I loved the fact that I could shower with the original model. It was super relaxing to listen to a podcast in the shower, with the side benefit of getting a nice clean headset each day. This headset can't be cleaned unless you carefully wipe it with a damp napkin and avoid the speaker holes. Having said all this, there is no denying the massive improvement for music quality and clarity. Air conductance just blows away bone only. I wish they had spent just a little more effort on this to make it washable and water proof. It could be done, and I hope they do it for the next model.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Joed Posted
Initially the headphone worked great. It was comfortable and the sound was surprisingly good. However, after aboit a week of use it began to disconnect and reconnect to the point of annoyance. The battery dies very quickly and would often quit shortly after a fresh charge. I hust quit using it and haven't taken the time to return it.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Please reach out to us if you need further assistance. Thank you!
ArthurG Posted
I have multiple iPads and an iPhone plus a MacBook Pro laptop but there is no way to use the headphones pm the laptop. OK, I can work with that. But I can only connect headphones to 2 mobile devices and I have 3! And, to log in, I have to use a password I don’t have so I need to get a code every time I log into the account and when I click Forgot Password, it just sends a verification code and I don’t have a way to CHANGE the password. The performance is good, but you shouldn’t get these if only using them on 2 mobile devices is good for you, try them.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 headphones can connect to a MacBook Pro, and the Shokz app can manage the two-device multipoint connection if one device has the app. To connect to a third mobile device, you would need to manually disconnect from one of the two active devices to connect to the third, or use a device with the Shokz app to switch connections. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Spyder Posted
Sound decent but dont like how they feel with glasses and a hat
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!
MitchellH Posted
The sound is ok. The comfort for me is terrible. They become uncomfortable within 1/2 hour. There is no adjustment for different head and ear sizes. I couldn't imagine using these will running.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience, and we greatly appreciate your feedback. Some customers find that the OpenRun Mini provides a more snug fit and less stress on the back of the ears. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
Lokijk Posted
Sound quality could’ve been better and it’s open ear design is not a perfect fit for every one (at-least it doesn’t fit me)
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
RickT Posted
Decent product. This would be my third pair. I however would be weary of ordering from BB. Do yourself a favor and order from Amazon or some other competitor. The shipping company they use here is horrendous and there is literally no one to take a complaint here at best buy. Unless you're in store they make purchasing anything online extremely difficult.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
DavidN Posted
Thw sound waa great until onw of the earbuds started to go out 4 days later
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- We're sorry to hear your OpenRun Pro 2 is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Clayton Posted
These are worse than the cheaper one. Can barely tell the difference in audio quality other than its a bit louder
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Marritus Posted
After wearing the posts for a while, your head starts to hurt. I don't recommend them for that reason, but as for the rest, they're good, but my head hurt because they fit so tightly to my skull that I couldn't even stand them for half an hour, so I decided to buy another type.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Coloradopainter Posted
Max volume less than previous generation, sound quality seemingly not as good as the first generation.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry this has been your experience.We highly recommend downloading the Shokz app to customize your listening experience. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thanks!
LeviS Posted
Not as great as other brands. But they work as advertised
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
Cameron Posted
Great product but too small for my head, would be great if they made a slighty larger one. Good product but will be returning. Also found they are cheaper by $20 on amazon
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi Cameron- Shokz here! We're sorry to hear you were not completely satisfied with the fit of your OpenRun Pro 2. Our OpenFit 2 has no headband, and may be a more comfortable fit for you! Please reach out to our Customer Happiness Team if you have any questions. Thank you!
MadisonPurchaser Posted
There is a lot of background noise due to the design.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you!
MarkB Posted
Had to return. Way to uncomfortable and sound quality was not up to par.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
CoryD Posted
Although they are supposedly upgraded, they are not as good, (for me & my use) as the last pro!
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks!
KevinG Posted
Has really nice sound but they don't stay in place very well. After wearing them for an extended time the pinching on your ear gets uncomfortable
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi Kevin- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. Some people find the Mini size to be a more snug fit :) If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you.