See more imagesShokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Silver
- Model:
- S820-ST-SR-US-326
- SKU:
- 6629560
Highly rated by customers for:
See more imagesHighly rated by customers for:
LoisM Posted
I bought these back in November and they have been a huge letdown. The light comes on when they are plugged in, but as soon as I unplug them, they won't turn on at all. For the price I paid, I expected much better quality. I’m very disappointed with this purchase.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
GregoryD Posted
It stopped working today. The power on button cover came off and I can't turn it on
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hello- We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
WeThePEOPLE Posted
Looks pretty and happy color that is about it. Only utility headphone have , one is aware of external sounds . It has indicators on iOS mobile that the shokz headphones is paired/connected to iOS mobile phone at the top far right , near the battery icon and cell phone signal . Therefore one does not know if you are Bluetooth connected to phone unless you go to settings and go into iOS rabbit hole. Should you have multiple devices and want to pair to multiple devices, I rather have something else instead.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
Posted
Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
Scott Posted
This is a poor product for noisy environments - where other Shokz models work well with ear plugs, this does not, even with classic mode bone conduction. It does have superior sound quality when in standard mode to other Shokz models, for which I was happy. But it only lasted for a month before it failed entirely and would not power up. My theory is that it is not well suited for working out or working in hot environments where sweat is present. Which is not what you would expect from a product with "run" in the name. Only IP55 rating. So basically they are telling you to run with the headphones but don't sweat or they will crap out on you. They also had connectivity issues at times. Perhaps I just had a bad set. I have submitted for warranty replacement which Shokz agreed to review to their credit.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi Scott- Shokz here! We're very sorry to hear this has been your experience, and we greatly appreciate your feedback. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it.
We see that you've submitted a warranty claim. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
JoshuaM Posted
Sound is great, loudness is not so great. Samsung new buds are way better
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
ZacharyS Posted
I've had these for a couple of months now and im very dissappointed with them. The sound quality is fine but the bluetooth connectivity is terrible. Any time i pause what im listening too for more than a few seconds the headphones disconnest. Re selecting them im my bluetooth settings doesnt work, i have to completly restart the headphones. On top of that the power button doesnt work reliably either so i'll have to try multiple times to get the headphones to turn back on. Ive had this issue with multiple different devices since i first got the headphones.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi Zachary- Shokz here! We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
shibs Posted
this item was stated as bone conduction which I assumed was straight out okay as I previously attempted to buy the newest air open dots headset and when i finally recieved it I had no way to understand it had audio air rather than conduction and this model also has a half bone conduction / audio air conduction form that doesn't apply to my health reasons as i use only bone conduction to hear after genetic issues making my audio air conduction not feasible to use.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 uses a hybrid system that includes both bone and air conduction, which may not be suitable for your medical needs. However, the Shokz app includes a "Classic Mode" that disables the air conduction driver, allowing for a pure bone conduction experience. Please reach out to our Customer Happiness Team if you have any questions. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Macgyver777 Posted
Call quality is GARBAGE!!!!! These are great for listening to podcasts and other video clip watching. You can still hear around you. I like the Multipairing feature in the app. If you are connected to your phone you can open the Shokz app and trigger pairing to a laptop or Roku or other device at the same time. Very handy to listen to TV late at night when others are sleeping. The part that is really bad is the call quality. Callers say that they cannot hear you, or you are in a tunnel. It is really bad, worse if there is background noise. I even tested using a recording app on my phone. The Shokz sounds terrible, and switching them off and turning on my Jabra Elite Active Gen 2 earbuds, and doing another recording, sounds like a professional microphone and is clear and easy to understand. Shokz doesn't know how to put a microphone in a product, these are terrible if you want to make calls.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website to submit a claim. Thank you!
SSS1 Posted
Cant get enough volume. Fits well worked ok for golf, but outside hiking and at the gym, i could t get the colume needed.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service to learn of their return policy. Thanks!
COLE Posted
Ordered this and received the open run mini instead had to return it and ended up paying the difference for a new pair out of pocket. Disappointed.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hello- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly so they may resolve this. Thank you.
Bookaa Posted
This has some good use for if your alone and in a quiet space but otherwise I hated how everyone around me could hear what I was listening to and I couldn’t use it in public.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience.
We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenRun Pro 2.
Sound leakage occurs naturally with an open-ear vibration system. The efficiency of bone conduction is highest when the transducer is placed on the hard bone just in front of the ear canal (the temporal bone). Please ensure the pads are flush against the skin. Even a 1mm air gap can turn your headphones into a small external speaker. If using glasses, we highly recommend wearing your Shokz open ear headphones on first, then place your glasses over the hooks. This ensures the transducers maintain direct, firm contact with your bone.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Louis Posted
It wasn't what I expected; it doesn't compete with Apple at all. It lacks noise cancellation, and the sound quality is terrible in noisy environments. Don't waste your money.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to earn of their return policy. All Shokz also come with a two-year warranty. Please visit our Shokz site to submit a warranty claim. Thank you!
MatthewS Posted
Wayyyyyyyyy to quiet. On a car ride and trying to watch the nfl draft. Sound is so quiet I have to use my phones speakers. Id rather pay for a $20 pair of headphones over these.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi Matthew- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Eddie Posted
I purchased one of these six months ago and right now the buttons are already fading and not responding.Even with very little use and only using them on weekends.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hello- Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
BD47 Posted
Low battery life, frequent disconnects, not worth the money or time
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
SimpleSam25 Posted
They are too big. Also, they do not have a good battery life. I charge them in the morning, An hour later they're already dying. The sound quality is not bad. However, not for me!
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
Posted
Hello -Shokz here! We're sorry to hear your OpenRun Pro 2 not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Castaway Posted
I purchased this device after spending some time with a sales rep discussing the fact that I only wanted a device if it was capable of reading text messages allowed to me when they arrive on my iPhone. The sales rep did some Google searches and reading within their data database and said that this unit had that capability. If it does, I have been unable to figure out how to make that work. I did submit a question to the question and answers section asking for clarification about this feature, but apparently my question has been rejected as it has not appeared in the listing of Q&A items nearly a week after my purchase. In addition to lacking this critical feature, I have found that the audio quality for calls is less than desirable, and rigid structure around the back of my neck interferes with collared shirts and jackets. I will be returning this item.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi there- Shokz here! We're sorry to hear this has been your experience. In order to have messages read aloud, there is usually a phone setting that requires adjusting. To have text messages read aloud on your iPhone through your headphones, go to your phone's settings, navigate to "Notifications" > "Messages", and then turn on the "Announce Notifications" feature; this will allow Siri to read incoming messages aloud through your connected headphones when you receive them.
Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
DebraM Posted
Sounded good in store but when I used at home it has no bass
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Stephanie Posted
Not a fan. Lots of friends had been raving about the headphones, especially as runners but I just didn’t like them. They would shift a lot which was super annoying. I wanted to give them a chance because of safety but whenever I’d pass busy streets, which was 50% of the time given I live in Los Angeles, I couldn’t really hear anything.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
Posted
Hi Stephanie- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
AshleyL Posted
Bought these for my husband on January 21, 2026 and they stopped working February 11, 2026. Best Buy chose not to do anything and would not provide any help on warranty information.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Posted
Hi Ashley -Shokz here! We're very sorry to hear this has been your experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Once on our website, click "Support" and "Warranty Claim". *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!